2/5 Chelsey S. 3 months ago on Google New
Unfortunately,
my
husband
and
I
did
not
have
a
good
experience
here.
We
did
4
medicated
cycles
with
this
clinic.
Communication
is
very
poor.
Office
staff
is
incredibly
unorganized.
It
took
about
a
month
for
me
to
get
the
preauthorization
figured
out
between
the
office
and
CVS
and
the
office
staff
wasn't
very
helpful
in
the
process...
they
actually
didn't
seem
to
know
much
about
the
process.
Dr
Krause
is
very
nice
and
caring...
she
was
at
first
responsive
to
my
messages
when
I
asked
questions
regarding
treatment.
The
nurses
were
very
nice
and
caring.
After
a
couple
of
cycles,
I
was
moved
to
their
APRN
with
no
notice
-
and
didn't
see
Dr.
Krause
anymore
with
no
explanation.
I
thought
this
was
a
little
strange.
The
APRN
would
end
every
appointment
by
telling
me
to
message
or
call
if
I
had
any
questions...
I
asked
questions
in
the
patient
portal
but
didn't
receive
a
response,
multiple
times.
I
called
and
left
messages
with
no
call
returned.
No,
I
wasn't
doing
IUI,
no
I
wasn't
doing
IVF
-
but
I
was
still
doing
medicated
cycles
and
had
important
medical
questions
related
to
my
treatment.
At
my
very
last
appointment
with
the
APRN,
I
discussed
taking
a
break
from
medicated
cycles
for
a
couple
months
and
was
told
it
would
take
me
forever
to
get
pregnant
without
them.
Not
sure
if
she
meant
them
(the
doctors
or
the
meds).
Regardless,
that
wasn't
a
helpful
comment
because
it
stuck
in
my
head
for
quite
a
while.
This
is
just
my
personal
experience
and
how
I
felt
at
Fertility
&
Endocrine
Associates.
I
hope
if
you
choose
this
clinic
things
go
better
for
you.
I
would
not
go
back.
About
4
months
later
my
husband
and
I
had
an
appointment
with
Kentucky
Fertility
Institute
where
we
received
incredible
care
and
communication.
However,
before
we
could
start
fertility
treatment
with
them,
we
conceived
naturally!