Warning to any Scottish tourists. The hotel does not take Scottish money. We were very rudely told by bar manager when I tried paying cash for lunch that they couldn’t take it. The Post office apparently does not accept Legal ScottIsh tender. Yep the same Post Office that serves the entire UK. She was so rude. I told her that was rubbish but she ignored me and left the poor young girl serving us to deal with me. I told them next time they come to Edinburgh how would they feel if their money was not accepted. It was unbelievable. Never go back. Really ignorant behaviour for a hotel.

Great hotel in a beautiful setting. Excellent service from friendly staff. Good selection of beers and choice on the menu. Outdoor spaces are great and definitely worth a visit.

Wonderful lunch for 16 of us celebrating a birthday on Sunday. Well done to the staff. Coffee needs a bit of work for perfectionists!.....

Good location for a Sunday Lunch. The beef was tender. The roast potatoes were too hard to eat, but the other vegetables were good. The atmosphere was good. The service could improve.

Ordered drinks that never came,walked away from our table to ask about food which was apparently still being served. Didn't get either so walked out and went to the knot Inn. Fantastic meal.

Fantastic place to stay or visit for food and drink. Ten of us visited here this week and loved it. The staff were very friendly and helpful. The food was amazing and a great selection of drinks available. We would definitely recommend this place to anyone.

We had lunch in a pod. The food was pretty good and service was ok. Lovely area to visit and the pub is conveniently located for the lake. Worth a visit if you're in the area.

seriously lovely place, had dinner last night lovely chicken burger although could've had smaller burger options, service was really amazing staff really friendly. rooms were nice we got one of the little "stone cottages" the layout was a bit weird but beds were very very comfy. breakfast next morning a good amount of options had the eggs benedict was very delicious and pumpkin spice latte quite nice. overall would love to come back thanks for a comfy night

Fantastic place, I stopped off for lunch. Food lovely, location brilliant. Had a bit of a bike accident on the way here and was looked after by the staff. I have high standards, and this team delivered them 🙂

Popped in for a drink after a walk around the lake. Hadn't been in for a while- love the new pods outside and the carvery looked delicious ( had had a picnic so didn't partake this time). Sat outside in the garden area in the shade. Lovely and relaxing. Staff on the bar were really friendly and helpful. Great customer service.

Beautiful location, hotel building and grounds. Really let down by service and some room issues for us. The main building and grounds are really nice. The nearby lake (and mini train) are both great. Nice place for a beer. Service we found lacking, despite some very polite junior staff. As we were staying there I called ahead to book in for dinner. I introduced myself and was told "Are you selling something? Because I'm really busy!". It set the trend for our stay - what a welcome! We paid £30 for a dinner pod. When we arrived at our booking time it hadnt been prepared and we were asked to wait. None of the lighting, wifi speaker or fan worked - £30 for a warm silent glass room. The food was fine to be fair and wait staff nice. Our room (cottage) could have been fine. It was old/musty but with a nice view. We tried to open the windows as it was very warm. About 9pm after the kids were in bed someone (staff we think) decided to spend 5 minutes revving a vespa outside our room and woke our kids. No problem, we shut the windows and got the fan out - but the fan didnt work. After a warm night I got up to discover there was no hot water. We cant comment on breakfast. It didnt open till 8. After a poor sleep, no shower and hungry kids we decided at 7 that our stay was over.

If you want to hang around the front desk like you don't exist and have to stumble through people on the way then this is the place for you! There is nothing worse than finding an absolute gem of a place only to find its "run" like an absolute shambles - how can people get it so wrong with such an idylic place like this? The character of this place is unique, the gardens amazing, the food is ace although you have to waaaaait, but worth it so no complaints there. The lack of any sort of greeting or appropriate direction when checking in, as well as a scruffy check in area was disappointing. Fair play to the lady at the bar who checked us in eventually when other more appropriately trained staff seemed to want to pull pints instead. Maybe the money is made on a £6 pint and not a £129 a night room? We stayed in cottage 2 so if you have the opportunity to stay here I'd suggest you request an upper floor room as you'll be woken by very creaky and loud floorboards above otherwise. Shower is naff. I really wanted to like this place, I should have really liked this place but it just fell short on the most simple of things, which i personally can't stand and I've stayed in loads of hotels across the country. And if the owner comes on here spouting off about telling you directly when there, why should I when you have shown no such approach - I hope you take heed but I won't hold my breath.

