Very upset with some of the staff. We booked and paid for a room a month ago. My husband went to check in and is told “they show a reservation but no payment.” Even with the confirmation email showing paid and everything, she still says “he has to pay.” So, he and his brother decided to continue driving. My husband is a 100% disabled veteran with a brain tumor! So, called this morning to figure out what happened. Was told “we show he is checked in.” The person I spoke to on the phone was very nice. But, still very upset about him being told he had to pay but yet was checked in the computer system.

This place was an amazing choice for my daughters 5th birthday party. I purchased a conference room for the day and everything turned out amazing. I was able to have as many guest as I needed as long as I kept the noise to a minimum. The hotel staff was very friendly and checked in frequently to make sure everything was good. The room was clean, I had no problems when leaving. The hotel overall was very nice! I had family from out of town stay the night and they loved their rooms and the accommodations as well. My daughter enjoyed her party and it was definitely one she’ll remember for a long time. It was a pleasure to do business with this location! I have not one complaint.

1. Stayed on floor 4, there was a large exhaust fan or something that was very loud all night long. 2. I asked for a new room, it took an extra day to switch, so 2 nights with little sleep. 3. The next room I was transferred to smelled like dogs and the refrigerator did not work. 4. The breakfast food was not good. It was always hard as if it was sitting out for 2 hours already. Every time I even attempted it was not good. 5. the first room was not cleaned well. There was food dripping down the cabinets to the floor, gross hair in the shower. 6. POSITIVE NOTE: The staff is very friendly. Most of these things are beyond their control. For a Hilton property, they need to invest in keeping things updated. The worst Hilton I have stayed at. I canceled my next stay and was recommended to the Holiday Inn Xpress and will try that upon my return.

On one hand, the location is good. Close to the highway, airport & plenty of food options. But the hotel itself was hugely disappointing. Our room was in ROUGH shape. “Used up”, is the best description. The list of room issues was huge. Things that were broken or missing include the wallpaper in the bathroom, flush handle on toilet, pull handle on bathroom door, couch cushions, desk chair, every lamp in the room being broken / shade hanging….just on and on. To top it off, the breakfast was, quite literally, inedible. The breakfast sandwiches (on a “soft roll”) were hard and crunchy. All three of us tried a bite of three separate “omelets” & all three tasted spoiled. It’s not the worst place I’ve strayed, but there are FAR too many other options. Unfortunately, we wasted a Hilton points stay on this place.

Rude “housekeeping” staff. Will finish my stay, but I will never come back. Great way to know this is how they treat guest who book a month long stay. EDIT: I finished my stay, and I still will never return. I stayed here over 1 month due to hurricane Ian hitting our home, and the price is in no way worth it. I complained about the rude housekeeping staff, and I never received an apology or anything else. The complaint was basically ignored. And all of the furniture throughout the room & the lobby was so disgusting with stains and crusted stains as well. After spending a couple $K, I was treated as if I was a one nighter. And that is completely ridiculous to treat customers that way.

So 3 star hotel had hair, with pink dye running out if it, on the bathroom sink. Bathroom is missing 2/3 towel hooks. Plenty of gunk / mildew in shower. Pass on this place. Definitely not a 3 star hotel.. Holiday Inns are cleaner then this.

Our stay this time was less than good. As a mom of 2 small children I would NOT recommend this hotel. Stained towels (not just 1 EVERY towel we had in our room for 2 nights were dirty!!). Love seat had the worst odor and stained badly. Staff was some what friendly but definitely not over the top nice. We have stayed at this hotel pre-Covid and loved it so we returned but that will be our last. I debated if the rooms were ever cleaned. We checked out a night early and found a place much cleaner.

We stayed here about two weeks. The staff were great. Super nice and were able to accommodate our needs. It’s great that they have stove tops to borrow too. Cons: couches need to be replaced desperately, thin walls, bathroom needed a deep clean, wouldn’t mail out my already stamped postcards, need to fix some of the bed frames (loose) Pros: fast warm water, spacious, very close to everything you need and within walking distance, nice staff, very clean kitchen, quick AC/heater, good breakfast spread, feels very safe

The treadmills dont work and the staff knows that but they refuse to put an out of order sign on them. the gym is way too hot, the equipment is rusty, covered with dust and it smells like a laundry mat. Dont bother selecting your room because they will change it. The digital key doesnt work because they dont have all the necessary equipment, yet staff will tell you to resign into the app even though they know it wont work! Dont stay here

At check-in, Ms. Evita gave the brightest and most genuine smile. She made me feel like I was a guest at her home. The process was a breeze.

After a long drive from Chicago for my nieces wedding, it was truly refreshing!! There is nothing I can’t say bad about the hotel. The room was spotless,spacious and fully stocked. The front desk staff was great!! The breakfast was on point!! The welcome on the television(with my name) was a nice touch!!! To the General Manager you have beautiful hotel. Thank you so much!! I will be back soon!!

