(Translated by Google) Honestly, I was disappointed to move to this health facility. Because from my experience to check urine and blood type at that time it was not covered by BPJS, and I also paid for the BPJS from the work office, while when I was at the puskesmas it was free to test urine and check blood type. Why is it that at this prosperous jaya kampung utan clinic it doesn't even provide (have to pay / not covered by BPJS) & I also want a free ultrasound that should be able to ask for a referral letter from there, but why can't and there must be a complaint, and while I asked at Is there a puskesmas in east ciputat for free ultrasound? And the community health center said yes, but there must be a referral letter from the mother's BPJS health facility. They advised me to do an ultrasound because my pregnancy was just waiting for the time, so it was recommended that an ultrasound be required. The USG can be covered by BPJS if there is a referral letter from the health facility because my health facility is not at the Upt Ciputat East Health Center so the puskesmas cannot provide an ultrasound referral letter to rs.cinta Kasih. So what I'm disappointed in here is that the facilities to the customer are not fulfilled. I am disappointed in the urine test and to check the blood type it is not covered (required to pay) please improve again for the service. The facilities, thank you. (Original) Jujur saya kecewa utk pinda ke faskes ini. Krn dari pengalaman saya untuk cek urin dan golongan darah saja masa itu tidak tercover BPJS, & saya jg BPJS nya yg bayar kok yg dari kantor kerjaan, sementara kalau saya di puskesmas itu sudah free utk tes urin dan cek golongan darah. Knp kok di klinik makmur jaya kampung utan ini malah tidak menyediakan ( harus bayar / tidak tercover BPJS) & saya juga mau USG yang free itu harusnya bisa minta surat rujukan dari situ, tapiii kenapa tidak bisa dan harus ada keluhan, dan sementara saya bertanya di puskesmas ciputat timur apa kah ada utk USG yg free. Dan pihak dari puskesmas tsb jwb ADA tetapi harus ada surat rujukan dari faskes bpjs ibu. Mereka menyarankan saya utk USG karena kandungan saya sudah tinggal nunggu waktunya, jd di sarankan diharuskan USG. USG itu bisa ter-cover BPJS kalau ada surat rujukan dari faskes tersebut karena saya faskesnya bukan di Puskesmas upt Ciputat timur jadi pihak puskesmasnya tidak bisa memberikan surat rujukan USG ke rs.cinta kasih. Jadi yang saya kecewain di sini adalah untuk fasilitas ke customernya tidak terpenuhi saya kecewa di tes urine dan untuk cek golongan darahnya tidak tercover(diharuskan bayar) tolong ditingkatkan lagi untuk pelayanannya Fasilitas nya ,Terimakasih.

(Translated by Google) I am very disappointed with the dentist's service at the prosperous clinic in the kampung utan area. Today I registered at the dental clinic and came from 18:30 to 21:30 I was the last patient. The dentist did not provide any service or action on the grounds that it was past working hours, which is 9 am.. Imagine how disappointed I was and my son who had been waiting for hours but was told like this. How long does it take to fill children's teeth... Compared to the time that has been wasted waiting for my turn... I'm disappointed and won't be using this clinic again... I will spread this to all media and social media. . (Original) Saya sangat kecewa dengn pelayanan dokter gigi di klinik makmur daerah kampung utan. Hari ini saya mendaftar di poli gigi dateng dari jam 18:30 sampai jam 21:30 saya pasien terakhir . Dokter gigi tersebut tidak memberikan pelayanan atau tindakan apapun dengan alasan sudah lewat jam kerja yaitu jam 9..bayangin berapa kecewa nya saya dan anak say yg sdh menungu berjam jam tetapi di bilang seperti ini. Berapa lma sih waktu yg habis cuma buat nambal gigi anak anak... Di bandingkan waktu yg sdh terbuang karena menunggu giliran... Saya kecewa dan tidak akan mengunakan klinik ini lagi... Hal ini akan saya sebarkan ke semua media dan sosmed..

Seperti kurang staf, atau staf sibuk. pasien jd bertanya2, termasuk saat mau bayar di kasir. alur proses agak lamban. Dari pendaftaran awal trus katanya ke petugas tensi. Utk cek tensi, berat badan, suhu, petugasnya ada tp sibuk bicara dg sebelahnya jd tunggu tensi bisa 20-25 menit tanpa kejelasan pdhl kursi tensi kosong. Ada dokter umum. Ada Lab bisa test darah standar (BPJS) + Widal (bayar krn tdk dicover BPJS). Bisa lbh ditingkatkan.

