Went here because I couldn’t get into my provider and I just should have just taken my chances any where else. I didn’t have insurance and the visit was $300but if I paid today it was $200. I asked if they had options because I just started a jobs and didn’t have insurance well apparently because I have a job I could do payment but my bill would then be $400. Great help. I told the provider what she was doing during the exam and she kept going. Then the medications I had to have because I had a uti they sent in electronically but apparently it could take 2 hours. Which isn’t true but fine. Well I had to call the after hours and still didn’t get it. Worst service ever. Don’t do here

I went to get my pill birth control and when I saw they had my perception, they refused to give me my pills. They said I still had 3 weeks left on my pills and at the time I had run out of my pills. They are rude and unprofessional and refuse their service if they don't like how you look or talk. PLANNED PARENTHOOD IS SUPPOSED TO BE EQUAL, NOT REFUSING!!

Ellen is amazing! My last IUD perforated my uterus (implanted by a different provider in Seattle) and she took great care of me with my recent implantation. I cannot sing her praises enough. Ladies, if you need an IUD don’t hesitate to see Ellen!

I have nothing but great things to say about my experience here. The staff was amazing; professional but also felt like I was talking to my friends. Every person I interacted with was caring and compassionate. I felt so safe and comfortable here. It also was so easy to schedule a next day appointment online. The wait time was perfectly reasonable. I wish I could go here for ALL my medical care!!

This was my first time ever getting any kind of Women's Health check up. They were so patient and understanding! Mia was was absolute sweet heart and was so comforting to me! Dr. Ellen was also very professional and relatable. Overall an amazing experience I will continue to go and support Planned Parenthood !!! ❤

During my visit, every staff member I met was super friendly, patient, and they all made me feel very comfortable! Amazing people that are truly here to help!

I love these people! I have asked on multiple occasions with my pcp to be tested and examined for endometriosis, to no avail. even tho my mother has endometriosis. after only a couple phone calls here talking about my symptoms before stating my mother has endometriosis they suggested possible endo and I’m getting my exam today threw an emergency appointment. That’s what I call health care. I will always return here for anything they can treat or test me for.

I've had some pretty bad experiences in healthcare settings and was nervous going to my appt, but wow, Planned Parenthood does things differently. Vanessa Santiago and assistant Allie (?) were so kind and considerate, answering all my questions, giving me options, and generally making me feel like they cared and I wasn't just a body. Will recommend them to everyone. They offer so many services besides abortion; I wish I'd known that sooner.

Everybody was wonderful. I never once felt judged, and I felt like they were with me every step of the way. Planned Parenthood has always been and still is a wonderful organization that supports everyone no matter the orientation or culture.

The best place in Spokane to get gender-affirming and reproductive health care. The staff are always wonderful and the work they do is so important.

Extremely helpful staff. Very informative and polite and professional. Can’t believe this place doesn’t have a 5 star rating. Every single staff member was so helpful and polite and knowledgeable. The facility was clean and secured. No judgement and would answer any question I had about my own health. Such a shame people rated this place under a 5. I can’t believe how amazing the staff were here. Made everyone feel welcome and relaxed.

I went there when my primary provider couldn’t get me in and they were so helpful and informative and it was a fantastic experience. Ellen was awesome during my procedure to remove my arm implant and they were super supportive and caring. This facility is awesome and I would recommend it to everyone

Great place, don't get wrong it is. However I feel they recently have been talking to long to do things I was in the place with my girlfriend over a hour just got a depo shot. My girl also told me for the first half hour she was back there the nurses were joking around for a half hour? If I was the manager that wouldn't fly. I have things to do. Sitting there for a hour for a 5 minute shot is a waste of time

They are so amazing , staff was so kind and understanding. They were patient with me and gave me all the answers to questions I had. Respected my pronouns and felt very comfortable with everyone there.

I went in and had a standard iud removal, I had severe symptoms up to a week following the removal, when I attempted to get a doctors note to excuse the two days I had missed due to the complications, the provider refused to write one to excuse my work absences. I was never informed I could have removal complications and didn't prepare my work for my absence leaving me in a sticky situation with my job. Worst service I have ever received. Talk about not believing women's pain or being educated that symptoms can happen post removal, and just being gaslit. Never going back to planned parenthood. Worst service. This is supposed to be good healthcare, but I guess not.

