The worst medical experience in my life. Our small baby had severe inflammation and we waited for 7 hours to get treated in the emergency room! Then the incompetent staff sent us home as it's "nothing serious". However, week later it was so severe that we had to do urgent surgery! No empathy at all - either from doctor staff or from nurses. There was only one nurse which treated us with care, otherwise everything and everyone was so bad you can't imagine this happening in Switzerland, not in hell.

It’s difficult for me to believe that race was not among the triage factor at the emergency room as we were the only Asian that night and we were triaged as the last while my nephew (2.8yr) could not breath well that his oxygen saturation level dropped below 90. I visited the emergency room with my nephew and we waited almost 2 hours until nobody else was in the waiting room. My nephew was not among the most severe kids that arrived at the emergency that night but he has problems to breath. And there were many other kids with mild symptoms came after us but still got the doctor checkup earlier. I saw some of them leaving before we finally got called in, while my nephew had to stay in the inspection room until 9 in the morning because his oxygen saturation level dropped below 90 percent at some point. Also when I asked the nurse if we can get the checkup sooner as my nephew’s breaths stayed loud and tight, the nurse told me that she doesn’t speak English. But she just finished charging a guy his bill in English.

I have no word to thank all the amazing work of the medical staff of the Kinderspital of Zürich. Such a hard work, studies, lifestyle and they save lives of our kids! My 11 months baby Aiden got a very severe meningitis in December. We stayed one month between intensive care and inpatient room. THEY SAVE HIS LIFE! While I was powerless to help my baby survive. Then we spent two month in rehabilitation Zentrum. Despite the severity of sickness of my kid, the staff is super professional, always well-informed and I trust them fully. My life would have been a trauma without their knowledge and dedication to save my baby! I am deeply thankful 💘 There not words to share my gratitude ❤️ My baby is now 17 months and he has fully recovered no neurological damage so far. Life is back to normal and this is the most amazing thing in my life.

^Horrible and ^Racist frontline ^Nurse/receptionist experience. The nurse's name was ^Sandra. We were there on 2/21/2022 from 1:00 am to 5:30am before our daughter was seen. When I asked her why no one is even looking at my daughter after a very long wait, she said we have to speak German to be treated in Switzerland even though she speaks English. In addition, Even many children come later than us, they were treated first. We were the last ones after a long wait when we were even decided to leave the hospital. When we asked why, they said because other kids fit into more emergencies . Im not Doctor but as I have seen most of the children were similar cases. We have never had such a bad experience in Switzerland.and this is the first time that we are confronted with racism in Switzerland. and we felt like a broken healthcare system. which we have not seen in any other hospital in Switzerland.Such bad behave does not represent any Swiss healthcare system.

Been there with my kid for surgery. All went well, from the initial visits till the post-surgery activities. They postponed the surgery one time because of the large number of patients but is clearly written in the letter that this hospital needs to cope with critical cases!

The worst place for kids. The worst medical experiences in emergencies with my daughters in my entire life were here, and more were the tortures with their exams and they gave me NO solution after so much hours of waiting being emergencies. I had to go somewhere else private for better care and solution.

Such incompetent and careless doctors at the emergency, I have no words to describe my disappointment! They left a 22-month old child suffer with fever above 40.5 for 2 weeks, refusing to prescribe treatment, sending us back home with paracetamol and saying "you have to wait" when the results clearly showed she's got a bacterial infection which needs treatment with antibiotics. We went through so much frustration fighting for help and begging the doctors to do something, it was devastating to know there is nobody to rely on when your child is so severely ill. Never again going back to Kinderspital and I don't recommend anyone relies on any doctors there since a child's life means nothing to them!

This hospital is exceptional in every aspect and should be held as exemplary to all hospitals around the world. I am an American from NYC and my 6 month old came down with a fever of 103.9f while I was in Zurich touring, which prompted me to rush her to the hospital. The entire process was seamless. From the moment we walked in with our child everyone from the receptionist to the doctors were attentive. We were anxious not knowing what to expect but those fears quickly vanished when we were met by the highly professional staff at the front desk. They warned us it was full and wait would be longer then usual. We were in the waiting area of the ER for about 10 minute before being taken in and the entire time everyone was apologetic about the wait. The entire process took about 2 hours. The visit with test and all about 300 francs in the US without insurance an emergency room visit could run into the thousands. A special thank you to Dr. Munser for everything she did for us. Sincerely, Dr. Pablo Muriel, PhD

My experience with them was not great and was overcharged eight months later with a second invoice. But they canceled it after reaching out to them pointing out the mistake. My conclusion is that they are well prepared professionally, but invaded by a lot of patients, many with minor issues. If the problem is not major, it would be better to go first to a smaller and less crowded regional hospital. Also the prices could be a little smaller.

