1/5 Cindy A. 4 years ago on Google
(Translated
by
Google)
Being
the
first
experience
of
the
worst
treatment
at
the
JMC
Hospital
at
pkl.
19:00
tonight.
I
feel
the
need
to
report
some
of
the
mistakes
made
by
officers,
as
follows.
1.
Receptionist
General
Practitioner,
it
turns
out
that
one
of
the
names
of
the
new
patient
Cindy
Audilla
was
mistaken
as
Olivia,
an
old
patient.
So
that
the
loss
I
experienced
was
having
to
wait
at
least
2
hours
to
be
called
into
the
Poly
check
room
1,
without
the
info
related
to
the
error.
2.
Recipient
Pharmacist
Recipes,
apparently
miss-leading
informs
directives
who
only
receive
prescription
drugs
without
explaining
that
the
file
&
insurance
card
must
be
submitted
later
to
the
cashier.
So
that
the
loss
I
experienced
was
having
to
wait
at
least
2
more
hours
without
any
documents
being
processed
by
the
Cashier
and
would
not
be
called
if
I
did
not
follow-up
to
the
Cashier
why
it
took
so
long.
3.
Doctor
Fatma
Poli
1,
apparently
did
not
write
the
patient's
name
on
a
prescription
drug.
So
that
the
loss
I
experienced
was
a
recipe
that
no
man's
land
could
not
be
processed
by
the
Pharmacist,
without
asking
the
doctor
quickly
and
immediately
knowing
the
incident
from
the
beginning
if
not
I
took
the
initiative
to
approach
the
Pharmacist
for
a
long
time
not
calling
my
name.
The
mistakes
made
by
the
JMC
Hospital
mentioned
above
are
very
unreasonable,
and
result
in
patients
losing
time,
energy,
and
money.
(Original)
Menjadi
pengalaman
pertama
paling
buruk
berobat
di
RS
JMC
di
pkl.
19.00
malam
hari
ini.
Saya
merasa
perlu
melaporkan
beberapa
kesalahan-kesalahan
yang
dilakukan
oleh
petugas,
sebagai
berikut.
1.
Receptionist
Dokter
Umum,
ternyata
salah
menginput
nama
pasien
baru
Cindy
Audilla
menjadi
Olivia
pasien
lama.
Sehingga
kerugian
yg
dialami
saya
adalah
harus
menunggu
setidaknya
2
jam
untuk
dipanggil
ke
ruang
periksa
Poli
1,
tanpa
info
terkait
kesalahan
tersebut.
2.
Apoteker
Penerima
Resep
Obat,
ternyata
miss-leading
menginfokan
arahan
yang
hanya
menerima
resep
obat
tanpa
menjelaskan
bahwa
berkas
&
kartu
asuransi
harus
diserahkan
kemudian
ke
Kasir.
Sehingga
kerugian
yg
dialami
saya
adalah
harus
menunggu
setidaknya
2
jam
lagi
tanpa
ada
dokumen
yg
diproses
oleh
pihak
Kasir
dan
tidak
akan
dipanggil
jika
saya
tidak
inisiatif
follow
up
ke
Kasir
mengapa
lama
sekali.
3.
Dokter
Fatma
Poli
1,
ternyata
tidak
menulis
nama
pasien
di
resep
obat.
Sehingga
kerugian
yg
dialami
saya
adalah
resep
yg
tidak
bertuan
itu
jadi
tidak
dapat
diproses
oleh
pihak
Apoteker,
tanpa
menanyakan
ke
Dokter
secara
sigap
dan
langsung
mengetahui
kejadian
tersebut
sedari
awal
jika
tidak
saya
inisiatif
menghampiri
Apoteker
lantaran
lama
sekali
tidak
memanggil
nama
saya.
Kesalahan
yg
dilakukan
oleh
oknum
RS
JMC
tersebut
di
atas
sangat
tidak
masuk
akal,
dan
mengakibatkan
pasien
merugi
waktu,
tenaga,
dan
uang.
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