The nurse is rude and I don't see how it was necessary to ask about my ethnicity. It's so unrelated. The doctor at the emergency room was not informative and not communicative enough. The place is nice though now after renovated

(Translated by Google) Queued for 30 minutes, when the doctor called, I complained of neck pain for 1 week, didn't go away, didn't go away, didn't check the neck, didn't check for lumps or not, it was immediately said to be cholesterol. Still complaining immediately closed with the words "there are more complaints". Wow that's great :) (Original) Antri 30 menit, pas dipanggil dokter Kasih keluhan sakit leher 1 minggu ga ilang ga diperiksa lehernya ga dicek ada benjolan apa engga, langsung dibilang kolestrol, blg rutin cek kolestrol hasilnya normal cuma bilang saya kasih obat pusing ya. Masih ngeluh lamgsung ditutup pake omongan "ada lagi keluhannya". Woww banget kan :)

(Translated by Google) My child is sick with fever, he was treated with independent inhealth insurance, which was only given a prescription, not the medicine he was given. I use insurance if I have to spend money too, really poor quality clinics, really bad service, I'm disappointed with the services of the prosperous clinic (Original) Anak sy sakit panas,berobat pake asuransi mandiri inhealth yg di kasih cuma selembar resep doang,bukan'a obat yg di kasih..biar pake asuransi kan te2p aja di bayar sm perusahaan,aneh bgt klinik bs kga ada obat panas sma sekali,percuma sy pake asuransi kalo hrs kluar duit jg,bner2 klinik yg ga bermutu,pelayanan jelek bgt,kecewa sy dgn service klinik makmur jaya

Service so bad..

(Translated by Google) the waiters are good, the staff are also friendly ", the doctor is good. very happy to have treatment at the prosperous clinic 👍 (Original) pelayan nya baguss, petugasnya juga ramah", dokternya baik. seneng bgt berobat di klinik makmur jaya👍

(Translated by Google) Really disappointed with a female doctor who is still young at the age of 24 who said she studied at UIN? I don't remember the name, I just remember the conversation. At the end of August I asked for a referral to the hospital to check for coughs that I had had for almost a month and didn't go away. I asked for a referral because my medical record as a child had spots on my lungs. But the doctor said "it doesn't make sense, and there must be symptoms first." Even though I said I was coughing for more than a month. Finally, in mid-October, I returned to this clinic, with the same complaint, MY Cough is not getting better. Finally got a referral letter. And you know what the result is?? I HAVE TB!!!! Why doc? I should be able to handle it quickly if the doctor gave me a referral in August! I AM SO DISAPPOINTED WITH THE DOCTOR! If I could I would give 0 stars (Original) Kecewa banget sama dokter perempuan yg masih muda umur 24th yg katanya kuliah di UIN? Saya gak inget namanya, saya hanya ingat percakapan saja. Akhir Agustus saya minta rujukan ke RS untuk periksa batuk2 yg sdh saya alami hampir sebulan lebih tidak kunjung sembuh. Saya minta rujuk karena rekam medis saya saat kecil, memiliki flek pada paru2. Tapi kata dokternya "gak make sense, dan harus ada gejala dulu" Padahal saya sdh bilang batuk lebih dari sebulan. Akhirnya pertengahan Oktober saya balik lagi ke klinik ini, keluhan yg sama BATUK SAYA TIDAK SEMBUH. Akhirnya baru dikasih surat rujukan. Dan tau apa hasilnya?? SAYA TERKENA TBC!!!! Kenapaaa dok? Saya harusnya bisa cepat tertangani kalau dokter kasih saya rujukan di bulan Agustus! SAYA KECEWA BANGET SAMA DOKTERNYA! Kalau bisa saya kasih bintang 0

Treatment of patients is quite long although not too many queues

(Translated by Google) The first time I went to this clinic was because my husband had the health facility here. The service is quite long, from taking the queue number, entering the polyclinic to taking the medicine. Even though it was 5 o'clock in the afternoon, the clinic's atmosphere was not so crowded. The next point, I registered on mobile jkn to take a queue number but it turned out to be ABSOLUTELY USEFUL because when I got there I had to take the queue number again. After I finished taking the medicine and indeed the next day I had to go to this clinic again, the registration department said to just take the queue number by telephone so I don't run out of quota. Today I called and the mba2 said "QUEUE NUMBER PER ARRIVAL DIRECT TO THE CLINIC" WHAT THE HELL IS WRONG. What do you want to complicate? Just move the health facility if it's like this! (Original) Pertama kali ke Klinik ini karena suami saya faskesnya disini. Untuk pelayanan lumayan lama ya, dari mulai ambil nomor antrian, masuk ke polinya sampai pengambilan obat. Padahal saat itu jam 5 sore, suasana klinik sedang tidak begitu ramai. Point berikutnya, saya sudah daftar di mobile jkn untuk mengambil nomor antrian namun ternyata TIDAK BERGUNA SAMA SEKALI karena sampai disana harus ambil nomor antrian kembali. Setelah selesai pengambilan obat dan memang besoknya saya harus ke Klinik ini lagi, bagian pendaftaran bilang untuk ambil nomor antrian melalui telfon saja agar tidak kehabisan kuota. Hari ini saya telfon dan mba2nya bilang "NOMOR ANTRIAN PER-KEDATANGAN LANGSUNG KE KLINIK" APAAN SIH ELAH. Mau mempersulit apa gimanaa? Langsung pindah faskes aja kalau kayak gini!