Right from the moment you arrive the staff are warm and helpful. We came for Saturday lunch, prior to a walk round the lake. The food was great, service was excellent. We had babies with us, and I have to comment that the baby change in the men's loos were the cleanest I've found in a pub ever. The meals are a good size, we had a kids lunch as well, which was slightly more expensive than I thought it would be, at £7.50, I think it would have been better value at say £6.00. needless to say the little ones devoured it.

I haven't stayed over, as it's fairly local. I do, however, get breakfast after my runs around the lake. Some of the best eggs benedict i have had. The Sunday carvery is also great for those who go for this. The settings at the lake is stunning.

Beautiful location, average food but service was abysmal. The young staff were too busy providing their friends with cocktails for a bottomless brunch, ignoring all other customers. Had to get up and ask for desserts and drinks and then took 20 mins to pay.

We came as a family, we only stayed 1 night as we came from Scotland so needed to be closer to Alton Towers. I'm glad it was just 1 night. The room was spacious, bit old fashioned but it was OK. Mold needs sorted in bathroom, shower door needs fixed so it doesn't keep closing on you when your in the bath (with a baby). And the bunk bed my daughter was on creaked all through the night. It was awful. We never arrived at the Hotel till after 7pm so we didn't spend much time there, we went to get a light bite for our supper but there was no option for light foods which was really displeasing. I ordered a starter instead. My husband is a vegetarian so he only had the option for soup which he was happy with but they came back after 10mins and said they only had chicken left so he ended up with just chips. One of my daughters had what looked like the frozen pizza baguettes put in the microwave, it was hard and crispy and lastly my poek belly on a red wine jus was more like deep fried fridge raiders on a bed of mayonnaise. They didn't even come back to us to ask how our food was, they didn't bring our water or offer any more drinks even though there was at least 3 staff and hardly any customers. It was not a good nor welcoming experience and for £165 and then £40ish on terrible food, it's a shame when your money is completely wasted but at least we were only 1 night. I quite like my breakfast, so did my daughter. She had pancakes, I had eggs florentine. My husband asked for avocado on toast. The avocado had a sour like taste as if it wasn't fresh and the toast was all dry, no butter or anything. He couldn't eat it. I wouldn't recommend unfortunately, too many issues and we were only there for a short time. Imagine being there for longer.

I visit the hotel regularly for lunch while visiting the reservoir and miniature steam railway with my son. The service is always great and I highly recommend their burgers. I have never stayed at the hotel, however I have family who have and they all enjoyed their stay.

Beautiful setting - friendly, welcoming staff. Dogs allowed so good for walkies then a drink! Outside pods overlooking the lake - afternoon tea etc. They host a lot of weddings so worth considering...... Try it - you'll go back

So we're a family of five... Its nearly impossible finding a hotel that will accommodate us all but this place had zero issues. Nice room, tea and coffee ready which was ace and a nice selection of biscuits! It's very quiet even with the bar downstairs and it was busy. Short walk down to the lake with great views from the dam. Look out for the sculptures... Look up! The Food. Well done, very well done. The breakfast was the best we've had anywhere. Pancakes were great. Portions large. Everything was cooked well and not dripping in greese, nice mushrooms, meats were well cooked and certainly not cheap and lovely table service. Excellent hotel and break. Bravo.

We visited the Hotel for Sunday Lunch last week. When a table became available we were taken through to the carvery room at the back of the hotel. The room was extremely busy, with people sitting at tables and a long queue of people waiting to be served at the carvery service area. What was so striking and alarming was the fact that they were so many people in the room, either sitting or standing, and the only ventilation was a single air conditioning unit mounted on one wall. The air con unit on the opposite wall was turned off. With the carvery station being situated in the room, the room was really warm and humid and yet the ventilation was almost non-existent. The large windows on the side and at the rear of the room were not windows that could be opened either. Considering we are still in the midst of a seriously infectious disease where government advice recommends having good, adequate ventilation for indoor venues, to effectively reduce the possibility of the disease being spread, it was almost horrifying to find ourselves in a room full of people in such a petri dish environment. And yes people are quite right to say that we could have exercised our personal choice and choose to leave. But we were really hungry and the Rudyard Hotel was the only establishment near by. There was a fire door at the back of the room. My wife immediately sort out one of the staff to ask if the fire door could be opened for ventilation purposes. All credit to the the waitress she immediately went to find her manager to ask if the fire doors could be opened. After a short delay the manger turned up and said she would open one door but only provided the couple on the adjacent table were happy for her to do so! The other couple commented that they were more than happy for this to be done and expressed their own concern at how warm and stuffy the room was. Had they objected to the door being opened I'm sure the manager would have left it closed and we would have definitely got up and left . The manger at least then did open one door. The food subsequently arrived, we ate and we left. But feeling so uncomfortable about the whole experience that we agreed never to repeat it while Covid is still with us. How is it possible for such an establishment, having been through several recent lockdowns these past 18 months, to ignore and show such careless disregard for its duty and responsibility towards the people on its premises by exposing them to conditions that increase the potential of serious transmission of this disease. Especially now that cases and deaths are increasing. For them to demonstrate such a lack of concern about their customers wellbeing should demonstrate to those who care to read this that they would probably be safer eating elsewhere.

