Absolutely pathetic. I can't even begin to describe the utter incompetence of the emergency staff, doctors and who ever is trying to run this excuse of a private hospital!!!!!!!!!!!!

Good service

I gave birth about a week ago at Life hospital and when I tell you that the maternity ward is warm and welcoming I thoroughly mean it. I had the best experience. I was there for 4 days and I was well taken care of. The nurses respond quickly and always eager to help you and your little one. They prepare the bottle and bath your baby for you whilst you still there. They always ask if you need anything and if you and the baby are okay. I found that really impressive. Maternity ward please keep up the good work that you are doing. ❤️❤️❤️👏🏾👏🏾👏🏾

Poor service. Not happy at all.

horrible service. phone gets stolen. no assistance whatsoever. doctor is seeing a million people at a time. always rushing me. very unhappy.

Staff is friendly but has poor attitude towards emergencies, great doctors but reception staff has poor customer skills.

Will never ever go to this hospital. Nurses don't care about their patients, even when my mom was passing they were no where to be found and they are honestly so rude.

Great staff to take care of you. Good food healing environment. As bonuses i found in the end of 1 side is a pokemon ⛹️ gym so play and get better

Am at Dis hospital now Av came at 8 with an appointment Bt still sitting de, only white ppl going in now only black ppl r sitting at Dr Kumasamba da white lady put only white, and we all payed our money we used our medical aids Dis is not good not good at all am really not happy with Dis hospital it's as good as a public hospital so pissed

I gave birth at the Old stMarys Womens Clinic in 2013, the hospital was old and falling apart although the staff were amazing and friendly at their Maternity ward and Just for that I vouched to return, was clean and comfortable really had a great experience :) ..The NICU though I encountered issues with the nurses there unfortunately :( , one discouraging me visiting my daughter everyday even going as far as telling me I must go out, to have fun and have a drink?? I mean I was breastfeeding for crying out loud! And how does one have fun when you're child is sick??! Another one telling me not to touch my baby because I'm disturbing her?! when all I was doing is sooth her! I later found out that they had a problem with me being there Everyday All Day because they are not Free?? I was stunned and wondered what happens when I'm​ not around..do they sit back and not work and me being there makes them want to do their job??! Was very disturbing to say the least,was glad the day my daughter got discharged. 2016 I welcomed a baby girl :) and because of the experience I had at StMarys I returned.. WOW not only did they move to a nice new hospital,the staff there had changed, the old staff were lazy, talking throughout the night, had attitude, bossy towards the trainees, not helpful to a point my husband had to complain to management, they apologized we accepted​ but damaged was already done won't change the experience! I pittied the trainees shame and I hope they'll stay helpful and friendly. Then I witnessed 1 staff member swamped with so much work when there were other staff members around who could've helped her,, to a point the pediatrician had to shout at her for her disorganization and keeping a child who was supposed to be in the NICU in an incubator in the baby room! to add to that my baby girl and I were discharged and to our arrival at home only to be called to come back because the said nurse discharged my daugher and later was found that she didn't check her jaundice and it was really high :( I spent another 3 days in kids ward, 2 days C-section sleeping on the recliner my feet got​ so swollen my husband told managed and a camp stretcher was brought in,it did help but I was already annoyed by the experience! It doesn't end there.. The 6 weeks clinic visit the nurse at the clinic told me to go back to the hospital because my daughter was discharged without being given the first vaccine!!!!!!!

PATHETIC, if this is the way your staff treat a customer that want's to find out about one of your staff to get her phone number and keep me 5 minutes and 38 seconds Rosland was her name hope she never had to care for me, because by the time she had to see to me I might be dead already,. your staff on the switchboard just as PATHETIC. I do not live there the call was from Klerksdorp, your hospital will DEFINATELY not be recommended to anybody. I've heard from people that live in Springs how the hospital had decline, well I had the experience today.

Thanks to the friendly staff from St Francis and the staff off the kitchen .The food was really nice and everything basically when smooth.A big hi five to Sister Katherine from kitchen doing her best to keep everyone happy.You did good.Thanks for the pancakes.You are the best..

Pathetic service. Unfriendly... Confused... Even doctors use remarks as "not sure"... Very very very timely even when they are not busy... Waiting in reception and then waiting inside... Dirty linens... One doctor actually answered her phone while busy with a patient! What is wrong with you!!!??? Van der Merwe Malan Davie Inc. wake up or close your doors! Pathetic pathetic PATHETIC! One of the worst trauma units I've been to.