A shame, they check in and put my daughter in a separate hallway where you can't hear the hell calling. Next I am attended by a nurse with rude attitudes. Then I'm put in the corridors more than 1:30 waiting to be seen by a doctor. And I keep waiting, waiting, waiting, waiting.........................

After my daughter was born and started to form a lump on her head. After an MRI at Kinderspital, the doctor was convinced that the lump would not go away on its own. We decided to wait until after the holidays before any operation as she was only 6 months old. Over the course of the next couple of months the lump seemed to get smaller. We went back to the Kinderspital to discuss this with the doctor. He agreed that the lump seemed to be getting smaller, but suggested that perhaps it was going deeper and we still needed to decide if we wanted to operate. I had to suggest conducting an ultrasound to confirm his comment, which showed that it was not going deeper. His final comment was that we still needed to decide if we wanted to operate.?! Needless to say we did not operate, and within 6 more months the bump almost entirely disappeared on its own.

Horrible front nurse / reception experience. The two times we came we were out last in que waited 3-4 hrs before our daughter get seen. They kept putting new patients in front of her. When we asked why is that they said because other kids fit into more emergency cases. I am not a doctor but I can clearly see that other kids that went in al have minor injuries they can walk talk play run around. While our daughter hip is cut open with bleeding that continues on. The first time she had really had head fall injury. I am not sure how these two cases are being de-prioritized? Horrible won’t ever return here ever again.

Can't say anything about the hospital but the notfall part of it was not a good experience for my family, too long waiting (during which the baby was constantly crying) and no guidance in the end.

We came in the emergency for an emergency stool check for our 6 months daughter. (Pretty simple and regular check for babies) We arrived and checked-in at 13:00 at the emergency. The doctor saw our daughter at 16:00 o’clock. Still at 18:00 we are just waiting in the room without any information. We contacted twice the nurses and asked for the doctor or for a status update for how long will we be waiting and nothing… 5 hours and counting and no information from anyone… I wouldn’t mention the international triage / prioritisation system because it’s obvious that it’s not working! 1. Read your reviews in google (either you are understaffed, or the triage system is wrong or management doesn’t care!) 2. You are called emergency for a reason! 6hrs for an emergency treatment it’s not emergency 3. Babies and especially below 6 months are more critical than every other patient. Additionally, babies cannot withstand staying and waiting for 6 hours until someone remembers to check them 4.Most important of all! There is no information at all about the waiting time, how long will be waiting just simply no status update! We are just left waiting without information which is unacceptable and disrespect of our time!

(Translated by Google) I wanted information because my son fell off the sofa. For the consultation phone call you pay 3.50 .- / minute (on hold 8 cents) ???? You don't have to wonder why everyone runs to the hospital immediately if you make a counseling center so expensive. Instead of making them cheaper and clarifying so many questions and uncertainties to the parents. This would save us all unnecessary visits to the doctor and costs. (Original) Ich wollte eine Auskunft da mein Sohn vom Sofa gestürzt ist. Für das Beratungstelefonat zahlt man 3.50.-/Minute(in der Warteschleife 8 Rappen)???? Man muss sich nicht wundern wieso alle sofort in den Spital rennen wen man ein Beratungsstelle so teuer macht. Anstelle diese günstiger zu gestallten und schon so viele Fragen und Unsicherheiten den Eltern zu klären. Unnötige Arztbesuche und Kosten würde uns so allen erspart bleiben.

My son was having brain cancer and make all the treatment in Basel Kinder Spital 6 years ago. My son is there from Sunday 24 of October 2021 with fever, vomiting sensation , cold symptoms and they say Sunday that they will make an MRI today morning, Monday at 9am , they postponed the MRI to 5 o'clock today , then they postponed again to 7 or 8 pm they don't know sure when , was programed to have full anesthesia because he is 9 years old and he cannot stay still in a moving thing 30min , they canceled the anesthesia because they say that Doctor in charge with anesthesia will be not available because was there during the day , my son didn't eat nothing the whole day and they are waiting without even know when the MRI will take place . Is my first experience with Zürich Kinder Spital and the last , from now on I will go for everything in Kinder Spital Basel. Everything inside is very old , no toilets in the room, it's an very unpleasant surprises know how Kinder Spital treat their patients and what we received in Zürich Kinder Spital, think twice before going there. P.S.- after this review they call us from the hospital and they apologize ,they change the system for the children like my son and from now on the children like my son they have priority for MRI 👏👏👏

Both the emergency department and hospital stay for our daughter has been first class. All the nursing staff are extremely nice, friendly and caring for our daughter. The Hospital is extremely relaxed with a calm atmosphere making it the perfect place to make a recovery.

