2/5 Umar B. 11 months ago on Google • 122 reviews
I
recently
visited
this
Samsung
Service
Center
to
get
my
smartphone
repaired.
While
I
had
a
mixed
experience
overall,
there
were
some
notable
aspects
that
left
me
unsatisfied.
To
start
on
a
positive
note,
the
owner
of
the
service
center
was
friendly,
approachable,
and
seemed
genuinely
concerned
about
resolving
my
issue.
However,
my
interaction
with
the
staff
members
left
much
to
be
desired.
They
appeared
disinterested
and
lacked
the
necessary
knowledge
and
expertise
to
address
my
concerns
adequately.
Their
lackluster
attitude
and
poor
communication
skills
hindered
the
overall
experience.
It
would
be
beneficial
for
the
service
center
to
invest
in
training
their
staff
to
enhance
customer
satisfaction.
One
particularly
disappointing
aspect
was
the
promise
made
by
the
staff
to
provide
me
with
a
bill
via
mail.
Despite
waiting
for
over
a
month,
I
have
not
received
anything.
This
lack
of
follow-through
on
their
commitment
has
caused
inconvenience
and
frustration
on
my
end.
Improved
communication
and
timely
delivery
of
promised
documents
would
greatly
enhance
the
customer
experience.
While
the
Samsung
Service
Center
has
its
positive
aspects,
such
as
the
friendly
and
helpful
owner,
the
lack
of
professionalism
and
poor
communication
skills
of
the
staff
members,
coupled
with
the
failure
to
deliver
the
promised
bill,
overshadowed
the
overall
experience.
I
hope
that
the
service
center
takes
these
feedback
points
into
consideration
to
improve
their
service
quality
and
customer
satisfaction
in
the
future.
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