Your parking Premises are a disaster. Brought my mom to have her cast replaced on a 3 week Post OP Foot Surgery. So I request to be directed to the disabled parking as well as a Wheel Chair. Upon which I'm informed by the Security guard we can only use the disabled parking if we have disabled sticker. Which means temporary disability is not worthy enough. Had to drop my mom at the door and go look for a parking in timbuktu while there were clearly open disable parkings. ( I would have understood if there weren't) So guess I'll be pushing my mom all the way to the east parking lot and praying she doesn't fall over getting into the car as I'm 100% certain the wheel chair won't fit between two cars. Really Horrible Service!!!

I took my pregnant daughter to this hospital on Friday because she was bleeding. The doctor that attended her only took the blood test and said everything was fine although she was bleeding. She said its normal in the first trimester. She continued to bleed and the following day I took her to another hospital where she was immediately admitted and unfortunately it was miscarriage. The staff in that hospital were surprised that why was she not admitted immediately because it was the risk miscarriage. I'm very disappointed.

Pathetic!! Terrible service in the nursing department from the West Wing to the South Ward 1. Nurses weren't attentive, couldn't even administer a drip correctly. Night staff were loud and gave attitude when called. Understaffed and created general chaos in the wards. Nurses even bad-mouthed the doctors behind their backs in front of patients. Medication not timeously ... night staff lying to day staff saying the patient had refused medication when there wasn't even an enquiry for medication. Would not recommend at all! Doctors are good but unfortunately nursing and management are useless.

My daughter was helped after she fell and hit rocks on her forehead and facial. She had scary scars and what broke my heart was that she got injured a day before her birthday. Parkland was my last hope and thanks God she didn't suffer any skull fracture or facial fracture. Thanks alot to Parkland workers from Admin to Dr.

The worst private hospital. Nurses were rude with no sense of urgency in a critical situation. No proper attention and care was given to my father in law. The nurses were unreliable and careless. Never will this hospital see any of my family again. Worst experience for the patient that was under their “care”. Traumatising and shocking experience. Couldn’t wait to get our family member out of there. (Nurses definitely are not passionate about the people under their care). One would think that all the previous bad reviews would make a difference in this hospital… it doesn’t… nothing has changed. If you love your family don’t send them here. Over and out

This hospital has become more of a public hospital,their service doesn’t meet the standards of the private hospital it was. I gave birth at Life hospital in springs and received the worst service,being in so much pain trying to recover hours after giving birth I had to take care of the baby without no help from the nurses,did nappy changes on my own with no help as a new mom. When I asked the nurses they said I should do nappy change on my own. After a very tiring birth process I didn’tt sleep a wink watching my baby,the nurses still did not help with that. After giving birth,no doctor came to check up on me as per hospital doctors should do I had the worst experience . Wouldn’t recommend it.

i just had to find out information about fees and etc, and they were more polite and helpful (than the other hospital neighboring hospital) i have been there for my daughter and they are actually lovely staff and really pleasant to deal with

Worst service ever!have given this hospital 3 tries and not ONCE have I been satisfied with the service and care!

Staff was friendly, helpfull and assisted where they could. I was quite impressed by how patiently they handled things as well as impressed by how they kept the hospital clean and hygienic. Not only do they think of the patients but the extended family members or friends who waits alongside their loved ones by providing something to drink during the day.

Shuuu the staff in this hospital have no idea how to give clear instructions and direction. No sense of urgency, the emergency unit should be renamed the chill unit. If you are a first time mom, save yourself the frustration and heartache, money and confusion. PLEASE look for a different hospital that has employees that communicate clearly and provide you adequate service and advice. The Security, catering and cleaning staff at Parkland is top notch and friendly. Although there's room for improvement, the maternity ward has good nurses/ sisters.

Having been transferred to Springs Parkland was the worst ever. Even after being notified of my arrival they still took more than an hour to book me in at a room. On arrival at the room it was said that there was no bed available. With all of this up and down after 2.5 hrs I was told that the specialist would only operate the following day, because of all this mis communication between staff. Not having any empathy with anyone when it comes to being helpful. Have to sit and wait while in terrible state of pain. Staff is not supportive at all and take their time because they know that they get paid at end of month and don't worry or care about patients. One day they will get the same treatment

Fana at reception has an attitude of note. Not helpful at all and rude. No empathy whatsoever. So is the senior nurse at South wing. No one willing to help or direct where a patient is.

Great friendly staff members, great service. Truly appreciated.

My mother was admitted into the east wing . They leave the aircon on 18 degree's after I stated she has a lung problem. Her room was full of ants I requested them to clean the room as it is unhygienic it took 3 requests and 3 days before anything was done about it. The staff in the east wing during the night shift had so much attitude . When I was asking for assistance with the aircon and ants to be resolved. I am unhappy with the conditions in the east wing and the night staff attitude. I will never admit my mother here again or refer anyone to this hospital.

