1/5 Cynthia Lau - P. 3 years ago on Google
I'm
not
sure
how
the
other
members
liking
this
place
but
i
felt
tricked.
Don't
get
me
wrong
the
gym
interior
is
nice
and
clean,
my
trainer
is
super
helpful
and
friendly.
The
only
part
that
I'm
not
happy
about
is
the
way
how
they
don't
address
everything
clearly
and
get
the
money
from
your
bank
then
they
tel
you
they
actually
informed
you
through
email
(but
they
usually
follow
up
everything
with
me
through
Whats'app)
.
So
i'm
just
going
to
share
what
happened
to
me
and
just
so
you
will
be
aware
if
you
plan
to
sign
up
here.
Continue
reading
it
if
you're
interested
to
know
more.
So
last
year
I
signed
up
a
Rp4
million+
monthly
package
with
personal
trainer
at
Paradigm.
And
after
a
while
due
to
Covid
there's
a
lockdown
and
the
gym
was
forced
to
close
due
to
restrictions,
after
the
restriction
lifted
the
gym
reopen,
and
they
charged
my
credit
card
for
the
Rp
4
Mil+
without
informing
(they
said
they
informed
through
email,
but
they
usually
contact
me
directly
through
what'sapp
),
and
I
only
found
out
the
next
month
on
my
credit
card
statement,
so
I
contacted
them
and
they
said
they
can
not
do
anything
(no
refund)
but
ask
me
go
back
to
use
the
gym
in
future
(so
it's
consider
a
deposit).
I
haven't
go
back
to
the
gym
due
to
the
situation
here
getting
worse
day
by
day,
so
they
made
me
pay
Rp200,000
to
freeze
the
account
every
month
and
they
also
mention
even
the
gym
have
to
close
due
to
government
law/
restriction
we
still
have
to
pay
Rp
200,000
as
their
maintenance
fees
(which
obviously
im
not
happy
bout
that
but
still
paying
it
because
I
might
still
go
back
to
use
up
my
4million
deposited
money
and
I
don't
want
to
pay
penalty
for
membership
cancellation)
SO,
I
remember
them
telling
me
if
I
want
to
cancel
my
membership
within
one
year,
i'll
get
a
penalty
of
Rp1,100,000.
Now,
it's
almost
one
year,
i
thought
finally
times
up
that
I
can
cancel
my
membership
without
getting
penalty,
and
they
told
me
I
still
have
to
pay
the
penalty.
REASON?
Apparently
due
to
covid
situation
you
don't
feel
safe
to
go
the
gym
and
you
freeze
your
account
for
those
months
it
doesn't
count
as
one
year
even
one
year
past!!!
So
i've
been
waiting
for
time
to
come
paying
for
the
so
call
maintenance
fees
and
now
they
said
it
doesn't
count.
And
i
requested
if
I
can
just
use
the
left
over
deposited
Rp
4
million
to
just
pay
for
the
cancellation
(i
don't
even
ask
for
the
remaining
money
to
be
refund)
and
they
said
can
not.
SO
YEAH,
that's
my
experience.
At
the
end
I
paid
the
penalty
fees
to
cancel
my
membership
and
I
want
nothing
to
do
with
this
place
anymore.
Too
afraid
i
might
skip
an
email
or
didn't
see
some
small
font
sentences
and
my
money
went
flying
out
behind
my
back.
So
it's
really
up
to
you
if
you
want
to
sign
up
make
sure
you
know
what
you're
signing
up.
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