Stayed here on the 23rd August for a wedding at another venue there was a problem with my booking due to the wedding being cancelled because of Covid. But Jim and James were very helpful and sorted everything out for us. Staff were great very welcoming and showed us to our room we loved the calm relaxed atmosphere no rush the next day and the breakfast was beautiful. Only regret is not booking another night and having a walk around so we will definitely be back

Nice place, staff polite and helpful although missed one meal off the order. To be fair they rectified things quite quickly. Food was average I'm afraid.

Fantastic location, the hotel was clean, our family room was spacious fitting all 5 of us. Breakfast was included in our stay and they had a great selection that kept us all happy and it was all delicious. The staff were friendly and attentive. We will be back

Lovely place to stay next to Rudyard Lake. Friendly and very helpful staff.

I made a mistake with the dates on my booking through Expedia (who were really unhelpful), I spoke to Kim who was more than happy to assist me and resolved my issue. Lovely staff! Can't wait to come and visit now

Convenient parking for Rudyard Lake, the start of nice leisure walks. Reasonable parking charge, which is deducted from restaurant bill. Lunchtime food was good.

We stay in cottage 2 for 1 night as we spent 2 days in Alton towers. Lovely drive to hotel. Staff extremely friendly and helpful. Cottage clean, tidy and perfect for a family. Breakfast the next day was wonderful. Thank you all for making a few days away special. Will definitely recommend to friends and family

Lovely place to visit and stay overnight. Delicious food and good range of ales and beers. Highly recommended.

Deeply disappointed: I booked an overnight stay on behalf of my elderly & infirm mother, who wished to treat my sister to a Christmas night away at Rudyard Hotel, with her on Boxing Day. As there are no lifts at the hotel and mum uses a wheelchair, we had been lucky to book a ground floor cottage room. On arrival the cottage was cold and damp and the heating was not working: it would seem this hadn’t been checked prior to arrival. When queried my sister was advised that it couldn’t be fixed and that a refund could be offered as an alternative. For someone who is largely home bound this was the one night of the year away from home, which my mum had been very much looking forward to. It is disappointing that the hotel takes little time and attention to ensure accommodation is fit for purpose.

We had a fantastic evening in the new dining pods. Service was fantastic and the steak night was great value. The locally sourced award winning T-Bone steak was perfectly cooked and excellent value. Plenty of room for 6 of us and a really enjoyable evening in a different environment.

Lovely hotel right next to rudyard Lake. Cracking Sunday lunch with a good selection of meat and veg and a very friendly server. You get loads of meat and help yourself to potato's and veg etc . In the summer, sit outside as there's plenty of space, and they have introduced some cosy pods, too. Coffee shop and ice creams are also available just at the side of the hotel. There is plenty of space to park at a small charge, which is reimbursed if you spend £5 in the pub, which basically makes the parking free. Nice atmosphere and in a nice area. Staff are always welcoming and friendly, and service is quick at the bar. Keep up the good work

Had a really nice relaxing stay here with my friends. Nice clean cottage. Delicious meal at lunchtime, then a bonus of free full English breakfast which we hadn't realised we were getting. Would definitely recommend for a short stay😁

Very impressed with Hotel Rudgard. It’s a while since my last visit and I’m very impressed with the changes. Hospitality was good and the service very friendly. Good menu and good food shall be back. As always with HR there is always a lovely walk down to the lake to help the digestion.

Warm welcome from friendly and helpful staff who continued to excel throughout our stay. Family suite was amazing accommodation with plenty of room and great facilities. Breakfast was delicious and plentiful. Highly recommended!

We didn't stay in the hotel but had a large event in their ballroom. There were around 30 of us and we all ordered food and drink. The service was impeccable, our host was very attentive and made sure we were all sorted. The food was fantastic; some of us ordered from the menu, some had the carvery and there were children's meals too. Everyone was happy with their food and the portions were generous. I look forward to eating here again.