1/5 Blair W. 8 months ago on Google
Disappointing
customer
service
and
disappointing
laser
treatment.
I
had
several
tattoo
removal
treatments
at
Premier
laser,
the
first
being
August
2022.
When
I
first
started
treatments
the
cost
for
an
extra
small
tattoo
removal
session
was
$150.
I
did
a
second
treatment
in
October
2022
and
then
didn't
come
in
again
until
May
2023
due
to
the
fact
that
I
travel
3
hours
from
Missoula
and
the
road
conditions
were
snowy/poor.
In
the
time
between
October
2022-May
2023
I
had
2
more
removal
treatments
at
a
different
facility
in
San
Diego
when
visiting
family
(this
information
will
be
relevant
later
in
this
review).
In
May
2023
when
I
returned
to
Premier
to
continue
treatments
the
cost
of
treatment
was
still
$150
for
an
extra
small
tattoo
removal.
Fast
forward
to
August
of
2023,
upon
completion
of
my
treatment
I
was
told
it
would
be
$200
to
which
I
reply
I
have
always
paid
$150.
That
is
when
I
am
informed
there
had
been
a
price
increase
at
the
end
of
2022,
only
this
was
my
first
time
hearing
about
it.
I
paid
the
$200
at
the
appointment,
but
sent
an
email
the
following
day
explaining
my
disappointment
at
the
situation.
I
asked
that
to
rectify
the
situation
I
am
only
charged
$150
at
my
next
appointment
and
then
moving
forward
after
that
I
am
happy
to
pay
the
new
price
of
$200
now
that
I
am
aware
of
the
price
increase.
Four
days
after
sending
the
email
I
still
have
no
reply,
so
I
give
them
a
call
to
ask
if
they
received
my
email.
I
am
told
that
Kiyahna,
the
person
who
does
the
admin
is
out
of
office,
but
then
just
an
hour
after
the
call
I
receive
an
email
response(coincidence?).
In
the
response
I
am
given
a
lengthy
(and
unnecessary)
explanation
that
they
needed
to
raise
their
prices
because
they
didn't
have
enough
people
coming
in
for
tattoo
removal,
so
it
was
either
increase
the
prices
significantly
or
stop
offering
tattoo
removal
all
together.
The
email
then
concluded
that
someone
named
Alicia
had
made
a
note
in
my
folder
saying
that
she
had
informed
me
of
the
price
increase
(she
had
not)
and
that
they
will
not
rectify
the
situation
and
that
I
will
be
charged
$200
at
me
next
appointment.
I
emailed
back
asking
to
cancel
my
next
appointment
because
I
have
no
interest
in
returning
to
a
business
that
values
$50
over
a
returning
client,
and
am
once
again
met
with
no
response.
I
then
had
to
call
again
to
confirm
the
cancellation
of
my
appointment
because
I
wouldn't
put
it
past
them
to
not
cancel
it
and
then
charge
my
card
they
have
on
file
as
a
no
show.
Kiyahna
answered
the
phone
and
sounded
as
if
she
couldn't
care
less
about
the
situation
and
casually
told
me
my
appointment
was
cancelled.
Not
even
so
much
as
an
apology
for
not
emailing
me
back.
As
far
as
the
quality
of
the
treatment
goes,
I
am
also
disappointed
in
that
department.
I
have
had
6
treatments
all
together.
4
at
Premier
and
2
in
San
Diego
at
a
different
facility
and
my
tattoo
is
very
much
still
there.
The
times
I
saw
the
most
improvement
were
after
my
treatments
in
San
Diego
which
leads
me
to
believe
Premier
might
be
not
treating
people
as
strongly
as
they
could
in
order
to
get
people
to
come
back
for
more
treatments
than
necessary;
which
makes
sense
considering
they
are
struggling
to
get
clientele
for
this
service.
As
someone
who
owns
and
operates
a
service
based
business
I
can
absolutely
understand
a
price
increase,
especially
in
this
economy.
What
I
can't
understand
is
the
lack
of
transparency,
the
lack
of
caring/response
to
address
the
situation,
and
the
doubling
down/digging
the
heels
in
and
refusing
to
budge
to
accommodate
a
returning
client
over
$50.
For
me
its
not
about
the
money,
but
the
principal.
Disappointing.
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