(Translated by Google) I was there last year with an abscess in my cheek, and it was really a relatively pleasant atmosphere, good food, great staff and I met someone who is very close to me today heute. Hahaha, and the trip with the laughing gas was a different one. Nor can one complain about the marvelous view one had from the window. What I didn't like was the syringes, the infusion and the nightly blood draw ... was kind of creepy. But it was really crazy to spend a week in a hospital where you could experience so much! Are really very nice memories👏 (Original) Ich war letztes Jahr mit einem Abszess in meiner Wange dort,und es war echt eine relativ angenehme Atmosphäre vorhanden,gutes Essen,tolles Personal und ich habe einen Menschen kennengelernt,der mir heute sehr nahe steht❤️. Hahaha,und der Trip mit dem Lachgas war aber anders krass😂. Man kann auch nicht über die herrliche Aussicht klagen,die man vom Fenster aus hatte. Was ich aber nicht so toll fand,wahren die Spritzen,die Infusion und die nächtliche Blutabnahme....war irgendwie creepy. Aber das war wohl echt krass eine Woche lang in einem Spital zu verbringen,bei den man so viel erleben konnte! Sind echt sehr schöne Erinnerungen👏

(Translated by Google) Somehow I have the feeling that everyone is so fixated on the coronavirus that one is no longer aware that other diseases can also be the cause. Was with my 20 month old son in the KiSpi on a very quiet evening, he had a temperature of 40 degrees and vomited for 3 days. In my opinion, he was only treated superficially and almost only to rule out the corona virus. So neither blood test nor urine test. When the fever did not go down the next day, I went to the children's performance in the evening, where a blood test was done with the result that my son had a bacterial urinary infection. I really find a very poor performance ... (Original) Irgendwie habe ich das Gefühl, dass alle so auf das Coronavirus fixiert sind, dass man sich gar nicht mehr bewusst ist das auch andere Krankheiten die Ursache sein können. War mit meinem 20 Monate alten Sohn an einem sehr ruhigen Abend im KiSpi, er hatte 40 Grad Fieber und erbrechen- seit 3 Tagen. Behandelt wurde er meiner Meinug nach nur Oberflächlich und quasi nur um den Coronavirus auszuschliessen. Also weder Bluttest noch Urintest. Als am nächsten Tag dann das Fieber nicht sinkte ging ich am Abend in die Kinderpermanance wo dann auch ein Bluttest gemacht wurde mit dem Ergebnis, dass mein Sohn eine Bakterielle Harninfektion. Finde ich wirklich eine sehr schwache Leistung....

We went to the ER with my 2 year old daughter 3 times before the doctors admitted her, once admitted she was placed in isolation without proper bathing facilities, she had contracted Norro virus and needed IV fluid via a drip because she could not keep anything inside we stayed for around 4 days, the cleaning staff were hesitant to clean our room and left used crockery and cutlery. I washed our used dishware and had to empty the laundry bag as the nursing staff did not do it. I washed my daughter in a small hand bowl as they could not provide a baby bath, we also saw around three doctors in the ward and three before admission including my daughters pediatrician who advised us to go to the ER. They could also not provide any cramping medicine and left my daughter in severe pain from stomach cramps, we also had to ask for anti vomit medicine everyday as they did not give it to prevent further dehydration.

I’ve been coming to this hospital for 10 years almost now but recently I’ve noticed a shift. The ER doctors don’t seem very competent especially since I had to take my son to another doctor after having been to the ER in order to get a proper diagnosis. I guess this is what the medical world has come to these days. Also my son’s specialist is currently harassing us and it is borderline creepy. Needless to say I will need to find another hospital for my son as I don’t trust what this specialist might do to my child.

