Terrible customer service at the Valley location. Upon entering store I approach a sales associate. Ask to have my son feet sized. Well be cause of COVID they can’t offer this service. But I was told I can try on the shoes to see which ones fit. (Doesn’t make sense...use a metal contraption that can be sterilized after use or try on as many shoes as it takes to figure out size. And the shoes just go back in the box) So after finding a pair he likes I had to then find another associate to get the shoes. After I helped my son with the shoes I then had to find and approach another associate for questions and different shoes. When we decided on the pair he liked I then was trying to get help...again... but was tired of trying to find someone who would help so I looked online at three different stores found the same shoes...left the store shoes on the counter since I was still not getting one person to help me and we will order online. I really wanted two pairs...but my patience for customer service ran out!

Prices are really good right now, and the employees are amazing. The guy that helped me was very speedy.. and the girl that rang us up was very sweet. They also have super cute shoes !

Not as great as I thought selection wise n employees look like they ready to pounce if u get to close to an exit with 1 shoe in hand! Calm down killer!!!

This is the best store in all of Spokane to buy shoes and appeal. They have the latest releases and the best selection of Nikes. My favorite store in the Northtown Mall! The employees are very friendly, helpful and knowledgeable. Can’t say enough good things about this store!

They are lucky the lowest star you can give is a one. I have shopped at this store since I was a kid and never had such bad a experience. I walked in and was looking for pants for work, asked one of the reps if they had joggers he pointed where they were, so I grabbed my size in the ones I thought I'd like the most asked him if I could try them on and I did. Then I came out and decided I wanted to look at some sweatshirts as well so I started to walk around and noticed I had a shadow following me and eyeing me he then realized I saw him so he finally came over and asked me if I wanted him to take them up to the counter. But still kept watching my every move. I started to realize he wasn't watching anybody else. Then the cashiers were so caught up in their conversation my dad and I stood in line for ten minutes before they realized we were there.

Very organized clean great customer service I go there frequently with my husband for my husband.

Buying basketball shoes for my son who is getting ready for freshman basketball camps (currently an 8th grader) and wanted to get him a solid pair of shoes. The associate, Joe, was really helpful, not pushy, and very knowledgeable. The price of basketball shoes are a little high, especially for a good pair, but that's everywhere. Champs is my go-to for my two sons and my basketball shoes.

Had brand and style looking to buy, but not the sizes in inventory, nor able to order.

Expensive but has great clothes and shoes

I was looking for a pair of Jordans for myself, and for my boyfriend, not one employee came up and asked me if I needed help. They just watched me and thought I was going to shoplift. Terrible customer service. I seen at least six employees working in there and nobody helped me.

Great Place To Look For Shoe's ! !

Fun store, ok selection.

Great selection of all the clothes and shoes my whole family likes. Will be a customer for life!! ❤️❤️

Do they sell adidas yeezy 350 shoes here?