🛑… DO NOT SUPPORT! Spend your money elsewhere ❗️ This Capital Jays definitely has some areas of opportunities for growth within leadership and the organization. 🙁 After ordering a 8 piece dark meal and it not being cooked completely throughout. 🤢 We were told they could not replace it that night because it was the end of the night and they had already turned the fryers off. The lady manager we spoke to at the time just told us to call and have the meal replaced when we were ready. She didn’t state anything about keeping a receipt or bringing the food back. So now fast forward to today and us ordering a $50+ worth of more food. I asked to have the meal replaced and the the current manager Vernon stated he could not replace the food without the receipt. I understand they have policies to abide by, but to lose a customer forever over replacing a eight dollar meal seems really absurd. I understand the policy for a meal replacement but the company should also empower their management to be able to replace a meal. Especially one that’s only eight dollars. I know this is a fairly new location but this isn’t the first time I received poor service regarding food quality and customer service. The 8 Mile location is no better. But until we can get consistent good quality food and service. I asked that you choose somewhere better to spend your money. I will be contacting corporate Monday, maybe we’ll get some accountability.

Food was good, price was good and service from Carrington (spelling?) was Great- very friendly and cool to talk to while I waited the 10 minutes for my order to be ready - I’ll be back for sure and next time I’m trying the shrimp!

My carryout wasn't even ready, even though they told me it would take 10 minutes and I arrived in 20. While I was there, they got another customer's order wrong. If they weren't so busy on their phones and goifing off, they would have gotten the order right abd mine done on time. And the food itself wasn't even good (too salty abd the fish was hard).

I just left this establishment and the service was beyond terrible. Until today the service was great. I ordered a family size amount of fish and okra and asked for hot sauce. I was given one hot sauce for all of my food and the container was half full. The problem came when I asked for an additional hot sauce and was told it was additional $1! I told the cashier I am a repeat customer and was always given 2 hot sauces with my order and I never had to ask for additional. She then goes to get her manager, which comes to me with the worst attitude ever. He tells me his employees were not supposed to give me 2 and that he had to have a mtg with them. Then he tells me I should read his store policy, which is in the counter torn and faded. I say okay and that I won't be coming to this establishment again and as I am walking to leave he continues to loudly and agressively lectures me about his store policy. I turn around and tells him to stop talking to me and he continues to argue about his policy. The service I received was terrible. The manager used very harsh and inappropriate language with me. He could have said although my employees didn't follow the policy, I'll give this to you this time but next time the policy is to pay for condiments. The service I received was, we don't give a damn if you come back or not. I'm a woman and a man should never speak to a woman in the manner he spoke to me. His demeanor speaks to the climate of that restaurant. I will never patronize them again. Their is a JJs fish and chicken near by with excellent service and they give you condiments for your food without a hassle or extra charge. It's too bad in a black run restaurant you can't get good service. All you get is bad attitudes, like we owe them something. I'm never going back to them!

I have had two bad experiences at this location. I’m done with it now. The most recent was yesterday with food missing and stale tasting food. They tie the bag in 10 knots so you can’t check it without ruining the bag.

The Cashier was a little rude. Kept looking at us weird. The fish was okay, but the chicken was not fresh. I will not be spending money there again.

Daeja was very nice and greeted me with a smile she was the best! They need a lot of her at all the Captin js

Our good was cooked fresh, it was hot and delicious. We was greeted with a smile