I had a very unpleasant experience with one particular provider today, I was waiting upon test results while already being very scared and concerned about my health. she barged in the room without knocking on her computer started to share my test results with me faster then I could take it in and process it. Pointed out different options to me so fast without treating me like I was human being. In all my years attending there have been great doctors who treat me like I’m a patient with kindness. If she read my background I have some past history there and have attended therapy there. She was completely inconsiderate and was very robot like talking to me. It was clear this was just a job to her. she may or may not have had a bad day but this apt today was very new to me and very scary she did not make me feel safe as she should have done in a professional manner.

I went into PP off Indiana Ave. in April 2023. They took a urine sample, told me if I didn't get a call within 2-3 weeks, that I was "good to go". So I didn't receive a phone call with the "bad news", and proceeded with life. 2 weeks later, I checked my portal out of curiousity to see what the results were and I did not see them populate. Come to find out, they were lost in transit and never made it to the lab. Nobody has called me, messaged me on the portal, or emailed me to inform me that my specimen was in fact lost and never tested. They then continued to charge me for said visit and said I still got 50% of the services completed which therefore resulted in the bill. I was ALSO told by another representative that they take patients off donations and/or discounts depending on current promotions. So, I left a donation on my way out the door that day. Anyway, I'm super disappointed with the lack of professionalism and attention to detail here. I came in for something very important and when proceeded with my personal life as I was under the impression that "no news was good news", when really it was just because they lost my specimen. It's just all around a gross feeling and I've always been a HUGE advocate of Planned Parenthood. I'm disappointed in the way they handled this sensitive matter and I hope they aren't so unorganized/lazy with other people's important labs.

I went there for a pregnancy test and when I was in room waiting, one of the nurses came in the room ask a bunch of questions and asked me if I wanted information about abortion and other resources and I told no I’m not interested and she respected my decision so she left the room as I was waiting for my test results. Another nurse came in toke me my result and handed me the same papers I declined before so I told her I already told you I don’t want but she pretty much forced me to take it and watch me as I left the clinic to make sure I took the paper with me. I did say anything to her, throw the paper away before I left the building but it bothers me how they try to push abortion on people like that. I went there for pregnancy test please just give my result and if I don’t like my result I’ll ask for a resource paper myself but don’t force me to do things I don’t want even though I politely told you that I don’t need one.

This location is clean and safe and felt much nicer than others I have been to in the past. I was able to fill out my pre appointment paperwork online and was seen within 5 mins of checking in at the front desk. Staff was friendly and informative. I had my exam/pap and received a new birth control prescription. They constantly asked consent to touch me before doing so, even when taking my blood pressure, and thoroughly explained things beforehand. As someone with anxiety that was appreciated.

i have serve emetophobia and everyone made me feel so safe, comfortable, and welcomed. most healthcare providers don’t take my diagnosis serious, everyone down to the front desk was so supportive. amazing team, that offers amazing care and support!!

The experience I had with Planned Parenthood on Indiana was exceptional; most definitely the most hospitable staff I have had the pleasure of working with in the health care industry in the greater Spokane area. The initial entry experience into the building was a little unnerving, but everyone behind the scenes including the nurses and doctors were very friendly, accommodating, personable and professional. Thank you guys for your service!

Made an appointment to get my wife on birth control here, and traffic ended up being a nightmare so we showed up 5 minutes late. They had already given our time slot up to someone else (so i had just driven 160 miles round trip for nothing). So we made a new appointment about a month later, showed up at 11:30 Am for an 11:45 check in. We didnt see the doctor until 3 PM. If there is any possible way you could get what you need from another establishment, i would reccomend you do that and save yourself the headache cuz thats all your gonna get from there. bulls$%# customer service and aint a lick of shade in the parking lot neither.

All the people that work here are amazing! I moved here a little under a year ago, and I haven’t had a single bad experience here. Everyone is compassionate and kind, so I’m so happy this is my home clinic. The weirdos outside were annoying and tried to harass me, but the clinic took care of it before I left, and the exam I received inside was through and professional. 10/10 would recommend this clinic.

I had a great experiance. The staff was knowledgeable, friendly and understanding. They were quick to help me and do all my testing. The building was also beautiful and very clean.