No waiting time at emergency and radiology, excellent staff with nurses and doctors, all very friendly and effective. Child treated like a prince. Better not possible. Tks a lot

Meine Tochter ist nun bereits das 2. Mal hier stationär, für Antibiotikagabe IV. Bereits bei der Notfallaufnahme wurden wir professionell empfangen. Obwohl der ganze Notfall voll Patienten war, nahmen sich Pflegepersonal und Ärzte viel Zeit um uns das Prozedere und mögliche Komplikationen zu schildern. Die erforderlichen Untersuchungen wurden schnellst möglich eingeleitet und noch am selben Tag Notoperiert. Oberärztin Fr Dr Bielicki hat uns ausführlich über Risiken und erwünschte Wirkung aufgeklärt. Auf der Abteilung waren alle Pflegenden Ärzte, Hilfs und Reinigungspersonen immer sehr zuvorkommend, freundlich, hilfsbereit und nahmen sich stets viel Zeit für die Patienten. Auch als Mami fühlte ich mich gut informiert. Danke allen für die gute Pflege und Ihr Engagement.

(Translated by Google) Basically an important and good facility. The upper floors are probably also occupied with themselves. Statements such as: international standards, triage etc. are completely wrong. Unfortunately my daughter has managed to land four times in an emergency, not life-threatening. Waiting and accompanying times of five hours at best, eight hours at worst. Could it be that there is a fundamental miscalculation in the disposition? (at the expense of operational staff). In addition, tests were sometimes carried out in these cases, which have nothing to do with the actual health problem. (my wife works in medicine myself) Need for action !! (Original) Grundsätzlich eine wichtige und gute Einrichtung. Vermutlich sind auch da die oberen Etagen mit sich selbst beschäftigt. Aussagen wie: internationale normen, Triage etc. sind komplett daneben. Leider hat es meine Tochter schon vier mal geschafft im Notfall zu landen, nicht Lebesbedrohlich. Warte-, bzw. Begleitzeiten von, im besten Fall fünf, im schlechtesten Fall acht Stunden. Könnte es allenfalls sein dass da eine grundpsätzliche Fehlkalkulation in der Disposition besteht? (auf Kosten der operativen Mitarbeiter). Nebenbei wurden in diesen Fällen teilweise Tests ausgeführt welche nicht mit dem eigentlichen gesundheitlichen Problem zu tun haben. (meine Frau ist selbst in der Medizin tätig) Handlungsbedarf!!

I asked the nurse in English and she told me that she cannot speak English. But she was speaking English to the person in front of me when he was paying the bill.

My son was there twice by the time he was 3 months old. Both times we received nothing but the best treatment!

(Translated by Google) My son has muscular dystrophy Duchenne and because of this illness he is in the children's hospital several times. Since I am unfortunately prevented from visiting my son by my ex-wife, I am dependent on information from the children's hospital. Unfortunately, this was again made quite difficult for me and I unfortunately had to call in my lawyer. The children's hospital does its job really well but sad that as a caring father you first have to have a lawyer write you a letter to get information. For information, we have joint custody (Original) Mein Sohn hat Muskeldystrphie Duchenne und wegen dieser Erkrankung ist er mehrmals im Kinderspital. Da ich leider gehindert werde von Seite meiner Exfrau meinen Sohn zu Besuchen bin ich angewiesen auf Infos des Kinderspitals. Leider wurde mir dies abermals ziemlich schwierig gemacht und ich musste leider meinen Anwalt einschalten. Das Kinderspital macht ja seine Arbeit wirklich gut aber traurig das man als sich Sorgender Vater zuerst ein schreiben von einem Anwalt aufsetzen lassen muss um an Infos zu komme.Zur Information , wir haben das gemeinsame Sorgerecht

(Translated by Google) Before 👌 (Original) Prima 👌

Die Profis wenn es um die Gesundheit von Kindern geht. Allerdings der falsche Ort, um wegen einer Bagatelle (Grippe etc.) mit einem Kind dort hinzugehen. Wie auch bei Erwachsenen, sollte man zuerst einen Hausarzt oder eine Hausärztin aufsuchen bevor man ins Spital geht. Wenn man da dann aber einen Termin wegen einer Sache hat, die nicht mehr vom Hausarzt gelöst werden kann, befindenden sich die Kinder in besten Händen.

(Translated by Google) Masks are useless? Even if you really want it! (Original) Masken nützen nichts? Auch wenn ihr es unbedingt wollt!

(Translated by Google) It really is the Best hospital I have ever known, for 45 days with my little Elina I saw incredible professionalism. Doctors, nurses, all staff are characterized by incomparable kindness and competence. BIG THANKS FOR SAVING THE LIFE OF MY PRINCESS ♥ ️. (Original) C'est vraiment le Meilleur hôpital que je connaisse, pendant 45 jours avec ma petite Elina j'ai vu un professionnalisme incroyable. Les médecins, les infirmières, tous les personnels se caractérisent d'une gentillesse et d'une compétance incomparables. GRAND MERCI D'AVOIR SAUVER LA VIE DE MA PRINCESSE ♥️.