I gave birth there. Felt like I was in a 5 star hotel. Totally giving birth there again.

More like public hospital, very pathetic. Went there yesterday evening, arrived at 7:15 by 7:30 still not attended only security guys who was standing there, patients and family outside the casualty. No receptionist or anyone to assist us after 7:30 that's when they gave us the forms to fill. And waited more 15 mins for them to call 1 patient. Patients were sitting outside in a cold, can't patients use the waiting area. I mean we are on evel 1 and less than 20 can sit in the waiting area and social distance. Your service sucks, there are patients who came and left cause there was no progress. I saw about 4 families that left, going to other institutions.

I am giving it 1 star because their high care ward was a bit better other than that the service is soo pathetic more like a public hospital.I can't wait to go home & have a proper rest.

Absolutely shocking. Absolutely shocking. My fiance was told not to eat from the night before and then he has to come in at 11am. He was supposed to go for surgery at about 12. They kept pushing him later and putting people in front of him and he eventually got taken in at 4:20 only to have to wait until 5:40 before they actually started the procedure because another person was pushed in front of him while he was in the operating room. It's absolutely shocking.

It sedans me to say that even the reception was bad they do not greet or look you in the eye. Just R12000 co-payment no hello sir how can i assist nothing. We had gap over and they did not even want to assist. We had to leave. Now our house doctor is assisting us to look for a hospital that will take our medical aid and gap cover. Why do we have hospitals is it just a money machine well yes according to me. Sad but true.

When Discovery listed Life Groenkloof as the only hospital in Pretoria East on their Delta Hospital Network I harboured some scepticism that maybe Groenkloof is just not in the same league than the others in the East. And that turned out to be true today. Life Groenkloof is head and shoulders above the rest. Best doctors. Best equipment. Greatest service. Great infrastructure. Great amenities. Simply in a different league.

Its safe in there minds for me to sit in this hallway while 100 plus people walk by as my wife gets a sonar but not safe for me to sit with here while she has the sonar. Mediclinic let me sit in a chair in the corner of the room so we could both understand what they were finding. And on top of that, someone was an hour late for their appointment so rather then taking the people waiting, they are waiting for the guy that's an hour late. There think and scheduling is backwards.

Staff member at admissions not friendly. Was not greeted. Not keen in helping. Sad !

My stay at Groenkloof was very nice staff en kitchen staff was very friendly

The service is poor. My mom broke her shoulder on Wednesday. Will only get operated on Today. The staff didn't follow protocol, didn't even do a covid test. They thought it was done, no EEG as well. Put the process back two days. She's 80 years old, isn't this an emergency. Her arm and shoulder turned black already. They were quick to take her R405, but not quick to attend to her. I'm shocked at this low level of professionalism.

Dr Ben Jansen van vuuren is the best surgeon I know he has been operating on me more than 1. He just did a laparotomy on the 16th March and it was a success as all my other operations. I highly recommend him The staff at South 1 is the best they took good care of me since I was admitted. They really try to make your stay in hospital as easy as possible and comfortable

Poor My sister was and diagnosed with hyperemesis gravidarum which is vomiting in pregnancy whereas she was not even pregnant but had vomiting and severe abdominal pain. When we asked the nurse to get an appointment with Dr Mjoli who was treating her, she said she would talk to the doctor. The following day my sister got discharged and she is still not feeling well, still vomiting and in pain.

I hope one day I will heal and be able to talk about the trauma and poor service I experienced at this hospital. From the moment I entered to give birth, from the harsh tone, bullying, being reminded that I'm taking too long to give birth, being reminded that they have other patients to attend to, being made to feel as if they are doing me a favor ,no feedback on my baby's progress while she was in ICU etc. My heart hurts when I think about it but I'm just grateful my baby is well.

Thanks to the main receptionist personnel (Brenda and Khomotso) and also the wound clinic personnel (Laurel/ Lauren) they helped me without hesitation. Brenda even went an extra mile to ask for me to be helped without an appointment. They were easy to talk too and made my recovering process easy. Big up to them and many thanks.

They didn't pull my mom out the car, they watched as we struggled to get her out. Ambulance arrived late, at least we were smart enough to get her at the hospital ourselves. The doctor was helpful at least, not the staff, the one nurse was friendly, apart from that. WAKEUP people need help at EMERGENCY ARRIVALS.👏👏👏

Useless!!! Went there with our 2 month old baby with an emergency. Had to wait outside for the lady to take our temperature and sign in as she was not there to help immediately(shw was on launch). Finally went in and then we had to wait for a doctor. The doctor did not even touch him just told us he will phone the other doctor. They kept asking if it was our first child as if we were over reacting. He finally came back and siad we need to come back on Monday to see the other doctor. This place is pathetic.

