1/5 SAM 6 months ago on Google
I've
had
the
unfortunate
experience
of
visiting
this
clothing
and
boot
store
on
three
different
occasions,
and
each
time,
my
experience
has
been
consistently
disappointing.
Here's
what
I've
observed:
Customer
Service:
One
glaring
issue
is
the
customer
service—or
rather,
the
lack
of
it.
Every
single
time
I've
walked
in,
the
staff
behind
the
counter
seems
too
preoccupied
with
chatting
among
themselves
to
even
offer
a
simple
greeting.
It's
evident
that
customer
service
is
lacking
here,
and
it
creates
an
unwelcoming
atmosphere.
Stock
Availability:
We
placed
an
order
for
a
pair
of
boots
from
this
store,
and
this
is
where
another
issue
arises.
They
claim
to
have
a
variety
of
sizes
in
stock,
but
in
reality,
they
don't
have
as
many
as
they
advertise.
It's
frustrating
to
come
to
pick
up
an
order
and
find
that
the
size
you
need
isn't
readily
available.
Assistance
and
Wait
Times:
Another
consistent
problem
is
the
waiting
time.
It
typically
takes
at
least
10-15
minutes
before
anyone
on
staff
even
bothers
to
inquire
if
you
need
assistance.
In
many
cases,
it's
on
the
customer
to
track
down
a
staff
member
to
inquire
about
boot
sizes
or
other
products.
Lack
of
Apology:
What's
most
disappointing
is
that
despite
the
noticeable
absence
of
even
the
most
basic
customer
care,
the
staff
does
not
apologize
for
the
inconvenience
or
acknowledge
the
service
shortcomings.
Product
Selection:
On
a
positive
note,
the
store
does
have
a
wide
selection
of
boots
and
clothing,
particularly
in
the
men's
section.
This
comprehensive
selection
is
a
redeeming
quality
of
the
store.
Purchase
Despite
Issues:
Despite
the
service
issues,
it's
worth
noting
that
we
still
bought
our
boots
from
there
because
they
were
able
to
ship
the
boots
we
wanted
to
the
store.
Interior
Design:
The
interior
of
the
store
is
well
thought
out
and
visually
appealing.
It
adds
a
level
of
comfort
and
aesthetics
to
the
shopping
experience.
Wide
Selection:
The
store
boasts
a
very
wide
selection
of
current
western
wear,
particularly
in
the
men's
section.
This
variety
is
a
notable
feature
of
the
store.
In
summary,
while
the
store
offers
a
broad
range
of
boots
and
clothing,
particularly
for
men,
the
shopping
experience
is
marred
by
the
complete
lack
of
customer
service.
It's
disheartening
to
see
such
a
promising
selection
of
products
overshadowed
by
the
staff's
disinterest
in
providing
even
the
most
fundamental
assistance
to
customers.
I
hope
the
management
addresses
these
issues
and
takes
steps
to
improve
the
overall
customer
experience.