Wir werden dem Kinderspital Zürich nie genug danken können. Wir sind von Herzen dankbar, dass es eine solche herausragende Institution in Zürich gibt. Die Herzoperation unserer neugeborenen Tochter war erfolgreich. Die Pflegenden der Intensivstation und der Neonatologie kümmerten sich professionell und voller Liebe um all die Kinder, welche in ihrer Obhut stehen. Wenn die Eltern nicht da sein können, nehmen sie die Kinder in den Arm, soviel sie können. Die Interaktion mit allen Ärzten, Chirurgen, Pflegenden und Support-Funktionen waren immer freundlich, empathisch und professionell. Man merkt, dass alle im Team arbeiten und sich gegenseitig wertschätzen. Es war eine schwierige und lange Zeit im Spital für uns als Eltern, aber das beruhigende Gefühl, unsere Tochter in solch guten Händen zu wissen, hat diese Erfahrung um ein Vielfaches leichter gemacht. Wir sind überglücklich und dankbar, unsere Tochter nun bei uns zu Hause zu haben und bedanken uns von Herzen bei allen im Kinderspital. Danke, dass es euch gibt!

Super Klinik mit sehr guten Ärzten und genauso warmherziges Personal. Unsere Neugeborene Tochter wurde sofort ernsthaft betreut und alles Mögliche ist gemacht , um zu überprüfen wieso sie aufgefiebert wurde. Ich bedanke mich beim Notfal Personal und Abteilnug C für Säuglinge.

(Translated by Google) Professional team, thank you (Original) Professional team , Danke

(Translated by Google) Everyone gives their best. The children are in good hands. Competent and warm care around the clock. Good surgeons. We are grateful and very satisfied. (Original) Alle geben ihr Bestes.Die Kinder sind gut aufgehoben.Kompetente und herzliche Betreuung rund um die Uhr.Gute Chirurgen.Wir sind dankbar und sehr zufrieden.

one minus star because Frau LANDOLT was very rude and disrespectful. I was waiting in the emergency room and my baby was sleeping and there were only mainly teenagers in the waiting room. She wanted to put a child film on the small TV and I asked her kindly that if she could leave it as my baby was sleeping and had to go through a tough morning due to an accident, plus, I felt others in the room would not mind it anyways (it being anyways a child film). She looked at me with a lot of disrespect and disregarded my concern and said “I am still going to put it on, if you don’t like it, you can go sit far away (pointing to the hallway)” whilst adding - sarcastic comment: “is it always so quiet in your home?”. The main complaint here is her extremely rude commentary and overall arrogant behavior which made my time in the notfall centre very uncomfortable. I would not recommend this hospital if it weren’t for the good and quick service from the Assistenzarzt Herr Rüegg. He was very professional.

(Translated by Google) Friendly, professional (Original) Freundlich, professionell

Unsere Tochter wurde nach einem (weiteren) komplizierten Fieberkrampf eingeliefert. Als Halbprivat-Versichert mussten wir 3 Nächte in einem 4er Zimmer ausharren und in der ganzen Zeit gab es keine richtige Untersuchung (ausser das übliche Hals, Ohren, Fieber) bzw. ärztliche Beratung und nach 3 Tagen wurden wir darüber informiert, dass nun doch kein EEG gemacht werden würde und sie auch nicht wüssten, ob in den nächsten Tag eines gemacht werden könne da sie keine Kapazitäten hätten - dies obwohl nach einem weiteren so komplizierten Fieberkrampf eines nötig wäre. Wir dürften jetzt nach Hause. Sache für das Kispi erledigt. Wenn es möglich wäre würde ich keinen einzigen Stern vergeben.

(Translated by Google) Before surgery, your child will explain in detail and affectionately what is going on in the operating room. Of course, the results of the operation are also very satisfactory! (Original) 수술전에 아이가 수술실에서 어떤일이 일어나는지에 대해 자세하고 다정하게 설명해줍니다. 물론 수술결과도 대만족!

