1/5 Navia J. 4 years ago on Google
FAO
Cisco
and
Potential
Future
Candidates:
I
have
been
studying
towards
my
ICND1
since
July
and
have
invested
a
lot
of
time
in
to
learning
and
mastering
the
Cisco
study
material.
Firstly,
I
have
had
multiple
issues
where
the
site
has
been
down
or
labs
are
unavailable
which
has
resulted
in
me
pushing
back
my
exam
3
times
due
to
the
loss
of
study
time.
I
raised
this
with
Cisco
and
had
to
settle
for
a
gesture
of
good
will
refund
which
was
around
12%
-
appreciated
however
money
doesn't
buy
the
time
back.
Please
also
note,
this
is
also
time
sensitive
as
I
will
need
to
complete
my
CCNA
exam
before
February
as
it
will
be
discontinued
due
to
the
changes.
Today
I
sat
my
ICND1
exam,
during
my
exam
-
the
lab
failed
and
froze
on
a
4-part
question.
I
raised
this
with
the
lady
at
the
test
center
who
came
to
take
a
look
and
didn't
pause
my
time
until
5
minutes
after
verifying
that
there
indeed
was
an
issue
(so
5
minutes
exam
time
lost)
-
then
once
she
phoned
Cisco,
they
advised
her
I
would
have
to
skip
the
4-part
question
and
carry
on.
So
I
did.
My
score
was
816
and
my
pass
mark
was
832,
I
in
myself
know
I
passed
as
I
knew
the
answer
to
the
question
which
I
was
unable
to
answer
due
to
Cisco's
error.
Even
if
I
was
able
to
answer
1
part
out
of
the
4-part
question,
I
would
have
passed.
As
soon
as
I
left
the
test
center,
I
contacted
Cisco
-
after
speaking
with
a
customer
service
representative,
then
the
supervisor
(Daniel)
and
then
the
manager
(Ali)
-
I
was
advised
that
this
needs
to
be
looked
at
by
the
technical
team
and
I
should
expect
a
phone
call
in
3-5
working
days.
I
was
also
advised
that
I
cannot
resit
the
exam
for
7
days
due
to
company
policy,
even
though
this
was
their
mistake.
On
top
of
this,
the
manager
advised
me
that
at
most
they
would
be
able
to
offer
me
is
a
refund
once
this
has
been
looked
in
to
by
the
technical
team.
I
find
this
completely
outrageous
that
I
have
failed
an
exam
due
to
their
mistake
and
all
they
can
offer
me
is
a
refund.
This
does
not
compensate
for
the
time
I
have
taken
off
work,
the
stress
I
have
experienced
with
this
exam
and
potential
further
time
off
work.
I
should
be
able
to
resit
the
4-part
question
(or
one
similar)
and
not
have
to
re-do
the
whole
test
again.
My
certificate
with
my
score
says
"As
a
Cisco
certification
candidate,
you
deserve
a
fair
and
secure
testing
experience"
-
This
was
most
definitely
not
a
fair
experience.
Even
if/when
Cisco
offer
a
re-sit
of
my
exam,
this
is
still
not
justifiable.
I
should
have
passed
today
and
this
was
all
down
to
Cisco.
After
my
CCNA,
I
will
never
sit
a
Cisco
certification
again
and
I
definitely
would
not
recommend
Cisco
to
anyone.