The emergency department is excellent very friendly, caring and helpful. Vincent at emergency reception is really compationate, helpful, friendly and professional. Just the nurse that did my Son's drip needs to go for more training.

Am currently at the paediatric ward my son was admitted on Thursday afternoon and the staff in the afternoon are amazing but then the evening staff are a complete opposite who completely disregard their duties. One has to beg them to attend to your child and when they do they perform half measured work. At Monday evening they left medication on the table without administering it to my son and I had to play guessing game if I should give it to him or not. Seco dly she didn't properly dispose some half full medication and as my son was walking and playing around he got hold of it creating a major hazard for my son. What I don't also understand is how they put the red bin on the ground in a ward that has kids walking around or playing that poses a great threat. It scared me so much that these people who are suppose to be professionals can be so nNegligent. Am so upset and disappointed that even you raise your concern with the particular nurse they shout at you as if your a baby. Management need to something about this o the service is bad.

Spent the day in the Maternity ward at Springs Parklands on 29/11 and had an exceptional pleasant experience. Every staff member from the reception station, to the lady that cleaned my room, brought my food, every nurse, the guys that pushed my bed to theater and back, everyone in the theater and the anesthesiologist were all very nice, kind and helpful. Everyone was so calm and made me feel at ease the entire day. Thank you to each and every one of you. Keep up the great work. You guys are awesome!

I will never ever forget this hospital, i thought it was the best but shame the experience i had, i gave birth on the 2nd of november last year 2022, my son was admited in nicu, the nurses are very loud they even forget about you. the nurses at nicu worce shm😭the was one nurse nomfundo. very rude n nurse mbatha her heart hhhay shame💔 i was even scared of entering nicu to see my son. public hospitals are way better than parkland hospital.. if they dont make noise laugh whole day and night .. Nurse mbatha n nurse nomfundo from nicu i will never ever forget you guys. you guys treated me soo bad untill the day my son left this world.. soo disapointed at parkland hospital. and dr stephen worst dr shm. she couldnt even update me about my son had to call her just to get update about my son. nurse nomfundo n mbatha i wonder if they do treat all the clients like they treated me? nomfundo used to make fun about my sin illnes. mbatha has a very evil heart.. I will never ever set my foot again at parkland . all you care about is money!

This Hospital ticks all the wrong boxes and it's utterly disquieting it's not what you would expect from a private sector my advice is rather going to the public hospital I'm sure you'll receive better treatment. From being moved around in between the reception desks to just opening a file for my frail wheelchair-bound mom to being kept in a waiting area for God knows how long with no communication whatsoever had to ask for at least some state dose or some IV drip for her while waiting, had asked for the 3rd time before eventually getting assisted. We arrived around 12 noon gets admitted at 5 pm I come back at 20:00 she still hasn't received any food or mere water. I mean this is so inhumane I'm really appalled.

I don’t even want to give this hospital one star! I am a healthcare worker and i have never treated sick patients like this! Had the worst experience there today with my father! No one helped us with a wheel chair! Waited more than 4 hours for admission to the ward! Casualty staff and hospital staff are rude they laugh at us and speak to one and other in other languages not telling us what is going on! They asked us private rates even tho we are on Bonitas! I don’t mind paying when funds are exhausted but don’t over charge me and treat me like i don’t know anything! Also don’t say it’s not an emergency we should go to a GP when my diabetic fathers sugar is 20! Worst place on earth we booked him out and took him to the N17 where admission took less than 30 min and he sae the doctor! Disgusted by Life Parkland! Please teach your staff bedside manners!

How much to go to the doctor of Gynaecologist. Dr khoza

Pathetic service !!! It is now 0h40 in the morning, have been sitting at the emergency room for over 2 hours with my elderly mother of 78 & nobody has attended to her yet.

Theys take good Care of you. Nurses are friendley. They have a very goog anestesiast.

They hire old nurses who should be retired on pension. They take hours 2 do the job. Although the are good nurses who are friendly and environment is healing.

Excellent care. Very clean hospital.

Causes so much damage to my lungs because of using generic stitches. I have ended up with neuro stimulators to stop the pain from botched operation. Had yo have the OK done twice. Third time my doctor took me out and admitted me to another hospital. Years later still have intense pain

Excellent hospital All the staff is so helpfull and friendly doesn't matter time of the day. The best treatment ever , you guys are tops