This hotel was in a realatively great location near highway and many stores in walking distance. The best part was the staff was super friendly and helpful. I had forgotten some toiletries and staff provided at no cost. I stayed there for 2 days for work in room 406. Hotel is relatively updated but had issues with the following preventing a 5 star stay: 1) The shower never got really hot and for it to be passable it needed to run 10 minutes prior wasting much water. 2) The room had not been previously stocked with all the in-room coffee making fixings 3) The treadmill closest to window did not work, failing to go beyond 1 mile per hour. 4) There could be cleaning supplies to wipe down equipment in a more accessible location, if it was there did not see it. However, if staying for any extended period you cant beat the full size fridge, plate ware, and double coffee maker. -

We had my Aunt's 90th Birthday party there today and you could not ask for a better staff. They did everything possible to make this day special for her. She has dementia but she was so happy and smiling. Thank you so much for your hospitality.

Overall the location is perfect for business purposes. The room was clean except for the air conditioner filter. I have asthma and noticed that when I turned the heat up it smelled funny in the room. I looked for the source and found months of dust build up on the filter. I cleaned it myself because I had a early meeting the next morning. Also the wifi access didn't work the entire stay.

Reserved a room for 11/18/23 to 11/19/23. I called to let the desk know I would be arriving late/early in the morning, they said they would leave a note for the night shift. Upon arrival the front desk told me they had already switched over, made no effort to look up the reservation and told me I was out of luck. So now I’ve driven all night and have no room due to their poor communication. Would recommend anywhere besides this location.

My first time staying at Home2suites and I had a great experience! The room was clean and inviting. The staff was very friendly and went above and beyond to mail me my house keys that I left in my room. The breakfast had a nice selection and variety as well. I’ll stay there again next time I’m in Southaven. Thanks again!

The room was sleek, slender, and lengthy with modern furnishings. The room also had full kitchenette with appliances, hardware and utensils. Great for those visiting a while. The beds were slightly hard, but decent. The only complaint, upon initial entry..., the room was super warm, and because of the length of the room, it took nearly 4 hours to cool to a comfortable temperature. My puppy probably drank 2 gallons of water that afternoon. Would be nice to have someone cool the rooms prior to check-in. Now, all of the front desk staff seemed to be super polite and helpful and the breakfast hostess was courteous and hardworking. She kept most stock replenished immediately. BUT honestly, I was most impressed with the housekeeping staff..., one in particular. I didn't get her name, but if she reads this, she'll know it's about her. She literally went out of her way to greet people, to include us, everyday of stay. She would ask what our plans were, wish us safe travels, and so on. She was the true sentiment of southern charm..., pure kindness, wholesome honesty, and so super welcoming. If I didn't have to return home, my son and I would have stayed an extra day just to have told her, "goodbye" in person. She worked the 4th floor each and every day of my stay. Thank you for your kindness to my family, to include my dog. We all truly appreciate the work you do for Hilton. If I could promote you, I would. Your personality is one for the front desk. Meet and greet, girl!! 😀 Yes, I would recommend this facility for a short or long stay. Perfect distance to Memphis, but not apart of the hustle and bustle.

Room was clean and comfortable. Breakfast was just ok. My only complaint was the bathroom door. It was a slide door and it didn't close all the way and you could see in the bathroom through the cracks. I have a daughter so that was my only concern.

Staff at the front desk was great. Desk chair in the room was disgustingly dirty and had an arm missing. Hand towel and one washcloth had long hair on them. Would recommend staying at a different hotel in the area.

I have spent many good nights here but the last night I found bed bugs on the bed that I was laying on. I requested a new room and after I got home I broke out in many bed bug bites. I reached out to support through the website to request a refund for that night since I had bites all over my arms and had to buy poison to spray down all my clothes and luggage. A week later and I still have not heard back from support. Considering the problems and expenses these bed bugs caused me I don't think a 1 night refund is an unreasonable request. Pictures uploaded.

