1/5 Benji N. 10 months ago on Google
My
experience
at
Villa
Olea
was
quite
disappointing.
Upon
arrival,
I
had
to
call
the
property
to
request
access
codes
since
there
were
no
staff
present.
This
lack
of
information
about
the
check-in
process
was
frustrating
and
inconvenient.
To
my
surprise,
I
was
informed
that
my
booking
was
not
confirmed
until
I
paid
a
€150
deposit,
which
was
not
mentioned
anywhere
on
the
website.
This
unexpected
charge
left
a
negative
impression
from
the
start.
The
room
itself
was
not
up
to
par
either.
The
bed
was
uncomfortable,
and
the
rooms
felt
small
and
cramped.
In
particular,
having
the
bed
pushed
up
against
a
stone
wall
made
it
painful
to
sleep
against,
as
it
was
uncomfortable
to
touch.
This
arrangement
was
definitely
not
conducive
to
a
restful
night's
sleep.
Furthermore,
I
was
repeatedly
disturbed
by
noise
from
the
lobby
area
early
in
the
morning.
There
was
a
lot
of
talking
and
shouting,
which
made
it
difficult
to
sleep
in
or
relax.
This
lack
of
consideration
for
guests'
peace
and
quiet
was
quite
frustrating.
The
issues
I
faced
with
the
deposit
refund
process
only
added
to
my
disappointment.
It
took
multiple
phone
calls
over
the
span
of
a
week
for
the
deposit
to
be
returned
to
me.
To
make
matters
worse,
they
mistakenly
charged
me
the
deposit
amount
again,
resulting
in
a
total
of
€300
being
held.
Although
they
assured
me
that
my
card
details
were
not
stored,
they
ended
up
doing
so.
This
inconsistency
in
their
practices
was
concerning
and
raised
questions
about
the
security
of
my
information.
Even
after
my
stay
had
ended,
the
problems
persisted.
Ten
days
later,
I
received
a
call
from
the
property
requesting
payment
for
the
room
once
again.
They
claimed
that
their
system
was
experiencing
technical
difficulties
and
showed
that
I
had
not
paid.
It
took
the
submission
of
bank
statements
and
booking
confirmations
to
finally
convince
them
that
I
had
indeed
paid
for
my
stay.
This
unnecessary
back-and-forth
was
a
frustrating
and
time-consuming
experience.
In
terms
of
the
room
itself,
it
was
acceptable,
but
the
service
I
encountered
throughout
my
stay
was
truly
disappointing.
The
lack
of
communication
about
additional
charges,
uncomfortable
sleeping
arrangements,
disruptive
noise,
and
the
numerous
issues
with
the
deposit
refund
and
payment
process
all
left
a
negative
impression.
I
would
not
recommend
Villa
Olea
based
on
my
experience.