I am admitted at Pakland Hospital not ashemed to say I was tested Positive for COVID. I just want to let the staff know that they are excellent, im not treated differenly because of my condition. Its people lime you that gives one new perspective and to be positive and feel at home. a Huge thank you to Eastwing Medical Ward B your service is superb. Bothh day and Night shift staff. Thank you for taking such good care of me. Its been Day 12 of my stay at Parkland Hospital and also my last. Ive been discharged after being positive for COVID. I just want to thank each and every person who took such good care of me during my time here, they became my Family i was never treaded differently, they were hood hearted to me. Thank you to the following ladies who took such spesial care of me Vanessa Newman Anna Qinibe Sthembile Brenda Buhle Pruduce Mpumi Nxumalo Maria And all of the night as well as day staff. Greetings Irene Venter GOD bless

They said they open 24 hours. Try to phone now, but they did not answer the phone

(Translated by Google) Extreme bad service from the ER to the maternity ward. Bad is just a nice way to put it. I'd rather drive to Benoni now. (Original) Uiterste slegte diens van die ER tot die maternity ward. Sleg is maar net n mooi manier om dit te stel. Ek ry liewers nou Benoni toe.

(Translated by Google) Patties over. Because. Of their negligence my father-in-law died and we are still waiting for the doctor. (Original) Patties verby. Agv. Van hul nalatigheid is my skoonpa oorlede en wag ons nogsteeds vir die dokter.

Wow I have experienced the best stay in this hospital •The staff are friendly and they alwasys wear a smile on their face •The toilets are very sanitized and very hygiene I swear I didn't want to leave that place...I felt like home

Horrible Nurses are SO rude I’ve been given a broken chair to sleep on . They talk SO loud when our poor babies are just trying to sleep

Everyone is just helpful and friendly. Made my stay awesome. Thank you.😍

I was at Parklands when i was 27 years old, i stayed for almost a week. I was afraid and scared it was my first time in hospital. Every single person was so awesome and amazing, they made my stay there so comfortable. 10 years later Parklands is still so wonderful. Everything revamped and looking good, but the service and excellence is still so perfect. Keep up the great work. Best hospital in Gauteng :)

Smart, exceptional customer service. Friendly and professional staff. A large parking area with 24hour security in an access controlled complex

Theatre is great theatre staff know what they are doing. Doctors very good in what they do. ICU is a bit off and the staff in the wards and casualty not to good

Very clean n convenient

Very clean and professional institution. Very friendly staff and welcoming.

Thanks for closing off the disabled parking. Very sensible. To date nothing has been done to make the entire disabled parking accessible. We had to use a regular parking. Additionally there is ZERO social distancing being practiced in the white tent at the entrance. We all have to cluster inside.

I was admitted to St. Anne's ward from 14-17 July 2020 with COVID-19 pneumonia. I received wonderful timeous care from every staff member who crossed my path. Thank you to each and everyone for your respect and tender loving care. No task was too small or insignificant for the nurses to dress in their personal protective equipment and come to my aid. You are stars and I take my hat off to you for your dedication. Well done!

Pathetic hospital. My son injured his hand on Saturday our appointment was at 9 this morning its now nearly 1o clock and still no answer and he's in severe pain. Beyond ridiculous.

Service and assistance in the hospital is good. Assistance by telephone is pathetic and not helpful at all. To pay parking ticket is a long wait for some reason or another. To get out of the parking is long queues. Food at the Wiesenhof coffee shop is of great quality with friendly service at affordable prices.

Ek was in hospitaal vir Covid en wil die dr en personeel wat my behandel het net bedank vir alles. Elkeen het met omgee opgetree en ek is werklik goed behandel. Baie dankie julle verdien respek vir alles wat jul doen.

I was seen swiftly and the service was incredible. They did everything in a manner that gave me a sense of professionalism and with the kind touch one expects from their mom. I would ask an ambulance to take me here over any other hospital in Pretoria.

Life Groenkloof the worst place you can go to in an emergency. It is filthy (much dirtier than Steve Biko Academic Hospital emergency unit), the staff is slow, the doctor on call didn’t bother to check an elderly fall victim for a concussion. The doctor made inappropriate “jokes” at the elderly patient’s expense. And two weeks after settling all bills in full on the night, another arbitrary “procedure fee” of over R1000 was sent to us.

A pleasant experience during a stressful time, treated with care and kindness by an amazing staff. Thanks to Dr Theron and her team for their service.

This is must neatest hosp i have ever been! There staff are super friendly and helpfull. Everything is super clean and neat. Thanks for looking so nicely after me,when i had my operation guys! 🥰🤗

Daughter needed emergency care and the emergency ward provided exceptionally professional and compassionate care. From the way the drip was done, feedback on bloodwork, to the admin process. The doctor and nurses on duty Sunday morning, 1 Nov were great. Coffee shop staff were friendly and efficient too.

Absolutely useless useless hospital.

(Translated by Google) This is my birthplace (Original) Ini tempat kelahiran saya

How can a hospital function without telephones for 3 days already? I really pray this will be our last visit to this hospital!!!

