I am pleased with my stay. The king bed was comfortable, the room has its own thermostat on the wall that controls the ac/heat unit, nice staff. Way nicer than the holiday Inn across the street.

Most would think with this being a Hampton hotel that it would be a nice clean hotel but that was not our experience. First day we arrive and the room was absolutely freezing. It was 14 degrees outside and ide bet that's what the room was too. No reason the heat shouldn't be on in the rooms when its winter in SD. The heat in the pool is also "broken" and its eventually gonna be fixed. Not entirely sure I would believe that though. Our room floor was not vacuumed. Had dead flies on our bed. The fitted bed sheets didn't fit our queen sized beds and low and behold the mattresses are stained and disgusting. The bath tub doesn't properly drain so there is a nasty water stain in the bathtub. Its obvious the owner/manager of this hotel is trying to operate this place as cheap as possible. Stear clear of this location.

We always use this chain for a comfortable stay, since it claims it sets the “benchmark for customer service”. Although, this hotel does not follow in the company’s footsteps. After checkout today, I realized an 85$ pet fee was put on my bill for a service animal. When talking to the front desk agent, I was told that it was their “company” policy to charge a pet fee regardless if it’s a service animal or not. When looking up Hampton Inn policy, it states, “Service dogs do not fall under the hotel’s pet policies” and “pet fees do not apply.” The actual policy aligns with the American Disability Act. When I informed her that according to the ADA, a hotel cannot charge me a pet fee for a service animal, and it is actually illegal to do so, the employee asked me for documentation, and informed me its actually a 50$ charge instead of an 85$ one. Then proceeded to tell me she saved me 35$… According to the ADA only 2 questions are allowed to be asked: “Is the dog a service animal required because of a disability?” And “What work or task has the dog been trained to perform?”. Also “A business cannot require documentation that the animal is certified, licensed or trained as a service animal. There is no such documentation issued by the state or federal government. The business cannot ask for written proof of disability or a medical note.” I have an autoimmune disorder that attacks my autonomic nervous system. My service dog is a 45lb lab who assists me in maintaining balance and stability when walking, or during times where I may experience fainting spells and shakiness. I suggest for Hampton to consider educating the staff at this location on the rights of citizens under the ADA so no one else gets discriminated against. And ESPECIALLY what the policies of the company actually are instead of making them up. Very disappointed. Hard to consider going to a Hampton again after this experience.

The room was very nice, but there has been nothing but COMPLICATIONS with our stay for a wedding. Rooms were being magically cancelled, they removed our stuff from a room and put someone else in there even though we had a receipt saying we booked it for 2 nights, we booked the rooms over a year in advance and got charged the normal rate instead of the block rate for the wedding party, they tried saying that we booked through Expedia when we called and booked directly with them, the manager refused to work with us and basically dismissed us, and we were done. I will never recommend this place to anyone, especially for weddings because good luck. The bride said to us that it was a nightmare booking and blocking rooms and she could never get a straight answer. The staff seemed like they had no idea what was going on and we will never be staying there again. Good luck to the next wedding who thinks about booking with them, because I sure as hell wouldn’t.

We always stay at Hampton Inn’s because we love the cleanliness and service. I called ahead because we are traveling 2000 miles with our dog cross country. Specifically asked if hotel was pet friendly and re-verified it THREE times before reserving it after we were done driving for the day at 8:30 pm. Arrived and as we were walking in a man walked out with a badly behaved (pulling man all over) small poodle. Front desk took one look at my 72 lb Weimaraner (obedience schooled, well behaved on a leash) and said hotel does not allow pets. I said “I called to verify it and asked 3 times just a half hour ago” He said pets are not allowed. I explained I just saw man just walking out with a dog. He said it was a service dog. I highly doubt it. It was on a regular leash and not well behaved. He again turned us down. My husband said we’ve been traveling and I need to use the restroom and front desk told him they were broken. Highly disappointed & very frustrated. Found a hotel right across the street $60 cheaper with a 1st flr door to outside. Worked out for the better!

Could use more lighting in seating area of room/ shower needs more pressure: have had better showers at a campsite/ so loud in room - sounded like the window was open: need better windows for sound insulation/ and how does a hotel run out of eggs for breakfast?/ need to move toilet paper so one doesn’t wrench their shoulder to get at it. We used Hilton points for this stay but the econo lodge in Custer was so much better. Hilton needs to spend their money upgrading their hotels. Very disappointed!Then there wasn’t anyone to check us out. The cleaning lady said he’d be back in an hour. She couldn’t go into the computer.

We called ahead to see if we could check in early. Was told yes, and we went in and was told check in was at 3. She checked us in and was rude the entire time. We stayed in two rooms and they charged us for 3. I called to get it corrected a week later and was told I'm a liar. Who am I to trust, my system or you? Just a joke. I'm disputing the stay on my credit card and will never again waste my time with a Hilton hotel.

We were very disappointed and expect more from a Hilton property. The WiFi was worthless. A phone jack was pulled out of the wall. A towel rack was hung with gorilla glue and the glue was not trimmed away. The hair dryer was not hanging on the wall and still had a screw sticking out of it. The vending machine was mostly empty. Many of the snacks and drinks at the front desk that were advertised were not available. The USB charger on the bedside would not charge two phones. When we checked out early and told the front desk why, he proceeded to argue with us. We will definitely not stay here again.