5/5 Vic C. 8 months ago on Google
I
am
writing
to
express
my
satisfaction
with
my
recent
stay
at
your
hotel.
I
want
to
commend
your
staff
for
their
friendly
and
courteous
service,
which
contributed
to
a
wonderful
overall
experience.
The
atmosphere
was
truly
relaxing,
and
I
felt
like
I
was
on
a
perfect
vacation.
One
of
the
highlights
of
my
stay
was
the
pool
area.
The
pool
had
a
great
ambiance,
and
there
were
frequent
interactive
programs
that
kept
the
guests
entertained.
The
presence
of
a
slide
for
children
added
to
their
enjoyment.
Furthermore,
the
pool's
proximity
to
the
beach
was
convenient,
allowing
guests
to
easily
access
a
variety
of
free
water
activities.
I
would
like
to
extend
my
appreciation
to
one
of
your
employees,
Jonathan.
He
was
exceptionally
kind
and
went
above
and
beyond
to
ensure
our
comfort.
He
graciously
upgraded
us
to
a
full
ocean
view
room
without
any
additional
charges
and
even
surprised
us
with
a
complimentary
bottle
of
wine.
His
attentiveness
and
friendly
demeanor
made
our
stay
even
more
memorable.
The
breakfast
offered
at
your
hotel
was
truly
impressive.
There
was
a
wide
selection
of
delicious
food
items,
catering
to
different
tastes
and
preferences.
It
was
a
delightful
way
to
start
the
day
and
provided
guests
with
plenty
of
options.
However,
I
would
like
to
bring
to
your
attention
a
minor
concern
regarding
the
hotel
shuttle
bus
service.
The
hourly
schedule
of
the
bus
made
it
less
frequent,
and
the
limited
seating
capacity
of
approximately
28
seats
caused
some
guests
to
be
unable
to
board
each
time.
Additionally,
the
instructions
for
queuing
were
not
clear,
resulting
in
instances
of
line-cutting.
Improving
the
shuttle
bus
service
and
providing
clearer
guidance
for
queuing
would
greatly
enhance
the
overall
experience
for
guests.
Despite
this
small
inconvenience,
I
must
emphasize
that
the
overall
performance
of
your
hotel
was
outstanding.
I
thoroughly
enjoyed
my
stay
and
would
definitely
choose
to
return
in
the
future
given
the
opportunity.
Once
again,
I
would
like
to
express
my
gratitude
to
your
staff
for
their
exceptional
service.
Please
extend
my
thanks
to
Jonathan
for
his
exemplary
service.
Thank
you
for
providing
such
a
wonderful
experience
at
your
hotel.
1 person found this review helpful 👍