1/5 Helena 7 months ago on Google • 14 reviews
If
you
would
like
to
book
a
meeting
room,
just
beware,
since
this
hotel
can
cancel
your
booking
even
when
we
already
signed
the
confirmation
and
the
payment
schedule
still
in
due
without
any
prior
communication
or
notification.
The
hotel
explained
with
unacceptable
reason
:
because
other
already
booked
all
meeting
room
on
that
day,
so
no
matter
we
already
booked
and
confirmed
before
this
other
company
booked,
our
booking
was
not
valid
anymore.
We
really
shocked
at
that
time,
didn't
ever
got
notification
or
communicate
between
us
before
they
canceled
our
booking
and
the
hotel
suddenly
cancel
our
booking
by
their
own
decision.
After
we
talked
with
their
Director
of
Sales,
the
issue
was
clear
and
solved.
But
with
this
kind
experience
of
business
ethic
issue,
make
us
very
shocked
&
will
do
precaution
to
doing
business
with
them
for
next.
But
for
the
rest,
was
good.
Meals
&
cleanliness
thumb
up.
1 person found this review helpful 👍