Doctors are very good, friendly and loving

Taht a moder can not sleep by her kid

Professional and clean. Safe and organized parking, as well.

The Hospital staff is unhelpfull and unfriendly. You struggle for hours to open a file before the staff is willing to assist.

Never ever ever🚫⛔ take a dying/emergency patient to Life Groenkloof☠️🏨, if that's your only option💔 then start organizing the funeral ☠️⛔🚫☠️

Friendly service from nurses and doctors but the hospital is really in a poor state maintenance wise. From the wards, toilets and reception.

The St Mary's ward is so noisy you cannot even sleep with the help of anaesthetics. An absolute circus of laughter,discussions,ordering food etc. Could have spent two days at a bazaar.

Lovely professional staff & Excellent facilities . You’re in good hands .

Excellent hospital!

Very poor service from kitchen. Several customers cancel orders due to long waiting period. To wait more than 40 min for a sandwich is not fun.

Best Best Best doctor, friendly stuff.. I had a good service.

Good

Friendly staff, good doctors m

(Translated by Google) I was told to be hospitalized for recording for six hours. It's 10 o'clock now and I'm still waiting for a bed, an operation scheduled 4 weeks ago. I returned all documents for recording to their geepos 3 days ago. Do they allow a patient to sit for 6 hours until an hour before surgery time? NO WHO.NO LIFE HOSPITAL IN THE FUTURE. Then you pay for a full 24 hours for the bed that you will probably only use 3 hours. Staff definitely not helpful either. - (Original) Ek is gesê om ses uur by die hospitaal te wees vir opname. Dit is is nou 10 uur en ek wag.nog steeds vir n bed, n operasie wat 4 weke terug geskeduleer was. Ek het 3 dae terug al die dokumente vir opname na hulle geepos. Laat hulle n pasiënt in die ontvangs van 6 uur sit tot n uur voor die operasie tyd? Nee wat.GEEN LIFE HOSPITAL IN DIE TOEKOMS NIE. Dan betaal jy vir n volle 24uur vir die bed wat jy heel.waarskynlik net 3 ure gaan gebruik. Personeel ook definitief nie behulpsaam nie. -

Staff in Casualty caring and dedicated. Staff in High Care and S-ICU are very dedicated and caring.

On Monday 17th June 2019 (public holiday) my we took my 80year old father to emergency. We thought he had a stroke and they immediately attended to him. I've never experienced such good, professional and efficient service, from the carguard to security to the very friendly receptionist to the nurses and doctor Davies. Thanks again. We will forever be thankful for all of you.

Such an excellent service that I received here . Didn't even feel like I was in hospital. The staff was friendly and didn't get tired of my endless questions. cleanliness on point too . And satisfying care received from the Doctor .. keep up the good work guys Xxx

Good day... I wanted to bring things to my granmother who is very ill but the security guard refuse to let me in just to drop it off now my gran had to walk out in the cold with her drip and come to the gate she can hardly walk but he will let 3 kids in to sit at the bench and with their mother waiting for the father... Yet they are aloud to wait inside safely while I wait outside behind the gate on the st Mary's wing j understand its covid but just to drop off not. Very nice security

Very confusing setup, if you going to see a doctor, google maps takes you to the hospital entrance which is the wrong one, you basically gotta keep going, turn left then left again to get to the other entrance. But the place looked secure and was neat.

Covid 19 ward Cleanliness NONE Hygiene NONE Competent staff IT IS A JOKE Staff discipline NON EXISTENT Management and supervisors DEFINETELY NONE AROUND Maintenance NONE Complaints Management IF THERE IS A POLICY NO ONE IS IMPLEMENTING IT

My sister was ill treated by harsh words coming from a nurse, I don't know her name yet. The nurse said_"I quote, She was too quick to make a baby and all the nonsense she spoke. She's tall and has an ​afro, works at the maternity . My sister had an operation and it was her first time having a baby. What annoys me is that, it ain't her place to bad mouth people and next time she would get understanding patients.Her behavior messes up the hospital's reputation. And this happened this week. Why treat a person so badly, worse you get paid by her being there at the end of the day.

Such an excellent service I received from Michelle on x-ray department WOW I am touched may God bless the work of her hands and excellent in everything she does. Keep it up. Much love 😘

Ridiculous service, wife admitted 22h00 (21st) induced 00h00 little to no communication thereafter heading to 17h00 (22nd) Gynae we attended for 9months still has not checked up on her. Nxa.

Reception staff interogating you and getting a discovery case worker involved because they geel you should noy be admitted? Disgusting treating sick people this way!! Why does your hospital need dr's seeing as your admin staff know better than a dr!!!! Admitted now and honestly hpong to get the hell out of here soon!!! As if patients ask to be admitted!!! Being in a hospital and feeling unsave and interogated while already feeling ill? Is this what health care has come to?? !