Kondisi setelah ujan, jadi becek sampe di dalem. Walaupun petugas kebersihanya sudah pulang. Setidaknya petugas yang sedang berjaga seharusnya inisiatif untuk membersihkan bukan membiarkan. Ini rumah sakit bukan pasar. Tolong kerjasama nya dalam meningkatkan pelayanan rs nya. Masa rs sama dengan pasar kondisi nya. Apalagi rs nya baru direnovasi. Mohon di perbaiki. Terimakasih

Awalny saya berobat ke klinik makmur dan bertemu dgn suster bagian tensi, krna saya ndak pakai BPJS dan bayar umum lalu suster tersebut menyarankan untuk segera diurus BPJSny dan dikasih lah nmr mbak Phonika tersebut.. Dan masya Allah Alhamdulillah dipertemukan dgn org baik, beliau melayaninya dgn sangat sabar dan cepat sekali pdhl saya bnyk bgt pertanyaan2 mengenai BPJS tp beliau dgn sabar melayani wlpn sudh slsai jam kerja.. Mbak Phonika setia membalasnya, Terima kasih mbak Phonika semoga sehat terus buat mbak Phonika, semoga sllu dimudahkan segalanya sm Allah ya mbak...pdhl kita blm pernah kenal/tatap muka seblmny.. Terima kasih ya mbak 🙏

Tengah malem lemes dan tensin rendah, terus ke klinik, ga lama dokter nyaranin untuk langsung injeksi vitamin biar bisa vit. Sekarang udah ke 2 kalinya langganan vitamin c+neuro. Makasih dok penanganan solutif bagi kami yg bekerja bagai kuda

I think so bad cause the doctor not explain detail and I'm still sick. The doctor just give me paracetamol and so pricely. So I must to come the other doctor.

Pelayanan buruk !!!! 2.5 cuma nunggu surat rujukan dan surat dokter,dokter pada plonga plongo dengan muka ketus kaya niat ga niat ngelayanin,disuruh nunggu diluar nanti dipanggil,giliran nunggu ga dipanggil sampe inisiatif nanya petugas luar,bilang iyaa doang disuruh nunggu lagi yg ternyata kita yg harus minta dan ga akan dipanggil,komunikasi itu yang jelas jangan gedein NGOBROL,pelayanan sampah !!!!

Kliniknya bagus banget, bersih dan ramah semua karyawannyaa... Kalo BPJS bermasalah juga bisa diarahin sama petugas disini... Makin makmur yaaaa makmur jaya😍😍

Pelayanan sangat lama, biaya dokter sama obat mahalan dokternya, obatnya biasa aja dikasih harga yg murah murah aja.. cuma nunggu obat diapotik bisa setengah jam lebih..

Petugas BPJS nya sangat baik dan ramah, dan juga cepat, terima kasih banyak mba zulfa karna sudah membantu saya ..

(Translated by Google) It's really crazy that this clinic's service isn't friendly at all, from starting to check the pulse, there are no questions at all, the face is dirty, the doctor also only asks complaints and checks for a heartbeat, even though it hurts to cough, yes, the throat isn't checked at all and there are no other questions after explaining the crazy complaints Right? I was given inflammation medicine right away, do you know where to go if it's inflammation? After that the cashier was busy paying whatsapp'an and then after paying he was only given a small receipt for reading, when he asked for the receipt for the treatment he asked oh do you want the receipt too? WHAT THE HELL, first and foremost the last time the family was treated here. And you know that? There is an additional administrative fee of 30 thousand, a total of 160 thousand for treatment, it's really "not worth it!!! (Original) Gilaaaa banget ini klinik pelayanannya gaada ramah"nya sama sekali dr mulai cek nadi gaada pertanyaan sama sekali mukanya jutek, dokternya jg cuma tanya keluhan sama cek detak jantung padahal sakit batuk masa iya tenggorokan ga di cek sama sekali dan gaada pertanyaan lain setelah dijelasin keluhan gila kan? Lgsg dikasih obat radang dong, tau drmn kalo radang? Abis itu ke pembayaran kasirnya malah sibuk whtsapp'an trs abis bayar cuma dikasih struk kecil bca doang, pas diminya struk berobatnya malah nanya oh mau struknya juga? WHAT THE HELL, pertama dan terakhir pkknya berobat disini. And u know that? Ada tambahan biaya administrasi 30rb, total 160rb untuk berobat alakadarnya sangat" tidak worth it!!!

Not really good

DOKTER EMA YANG TERHORMAT, KALAU MEMANG ANDA TIDAK BERKENAN MELAYANI PASIEN LEBIH BAIK TIDAK USAH PRAKTEK. SAYA SUDAH SERING KE KLINIK INI DAN BARU PERTAMA KALI MENDAPATKAN PELAYANAN YANG SANGAT BURUK. Tolong kotak kritik dan saran dievaluasi dengan benar. Buang-buang waktu saya bertemu dan konsultasi dengan dokter seperti itu. Selain kritik dari saya, juga ada kritik dari orang lain. Tolong dipertimbangkan lagi. Terima kasih.