(Translated by Google) I am warning you! If you do something to my daughter that we do not give consent, you will be prosecuted. We will hold the responsible doctor accountable for serious bodily harm. Julia is a healthy, intelligent and resilient child! We do not provide any personal information and no consent for medical treatment or assessment. Medical interventions without therapeutic purpose and without consent violate highly personal rights and violate the human rights convention. It is enough that the child's father was examined on the heart as a precautionary measure after a suspected diagnosis and died of the consequences of a complication in the Liestal Cantonal Hospital! (Original) Ich warne Sie! Wenn Sie meiner Tochter etwas antun, wozu wir keine Einwilligung geben, wird strafrechtlich verfolgt. Den verantwortlichen Arzt werden wir wegen schwerer Körperverletzung zur Rechenschaft ziehen. Julia ist ein gesundes, intelligentes und resilientes Kind! Von uns gibt es keine persönliche Angaben und keine Einwilligung für eine medizinische Behandlung bzw. Begutachtung. Medizinische Eingriffe ohne therapeutischen Zweck und ohne Einwilligung verletzen die höchstpersönlichen Rechte und verstossen gegen die Menschenrechtskonvention. Es reicht, dass der Kindsvater nach einer Verdachtsdiagnose vorsorglich am Herzen untersucht wurde und an den Folgen einer Komplikation im Kantonsspital Liestal verstorben ist!

(Translated by Google) A super good hospital! (Original) Ein super gutes Spital!

Today I had to wait 50 min with my kid, who has a huge rush all over his body and was crying. I went to ask about the waiting time just to hear that I have to continue waiting, because they have have more urgent cases, with kids dying!... Ok, first is not my problem, its yours, otherwise I would have been a doctor. Second, its not my fault that you give such a bad service (yes, its a service because if I have to pay, im your client) and you dont care to have more personel to take care of all of us in a better way. And 3rd, that is not the way to answer to a father with a son in pain, he was hearing the conversation and was scared. So, please provide a better service. Avoid going there at all cost!!!!

(Translated by Google) I am enthusiastic about how kind and caring the doctors and the specialist staff really looked after my son. I thank you for that. (Original) Bin begeistert wie lieb und fürsorglich die Ärzte und aber auch das Fachpersonal sich gerecht um mein Sohn gekümmert hat. Dafür bedanke ich mich ❤️ lich.

Art

We had a very good experience and all staff were incredibly helpful even though we did not speak any German. Thanks for going the extra mile and making sure our baby was treated properly.

My boy was in good hands

Wir waren gestern bei MRI.(Um 09:00 Uhr) Beim MRI ist die Armvene meines Sohnes geplatzt und die Behandlung war unprofessionell. Währende Untersuchung die Arzt oder Ärztin hat das nicht gesehen ( alles läuft auf Bildschirm !!!) Sie riefen mich an, als der Prozess abgeschlossen war. Dame, die vor der Tür stand (Anmeldung): „Ich muss reingehen und meinen Sohn holen.“ Sie sagte, warte und ich habe 10 Minuten gewartet. Während ich wartete, telefonierte die Dame lachend und erzählte von ihrem Urlaub, und als ich es noch einmal sagte, sprach sie höflich. Sie hat mir "Halt Mund" gesagt. Damals kam der Anästhesist und brachte mich hinein.

Wir sind glückliche Eltern von 2 Kindern. Mittlerweile waren wir für beide insgesamt sicherlich 5/6 mal auf dem Notfall. Zuletzt am Mittwoch 01.06.2023. Man ist gestresst weil es den Liebsten nicht gut geht. Man zeigt vielleicht nicht die aller Beste Laune. Aber es ist so. Wir wurden jedesmal mit so einer Freundlichkeit und Geduld behandelt. Ich und meine Familie danken ihnen allen sehr herzlichst. Ich hoffe das wir nie wieder auf den Notfall müssen, aber falls doch wissen wir das wir super tolle Menschen dort treffen werden.

Notfallstation wahren alle super schnell und sehr sehr professionell 🙏danke. Aufwachraum wahren auch sehr nett und hilfsbereit 🙏 ( Stockwerk B ) Bett Station wahren auch alle sehr professionell und hilfsbereit 🙏 ( Stockwerk F ) Kurz gesagt ganze Team Kispi sind super Leute und sehr professionell hilfsbereit 🙏 vielen dank für alles seit super Team 🙏🌹❤️