My son is a new patient for Dr. T Ndou since delivery on the 15.01.2022, I would like to share my remarkable experience with Dr. T Ndou which I can clearly state I’ve never experienced in my 35 years of life. My wife & I decided to take our son to Dr Ndou today for his 2 week checkup. Upon Dr assessing the infant, she had some concerns and advised that she would like to run some blood tests which would be ready in the later afternoon. There has been an issue with Lancet whereby they had sent the bloods to a few different hospitals which has caused a delay. Dr Ndou has been so kind enough to keep us updated regularly up until 23:02pm which I’ve personally never seen any medical practioner so committed & passionate about their work. From the time we entered Dr. Ndou’s room, she made us feel so comfortable with her positive energy and gentleness which gave us assurance we had come to the right Dr. For excellent service like this, I thought I would make mention and hope this would assist Dr. Ndou in positively impacting her career or position at Life Healthcare. I’m not sure if there are awards for such however she should be the winner for 2022. Anyway, thank you for your time & it’s great to know that marvellous doctors like Dr. Ndou still exist in this era. Regards, Happy Client

The staff members in the medical wards (west and east wing) are extremely rude and are definitely not friendly at all. They have a don't care attitude. They don't open the door (west wing) when you ring the bell when it's visiting hours you have to phone them to open. If they talk to you they don't even look at you and if you don't know the exact dates when a patient (my father in this case) started using certain medication the nurse who was completing the form (west wing again) was rude and said to my mom (who is 79) well if you don't know just say so" Will definitely not recommend this hospital.

I would just like to say that Doctor Christopher Snowdowne is a specialist surgeon at Springs Parklands hospital. Last week he had removed a tumor the size of a melon from my leg. I would recommend him anytime. I felt comfortable and calm. I cannot thank him enough for saving my leg.

I'm at West Wing ward 18A,one of your nurses is mistreating me,the drip won't flow into my veins and the harder she tries my hand becomes itchy I inform her about the itchiness and her response was so yesterday it was not itchy, but today it's itchy. Please attend to the matter

Cleanliness 95%. Maternity ward treatment from staff 95%. Emergency reception 30% ( they told us to walk to maternity ward, I was in pain. I don't know whether they didn't care or they didn't see anything urgent with the condition I was in. Kitchen dept I recognise Amanda Naidoo. Shes the best. She go all out for patients.

Maternity Ward - Worst experience. 1st time parent to newly born baby. When my wife ask for help and advice then the staff won't help her or give any advice. They tend to "forget" that she is there. The staff forgot about patient on machine that measures contraptions (twice) (they admitted they forgot about her). When inserting the "drip" they made a mistake and my wife's blood poured onto her personal blanket. Honestly very disappointed in the Maternity Ward. Won't recommend them for women about to give birth.

Very bad service I got from this hospital, from the nursing staff that's not friendly and you always have to run after their back when you need assistance with something, to having to wait for 1 doctor the whole day hoping for the best they also don't know what time she's gonna come as if there are no other surgeons in the whole hospital it's alot, you get treated like they are making you a favor and you're not gonna pay I don't recommend to anyone that's about to take their kid to that hospital

Absolutely useless! I am very disappointed in the service i received from the pediatric ward. We had an encounter the a very bombastic arrogant security guard upon visiting hours dur to a misunderstanding and him falsely accusing my older daughter of using force to try gain entry when I asked to see camera footage they did not acknowledge my request. I lost it and the nurse of the pediatric ward came out to calm the situation however the security guard was not reprimanded for his actions. This hospital will never see me again!! I was made to be the bad guy considering I am a paying client. I expect such service from a government hospital not a private hospital!!

My son was in the paediatric ward. From the cleaners, the nurses, the admin personnel everyone made this a good experience under the circumstances. At night they came and asked me a few times if I had enough blankets. Made me coffee when I struggled with my baby. I would recommend this unit any day. Thank you team ❤️

This is the worst service I have ever experienced. Not only did I have to sit with a head injury....bleeding for 2 hours after I paid chage at the receptionist as I do not have medical insurance... and it had to me cash ...they said they do not swipe so i also have to go and withdraw money from an ATM ...woman alone with a head injury at 2 am in the morning.. only to find out that tje reason they wanted cash was that the receptionist could pocket the money from us.. without any slip or prove of payment as they do not provided that according to the receptionist om duty and would later email the invoice to us... that also never happend.... agter i have called multiple this and explained over and over again to the parkland stuff that i need slips. When i finally got an response we released that it amount we paid and the receipts did not make any sense ............one again requesting multiple times parkland sent me a refund form to complete after I was made out to be an liar..... still no feed back from head office..... I have been sending emails and made phone call daily and still no response... The doctors did not ask me of I have any allergies or prior medical condition...what I do actually have and could have head to major Complications. But the doctor also told me my head injury was superficial... at the end of the the my (superficial ) injury ended up getting 12 stitches....How was this superficial? I had been givin no pain medication ..nothing...... I have now been speaking to the supervisor Elsie ..who is also not assisting me .....what should I do?????? I can just say I'll rather sit in pain bleeding from my head at home then ever again set one foot is that place.. the love for helping people are not there at all only love for money that was also over charged and stollen by the receptionist. Were we also hade to pull video.