Digital key wasn’t available when we arrived around 5:00pm. Front desk clerk was friendly and informed us there were issues with digital key and provided us with a key card. Went to our room (422), upon entry, the room was very cold. It was 34 degrees when we arrived at the hotel and room temp was set at 64 degrees. Tried unsuccessfully to get the heat on, called front desk but she wasn’t able to help so we just turned the entire unit off. The room was in disrepair. Moulding around baseboards throughout the room and bathroom was ripped off. Next morning when we had packed up and we’re ready to leave the room, we noticed a bug on the bed. With a closer look, we found it to be a bed bug. Only one, but where there is one, there are hundreds. We had checked the linens and the mattresses when we got to our room the night before and everything seemed fine. So, we took a few pictures and went downstairs to let the Front desk clerk (Bianca) know what we had found. She was very nice and explained to us that the rooms are inspected. We just wanted them to know what we had found. She gave us a business card for the hotel manager just in case they wanted to contact us. We checked out and started our drive home. About an hour into the drive we received a call from Bianca, asking us to email the hotel manager (Daphne Brown) the pictures we had taken. I sent Ms. Brown the three pictures we had taken within 10 minutes of the call from Bianca. The next day my husband noticed on our Hilton Amer Exp card that the hotel had charged us $3.13 (recapture fee). My husband called the hotel and was told that it’s a charge for parking. The hotel website clearly states in a couple places that parking is free. When my husband mentioned this he was told that the website does not state free parking. My husband then called the Hilton customer service number and explained the recapture fee. The rep wasn’t familiar with this type of fee, so he called the hotel himself. The hotel told him the same thing they told us and also mentioned to him that they never received the email I sent the day before that they had requested. So, my husband sent Daphne Brown another email with the three picture of the bed bug and asked her to return an email stating she had received the second email. As of the writing of this review, still no response from Daphne Brown or anyone else at the hotel. Stay away from this hotel. We do not recommend. There are other Hilton branded hotels in the area.

Everything here was perfect. Lobby hallways and rooms were very clean. Everyone was polite professional and friendly especially the breakfast attendant. He was on the ball replacing things as soon as they ran out. Making sure everyone had what they needed. I wish i would have gotten names of everyone to give them props but after driving cross country i was exhausted and the names slipped my memory. Keep up the great work everyone.

Super clean and comfy and bright room. Nice staff. Nice warm breakfast and very clean breakfast area. Paid abou $100 through hotwire. Definitely recommend it.

Booked only king available which was handicapped on first floor. Desk clerk told us no blackout curtains. Turns out curtains they did have were shear and entire room was visible from parking lot. They offered a double room but no apologies for misleading us. Clerks got surly so we went elsewhere.

We stayed there in room 119 July 14th - 18th. My boy's were in the baseball world series at the Snowden Grove Park. We had an excellent time. The staff oh my gosh was so sweet! There was 2 ladies in particular. They mainly worked the night shift. We really felt like home. The breakfast was delicious. We had plenty to choose from. Our was clean. Not one problem. Plenty of room to sleep for our family of 6, plenty towels, clean beds. We where right on the main strip. Walmart was right across the street. Plenty of different food options for supper that where close. Never had a problem. Anytime we need extra towels, or garbage bags...anything all we had to do was go ask. The laundry area was nice. The front desk area was clean, the pool area was cleaned, the back patios was so nice and realxing. It was so amazing at night sitting on the back patio with the lights , under the stars watching the planes come in. Also the answer is no we NEVER HAD ANY PROBLEM SLEEPING AT NIGHT. We hardly ever heard the planes once we were in our rooms but of course they told us we have ear plugs if we needed it. Our sharply went us. So the pet friendly. They have there own little walking trail for you to take your animals outside. They have 2 grills as well if you would like to use them one night. Pots, pans, bolws, silverware are in every room. Also you can get a portable stove top for your room if you would like just go to the front desk. So 10 out of 10 I would highly recommend! Home2 Suites is now our go to hotel. We actually are going back. To the same place to take kids around Memphis. Labor Day weekend.

South Haven, MS Home 2 Suites - Perfect for a road trippin’ family of 6. Nice, clean, comfy place to sleep for the night. There are enough places for all 6 of us to sleep comfortably, and the kids love making their own waffles, cereal, and chowing down on the chocolate muffins. H2S offers breakfast options for dairy and egg allergies which helps out our youngest. It’s a heavy trafficked hotel, so there is some general and slight carpet wear, but it’s clean - black light approved. Some of the previous reviews had us worried about cleanliness - it passed for us for the night.

First, let me say that the staff is fantastic! Evita, Terrell, and Molly are top notch. They care about the customers and they are very friendly and you feel like you've always known them. HOWEVER, the rooms are garbage! They're dirty, the couches need to be burned. They have stains, and rips in them. I wish I would have taken pictures. I slept in my clothes and didn't sleep well because I was disgusted. I put a sheet over the couch and slept there and let the kids sleep in the extremely uncomfortable bed but their bodies are more resilient. It's a shame because their team goes over and beyond. They actually should be working at a 5 star hotel. They deserve better than this dump. Don't be fooled by the pictures. If you're used to quality, don't sleep here.

A quality fitness center is very important to me when traveling on business. However I moved hotels due to the mold growing in the fitness room. In my view the fitness center should be closed immediately until the mold problem can be remedied, however the fitness center remained open after I notified the front desk of the issue. Hilton Customer Service was nice enough to get me into a different hotel nearby.