2/5 Andrea R. 8 months ago on Google
We
were
very
excited
for
our
stay
at
Farm
Sanctuary
but
unfortunately
the
service
did
not
meet
our
expectations.
I
normally
do
not
leave
negative
reviews
but
for
the
cost
and
attention
from
the
team
I
feel
like
it’s
only
fair
to
share
our
experience.
Upon
arrival
it
was
unclear
which
entrance
to
use,
we
called
the
number
on
the
email
and
they
told
us
to
drive
around
the
corner
with
unclear
directions
and
then
hung
up,
we
went
to
the
second
gate
and
waited
for
awhile
and
one
of
the
groundsmen
had
to
help
us
because
no
one
from
reception
appeared
to
open
the
gate.
Once
someone
came
to
help
us
they
gave
us
the
keys
to
our
room
and
provided
minimal
instructions
for
our
stay,
which
we
thought
we
would
be
able
to
get
more
information
once
we
returned
from
the
wine
tram.
The
one
positive
thing
was
that
they
allowed
us
to
drop
off
our
luggage
early.
Once
we
returned
we
had
no
information
on
what
the
wifi
code
was,
loadshedding,
and
it
was
raining
and
the
room
was
leaking
and
freezing
cold.
We
walked
around
the
grounds,
went
to
the
reception,
and
called
all
of
the
numbers
that
were
provided
to
get
the
info
we
required
but
no
one
was
around
to
help
and
our
calls
were
left
unanswered.
We
found
a
random
number
on
Facebook
which
I
assume
was
the
owner
who
we
spoke
to,
we
had
to
provide
her
with
the
numbers
we
had
been
trying
to
contact
and
only
then
did
a
team
member
contact
us
via
WhatsApp
message.
When
they
contacted
us
we
asked
for
more
wood
as
there
was
loadshedding
and
we
could
not
turn
on
the
small
heater,
and
there
was
not
enough
left
in
the
room
to
maintain
the
fire.
Our
request
went
unanswered
and
we
were
directed
to
use
the
small
heater
which
would
apparently
heat
up
the
entire
room
but
it
barely
emitted
any
heat
and
they
did
not
account
for
loadshedding.
There
was
also
unexpected
loadshedding
in
the
morning
and
they
generously
offered
us
an
additional
2
hours
to
enjoy
a
warm
bath
and
tea
once
the
power
was
back
but
we
would
have
had
to
sit
in
a
cold
room
without
a
heater
and
no
wood
for
a
fire
so
we
left
early.
We
do
not
blame
the
site
for
not
having
power,
but
would
have
been
grateful
if
we
could
have
been
provided
with
more
wood
to
use
the
fireplace
amenity
provided
to
stay
warm.
The
grounds
appeared
to
be
a
ghost
town,
the
barn
was
closed
on
a
Saturday,
there
was
no
where
on
site
to
have
the
wine
and
food
they
offer
(or
at
least
it
was
not
explained
or
offered).
The
room
was
nicely
decorated
but
appears
more
run
down
than
as
shown
in
the
photos,
as
there
were
leaks
in
the
room
with
the
rain.
Additionally
the
road
to
the
room
was
not
well
maintained
and
it
looked
like
we
could
potentially
get
stuck,
the
remote
to
open
the
gate
never
worked.
Really
wanted
this
to
be
a
unique
experience.
Hope
this
helps
improve
other
guests
experiences
in
the
future.
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