Professional hospital with empathetic service

(Translated by Google) Good work (Original) Gute Arbeit

(Translated by Google) We have been regularly cared for in the children's hospital for 6 years and are particularly grateful to the cardio team that our child is there. Unfortunately, I have noticed that in these 6 years the team in the reception is still unfriendly and very arrogant. No talk of empathy! It must be insanely difficult to read the number and press the labels. There is a foreign couple employed who have not yet learned to say "Grüezi" in these 6 years! The same thing with the dark-skinned lady who almost threw us out of the small reception cell years ago! The situation is not much better with the staff in the cafeteria (very bad German). As far as I am concerned, this staff did not deserve to look after our children and us parents in whatever way. It should be added that as parents we ourselves have a reason to migrate and both work in the healthcare sector. There are probably enough unemployed people at the RAV who would respect such a job more. Thank you (Original) Wir werden seit 6 Jahren regelmässig im Kinderspital betreut und sind insbesondere am Kardioteam dankbar, dass unser Kind da ist. Leider stelle ich fest, dass in diesen 6 Jahren das Team in der Aufnahme nach wie vor-unfreundlich und sehr arrogant ist. Von Empathie keine Rede! Es muss wahnsinnig schwierig sein, die Nummer abzulesen und die Etiketten zu drücken. Da ist ein ausländisches Ehepaar angestellt, welches in diesen 6 Jahren es noch nicht gelernt hat, "Grüezi" zu sagen!!!Dasselbe mit der dunkelhäutigen Dame, welche uns vor Jahren beinahe aus der kleinen Aufnahmezelle rausgeschmissen hat!Nicht viel besser ist die Situation mit dem Personal in der Cafeteria(sehr schlechtes Deutsch). Von mir aus dieses Personal hat nicht verdient unsere Kinder und uns Eltern zu betreuen egal in welcher Hinsicht. Anzufügen ist, dass wir selber als Eltern einen Migrationsgrund haben und beide im Gesundheitswesen tätig sind. Es gibt wohl genügend Arbeitslose beim RAV die so eine Anstellung mehr respektieren würden. Danke

(Translated by Google) Friendly staff and helpful! (Original) Freundliches Personal und hilfsbereit !

(Translated by Google) The negative reviews come ....... from wrm probably. (Original) Die negativ Bewertungen stammen ja.......von wrm wohl.

(Translated by Google) We are there day and night for a week and experience Chispi up close. Committed people work here with a heart. It is a place where patient people give 100% commitment to the suffering of children. Thank you! (Original) Wir sind nun eine Woche Tag und Nacht da und erleben das Chispi hautnah. Hier arbeiten engagierte Menschen mit Herz. Es ist ein Ort, wo geduldige Menschen für die Leiden der Kinder 100% Einsatz geben. Danke!

(Translated by Google) We came here with our son. Ohm fonf ea not good. He received great treatment, and a lot of clarifications were made. The staff is very competent and friendly. We hope we never have to go to a children's hospital again! (Original) Wir kamen mit unserem Sohn hierhin. Ohm fonf ea nicht gut. Er erhielt eine super Behandlung, es wurden viele Abklärungen gemacht. Das Personal ist sehr kompetent und freundlich. Wir hoffen zwar wir müssen nie wieder auf ein Kinderspital!

(Translated by Google) The new spiral stairs in Kispi (Original) Die neuen Wendeltreppen im Kispi

(Translated by Google) Very satisfied! Very child-friendly and suitable for children. Staff was very, very friendly and helpful 👌👌👍👍 Dr. Schiestl is the best doctor! Ever ❤️ his team was also very nice and helpful, just great !! We were looked after very well! Stock E Plastic Surgery 1A World Class ❤️👏👏👏👏💝💝💝🌸🌸🌸😊😊 (Original) Sehr zufrieden! Sehr Kinderfreundlich und Kindergerecht. Personal war sehr sehr freundlich und hilfsbereit 👌👌👍👍 Dr. Schiestl ist the best Arzt! Ever ❤️sein Team auch sehr nett und hilfsbereit einfach nur Top !! Wir wurden sehr gut aufgehoben! Stock E Plastische Chirurgie 1A Weltklasse ❤️👏👏👏👏💝💝💝🌸🌸🌸😊😊

(Translated by Google) Super cardio team, 1A care, world class surgery. (Original) Super Kardioteam, Betreuung 1A, chirurgie weltklasse.

(Translated by Google) Our daughter had a heart operation. We were very well prepared for the operation. From the IPS, cardiology to the neo department, we always felt we were in good hands. The meetings with the doctors, psychologists and the rest of the care team were all very competent! THANK YOU!!! (Original) Unsere Tochter wurde am Herzen operiert. Wir wurden sehr gut auf die OP vorbereitet. Von der IPS, Kardiologie bis Neo-Abteilung, wir fühlten uns immer gut aufgehoben. Auch die Besprechungen mit den Ärzten, Psychologen und das restliche Betreuungs-Team, alle waren sehr kompetent! DANKE!!!

