1/5 Liza G. 1 year ago on Google
If
you
want
to
ensure
your
reservation
is
honored,
I
recommend
you
take
your
business
elsewhere.
I
booked
a
reservation
at
the
Old
Brick
Inn
for
Labor
Day
about
11
months
in
advance,
knowing
that
prices
would
likely
quickly
rise
in
late
winter
as
individuals
finalize
their
summer
plans.
I
booked
a
room
at
the
Old
Brick
Inn
for
a
rate
I
thought
fair,
especially
given
my
foresight.
A
few
months
later,
I
received
an
email
that
the
Old
Brick
Inn
was
changing
their
pricing
to
increase
by
$100
a
night
as
a
required
fee
that
would
go
towards
meals
at
the
Inn's
restaurant,
which
we
were
not
interested
in
given
our
current
plans
for
that
weekend.
The
options
I
was
given
were
either
to
(1)
accept
the
new
price
or
(2)
cancel,
without
an
option
to
be
grandfathered
in
to
my
confirmed
reservation.
Frankly,
the
experience
was
very
frustrating
and
lacked
empathy
for
my
situation.
The
purpose
of
a
reservation
is
to
lock
in
a
price,
and
I
felt
my
initial
reservation
should
be
honored.
The
owner,
whom
I
spoke
with
directly,
made
no
such
concession
and
in
the
process
belittled
my
concerns
and
said
"it's
just
business"
and
that
"it's
still
cheaper
than
your
other
options,
so
you're
best
off
still
staying
here
with
the
new
price."
While
yes,
I
understand
this
institution
is
a
business,
it
is
also
in
the
hospitality
business,
which
in
theory
should
center
around
customer
service.
I
was
not
spoken
to
as
a
valued
customer,
I
was
spoken
to
as
an
annoyance
and
with
a
condescending
tone.
I
rarely
leave
negative
reviews
but
I
have
never
been
spoken
to
by
a
hospitality
company
(or
any
company
to
which
I
am
giving
my
business)
in
such
a
way.
In
short,
I
will
be
taking
my
business
elsewhere.
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