1/5 Erika J. 10 months ago on Google
In
February
2023,
I
booked
3
nights
at
the
Old
Town
Hostel
Split
for
a
stay
May
27-30.
In
March,
I
reached
out
to
the
hostel
and
asked
to
add
a
fourth
night,
May
26.
I
was
reassured
multiple
times
via
email
that
my
reservation
was
in
their
books,
I
did
not
need
to
rebook
via
HostelWorld,
and
that
all
I
needed
to
do
on
the
26
was
show
up
and
pay
for
my
additional
night.
On
the
26,
I
arrived
and
was
told
that
my
reservation
was
not
in
the
books,
and
that
I
only
had
the
27-30
booked.
Apparently
one
receptionist
had
put
it
in
the
books,
and
another
had
crossed
it
out,
assuming
it
was
a
mistake,
without
any
communication
with
the
other
staff.
There
were
no
beds
available
in
the
hostel,
so
they
sent
me
to
the
only
bed
available
at
their
other
location
at
Outlandersā
Tribe
Hostel.
If
there
had
not
been
any
beds
left,
Iām
not
sure
what
Old
Town
wouldāve
done,
and
I
couldāve
been
left
without
a
place
to
stay
the
night.
The
Outlanders
hostel
itself
was
nice
enough,
but
was
15
minutes
outside
the
old
town,
and
I
had
to
walk
alone
after
dark
with
my
luggage
as
a
young
solo
female
traveler,
which
made
me
feel
very
uncomfortable.
In
addition,
I
had
booked
an
all-female
room
in
the
Old
Town
Hostel
and
was
placed
in
a
room
with
males
in
the
Outlanders
Tribe
Hostel
-
which
again,
was
very
uncomfortable
for
a
young
solo
female
traveler.
The
morning
of
the
27,
I
dragged
my
luggage
across
the
city
again
to
Old
Town
Hostel.
Itās
not
the
biggest
deal
in
the
world,
but
it
was
annoying
and
inconvenient
to
drag
my
luggage
across
the
city
for
a
total
of
30
minutes,
especially
when
my
itinerary
was
packed.
I
ended
up
missing
my
dinner
reservation
on
the
26
and
getting
a
later
start
on
the
27
than
I
wanted.
They
gave
me
a
10ā¬
discount
at
Outlanders
Tribe,
but
that
does
not
feel
like
enough
to
compensate
for
the
inconvenience
and
for
feeling
so
unsafe
in
a
new
city.
Once
I
was
actually
in
the
Old
Town
Hostel,
I
had
an
okay
experience.
There
were
no
common
spaces
except
for
a
tiny
kitchen
that
was
always
crowded,
and
one
of
the
two
bathrooms
was
closed
off
for
cleaning
(it
was
moldy),
so
the
entire
hostel
was
sharing
one
single
bathroom.
Due
to
another
miscommunication
among
the
staff,
one
worker
thought
I
was
no
longer
in
the
hostel,
and
took
the
food
I
was
storing
in
the
kitchen
and
relabeled
it
with
their
name.
Luckily
I
noticed
before
anyone
ate
anythingā¦
but
that
is
absolutely
ridiculous
to
me.
Overall,
the
staff
obviously
does
not
communicate
with
each
other,
which
leads
to
a
variety
of
misunderstandings
that
risk
their
guestsā
feelings
of
safety
and
are
simply
annoying
and
inconvenient.
The
hostel
is
small
and
not
the
cleanest.
They
have
signs
all
over
their
walls
asking
you
to
make
any
changes
to
your
booking
via
email
instead
of
hostel
world
and
help
support
small
businesses
(since
hostelworld
takes
a
fee
from
them)ā¦
but
when
I
did
exactly
that,
I
was
almost
left
without
a
place
to
stay.
I
would
absolutely
not
recommend
this
hostel
-
it
is
definitely
the
worst
hostel
Iāve
ever
stayed
at
(Iāve
stayed
at
22
hostels
in
7
different
countries
now),
and
the
only
hostel
Iād
actually
classify
as
ābad.ā
Stay
away!!
There
are
many
better
options
in
Split
for
the
same
price.