(Translated by Google) You have to wait extremely long, even though you are in an emergency, imagine having a sick child with up to 3 hours of waiting time. But the staff were nice, that's something, they kept apologizing for the wrong organization (Original) Sie müssen extrem lang warten ,obwohl Im Notfall sind ,stellen Sie sich vor mit einen krankenenkind mit bis zu 3 Stunden Wartezeit hat. Aber die Mitarbeitern sind nett gewesen dass ist mal etwas,sie haben sich ständig entschuldigt für der falschen Organisation

(Translated by Google) Specific care unit for spina Bifida and spinal neurostimulation, excellent professionals, serve adults. International access requirements are very restrictive. (Original) Unidad específica de atención a la espina Bífida y neuroestimulacion medular, excelentes profesionales, atienden adultos. Los requisitos de acceso internacional son muy restrictivos.

(Translated by Google) I had an operation in the kispi everyone was very nice to me whether nurses or doctors everything was very professional I felt very comfortable I would have an operation there again at any time (Original) habe mich im kispi operieren lassen alle waren sehr nett zu mir ob pfleger oder ärzte alles war sehr professionel habe mich sehr wohl gefühlt würde mich jederzeit wieder dort operieren lassen

(Translated by Google) Very long waiting times and the parents are not dealt with at all. (Original) Sehr lange Wartezeiten und auf die Eltern wird überhaupt nicht eingegangen.

👍🙂

(Translated by Google) I was with my 2 year old son in the Kispi emergency room because he was hit by the bike. We were received in a friendly and professional manner. He was allowed to choose a toy right away and we hardly had to wait. He was well prepared for sewing on the head. Thanks to a local anesthetic using gel instead of sting and television, he did not need any further measures to sew it. Everything perfect. Really great considering how demanding it is to work with injured children and worse, their parents. Perhaps the "grumblers" should think about whether it is always necessary to go to the emergency room or whether the pediatrician might be enough. Then the waiting times are reduced and the staff is not so annoyed ... (Original) Ich war mit meinem 2 jährigen Sohn in der Kispi Notaufnahme, weil er vom Velo angefahren wurde. Wir wurden freundlich u professionell empfangen. Er durfte sich gleich ein Spielzeug aussuchen u wir mussten kaum warten. Er wurde super auf das Nähen am Kopf vorbereitet. Dank einer lokalen Betäubung mittels Gel, statt Stich, und Fernsehen benötigte er keine weiteren Massnahmen um ihn nähen zu können. Alles top. Wirklich Klasse wenn man bedenkt, wie anspruchsvoll die Arbeit mit verletzten Kindern u noch schlimmer, deren Eltern ist. Vielleicht sollten sich die "Nörgler" mal überlegen ob es immer notwendig ist, die Notaufnahme aufzusuchen oder ob der Kinderarzt vielleicht auch reicht. Dann reduzieren sich die Wartezeiten u das Personal ist auch nicht so genervt...

(Translated by Google) The doctor is great (Original) 医生很赞

(Translated by Google) Not recommended 😡 (Original) Nicht zu empfehlen 😡

(Translated by Google) Many thanks to Dr. Christian Luckert for the competent and friendly treatment / advice! (Original) Vielen Dank an Dr. Christian Luckert für die kompetente und freundliche Behandlung/Beratung!

(Translated by Google) We have been there a few times because of our daughter and each time we have had a very warm welcome. The doctors are very different, some more sensitive, others less. It's no different from other hospitals. Therefore 5 stars for the service. (Original) Wir waren schon einige Male wegen unserer Tochter vor Ort und hatten jedes Mal einen sehr herzlichen Empfang. Die Ärzte sind ganz unterschiedlich, die einen mehr Einfühlsam, andere weniger. Das ist ja nicht anders als bei anderen Spitälern. Deshalb 5 Sterne für den Service.

(Translated by Google) If you are referred by your family doctor, you won't hear anything for weeks and only when you ask, they'll take care of the rejection. (Original) Wird man vom Hausarzt überwiesen, hört man wochenlang nichts und erst, wenn man nachfragt kümmern sie sich um die absage.

We have came with a 12 month daughter to the emergency with already diagnosed pneumonia, and with ready to apply antibiotics, previously given in permanence. Took 4h to look at the images and 7h to give the antibiotic to a child with 39,5 temp and saturation going down to 85. Staff would come only on request and clearly not prepared. It’s not that somebody was unprofessional it felt like they would need minimum twice the size of the staff to be able to deliver care with decent quality. Very sad picture… Fix it now before it will be too late for somebody.