I have never seen such useless, liars and unprofessional people like this in my life. Those people from case claims are heartless I tell you. I had my twins in Oct last year and since then they told me I owe R37 000 to the hospital. When I call my medical aid they say those people are billing for ICU but the claims are not approved on the ICU that they must use a different system to update the level of care. I've been calling them for the past 2 months now without any progress on their side and I keep asking them to help me because if my medical aid does not receive this claim before end of February 2023 it will be a stale claim and they won't pay for it, they absolutely don't care. When I call they will tell me that they will call me back and they don't call. This Rechard guy and Marlina from claims case are liars. Is like they enjoy seeing you suffer. They stole my peace of mind I can't even enjoy time with my twins because of people who can't do their work. Now I'm debts because of Rechard and Marlin so if want to find yourself in debts go to Parkland Life

Private hospital? Kids cant go in to visit even if the family member is about to pass... waiting area is absolutely shocking, no vending machines, no thought gone into this. Sad.

I don't rate places 5 stars, but the service, professionalism, treatment and care in the Casualty Department last night when we had to rush my mother in was exceptional. The whole way they got things done, literally almost turning the bay into an ICU while waiting for the medical aid to grant authorization for admission to ICU was impeccable. My mom was treated with utmost respect and the sister was friendly but also extremely efficient. And when 4 odd hours later the authorization finally came through, after Discovery declined and they had to push for authorization the move to ICU was done efficiently and the night staff in medical ICU dealing with my mother was just as excellent. I have always recommended Parkland Clinic to people, but this time I was truly amazed at how service is even better. Thank you to staff and doctors. Please keep up the good work and may you each be blessed as you carry out your calling.

My son was injured at school in a rugby game and we had to get him to casualties , the service was great and he was strapped and supported immediately as it was a neck injury! The X-rays and scans was done and the lady DR was great with my son and communicated with us all the time. To Mrs. Muller and her Team job well done ! Thank you!

Pediatric ward is the worst, from the minute we walked in considering how exceptional the Dalview Hospital Pediatric ward is as we stayed there for 2 weeks. Sisters/Nurses don't have a sense of emergency, my baby girl had to do an excision in a couple of hours from the time we walked in but they took forever to organize x-rays and blood tests(if it wasn't for the follow up from the practice patient I doubt they were going to attend to it). I gave birth here and my twins stayed in the NNICU and the stay was wonderful, I am extremely disappointed with the Pediatric ward!!!

This is best hospital I’ve ever been at. Excellent service on everything. I don’t have any words to express how grateful I am for the best service they gave me.

Rather go see the specialist for what you need first the main hospital only cares about one thing MONEY. Had broken my leg last year it cost my R2800.00 to get a bandage. And R900.00 for xrays and nothing else was done. After I spoke to the specialist I got my work done a lot quicker. The general practitioners are a waste of money and time.

Yesterday my toddler had a bad head injury where the back of his head cut open and there was a lot of bleeding. We rushed him off to the Emergency Room, the time was just before 17:00 and when we got there there was a lady who had been waiting about 3hours to be attended, we were then also told it would be another 2 hours wait for X-rays. WHAT, i had to look around and check if we were at the right place. How is this an emergency room at a private hospital with a waiting period of 3 hours before you are attended to. I expect those times at public hospitals. I have to say i was shocked and disappointed. There was no way I was going to wait that long as hs head was also swelling up. We took him to the closest hospital N17 for help. Parkland Springs please improve on this as an EMERGENCY can not be treated like a general visit, 3 hours to attend to someone is too long, hire more nurses and doctors for efficiency and good service.

What a welcoming atmosphere, the sisters in the maternity ward I was home away from home. To Vero, Previous, Melo, Ntsiki and all the helpers in the ward thank you for taking good care whilst in hospital. Truly appreciated. The prayers could be felt in the wards.

Waiting at the emergency reception for more than an hour with my son who is very sick being told we have to wait until they have a bed for him then he can be treated. You can loose loved one while waiting for more than an hour

The service is horrible. Far East-rand(Public hospital) is even better. The nurses just don't care.