3/5 Shaun 1 year ago on Google
My
weekend
accommodation
booked
with
Brenaissance
already
got
off
to
a
rough
start
when
last
minute
I
got
contacted
on
WhatsApp
to
ask
when
I
would
be
checking
in
since
that
starts
at
14:00
and
their
reception
is
closing
at
16:30.
This
was
really
a
bit
cheeky
as
there
is
no
mention
of
this
anywhere
and
no
alternative
option
was
offered
other
than
they
could
wait
until
17:00
so
we
had
to
scramble
to
get
there
earlier
than
planned
which
made
for
a
very
rushed
experience.
Upon
arrival
we
were
further
informed
the
gates
are
closed
at
23:00
and
there
isn’t
any
alternative
means
of
entry
after
the
fact.
Something
not
advised
beforehand
anywhere.
All
was
good
and
well
with
what
seemed
a
very
well
sorted
and
kitted
self-catering
Orchard
unit
but
it
soon
started
falling
apart
as
there
seems
to
be
a
complete
lack
of
attention
to
detail
and
what
appears
to
be
a
lot
of
extreme
cost
cutting
as
if
the
place
it
going
out
of
business.
Firstly
there
were
no
fire-lighters
or
starter
wood
chips
to
make
use
of
the
corner
fireplace,
one
of
the
nicer
features
for
choosing
the
venue.
An
abundance
of
wood,but
no
way
to
actually
make
use
of
it.
It
soon
also
became
apparent
nobody
actually
checked
this
unit’s
kitchen
as
there
were
exactly
3
butter
knives,
1
regular
wine
glass,
1
mug,
2
espresso
cups
with
4
champagne
glasses.
No
forks,
no
spoons,
no
teaspoons
even.
Ironically
there
were
baking
cup
measure
on
the
counter
as
if
baking
a
bread
was
an
option.
Small
things
sure,
but
the
problem
is
with
nobody
on
site
after
17:30
there
was
no
way
to
resolve
this
which
made
for
a
poor
experience
overall.
Further
to
this
there
was
exactly
one
toilet
roll
in
the
bathroom
and
the
tiniest
unmarked
bottles
in
the
shower
which
could
have
been
anything
from
shampoo
to
conditioner
or
moisturiser
who
knows.
I
don’t
ordinarily
even
need
these
things
but
in
the
rush
to
make
it
for
the
check-in
I
had
forgotten
my
own.
The
free
WiFi
listed
as
a
feature
was
pretty
much
not
available
at
this
unit
and
even
when
walking
down
to
the
pool
house
the
next
day
it
is
so
speed
limited
it
pretty
much
doesn’t
work.
The
lady
at
the
restaurant
was
all
too
happy
to
agree
that
WiFi
is
actually
quite
useless
across
the
farm…so
it
seems
they
are
perfectly
aware
of
listing
a
feature
that
doesn’t
actually
work.
Air
conditioning
worked
as
advertised
and
was
welcome
in
the
extreme
cold
weather,
but
I
do
worry
with
the
complete
lack
of
ventilation
and
water
literally
running
down
the
walls
how
they
keep
the
damp
away.
Breakfast
at
the
restaurant
was
pretty
good,
but
very
limited
to
a
hot
or
cold
option
in
single
dish
set
menu
fashion.
While
the
food
was
excellent
it
was
quite
sparse
and
again
felt
like
a
cost
cutting
measure.
After
noting
the
lack
of
fire-lighters,
cutlery
and
glasses
at
reception
and
requesting
an
extra
roll
of
toilet
paper
it
things
were
mostly
resolved
but
I
got
the
tiniest
piece
of
firelighter
you
can
imagine
and
exactly
one
toilet
roll
that
didn’t
make
it
through
to
the
next
morning.
Things
improved
overall
from
there
on
out
until
I
got
to
this
morning
and
there
was
no
hot
water
and
therefore
no
shower
before
starting
the
day.
I
was
quite
over
it
by
then…not
that
there
was
anyone
at
reception
to
complain
to.
It
seems
a
bit
like
a
wolf
in
sheep’s
clothing
venue
overall
which
looks
good
on
the
outside
but
is
lacking
an
attention
to
detail
that
doesn’t
match
the
price
being
asked
of
the
experience.
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