1/5 A. B. 9 months ago on Google
My
husband
and
I
booked
to
stay
at
Casa
Costabella
to
celebrate
our
1st
wedding
anniversary
and
we
organised
the
Paparazzi
Apartment
Deluxe
Suite.
However,
upon
speaking
to
Ivana
(customer
representative),
we
were
informed
that
we
shouldn't
have
been
able
to
book
that
suite
and
they
were
downgrading
us
to
a
different
suite,
which
was
substantially
smaller
with
no
outdoor
area.
We
were
disappointed
at
first
but
were
still
happy
to
stay
there
as
long
as
we
could
have
the
difference
in
price
(as
the
first
suite
was
more
expensive).
Ivana
said
I
would
have
to
contact
Expedia
to
organise
that,
which
I
did.
Then,
out
of
nowhere,
we
received
confirmation
3
days
before
we
were
to
arrive
in
Split
that
Casa
Costabella
could
no
longer
honour
our
booking.
I
was
shocked,
appalled
and
disappointed
at
their
behaviour
given
how
close
we
were
to
arriving
in
Split
and
that
we
were
more
than
willing
to
stay
in
the
downgraded
suite.
Thankfully
within
48
hours
(luckily),
Expedia
relocated
us
to
somewhere
much
nicer
(with
better
customer
service)
in
the
immediate
vicinity.