Had an appointment today at 9:30 a.m. When I was there I was informed that I had been spoken to by voicemail and that my appointment had been postponed for two months because the doctor was ill. Unfortunately the practice didn't have my current number. Nevertheless, I am not a patient at the NPZ for fun, but because I need help. Nobody tried to offer me an alternative or give me another address where I could get help. I didn't get any help here. This was an incredibly disappointing experience. Especially if you are struggling with depression and are hoping to finally get help. And another friendly suggestion from me to the practice staff: Please ask for the patient's current number when you communicate with them. Especially when people are feeling bad, the first thing they think about is whether the practice has their new number.

I've been trying to get an appointment for weeks, but haven't received any response. On the phone (regardless of the time) I wait on hold until they suddenly hang up after about 15 minutes. There was no response to several completed contact forms and email inquiries remained unanswered. I've been trying to make contact in all three ways for weeks, but in vain. It seems to me as if this practice doesn't even exist. Even if the practice is on vacation, I can't find any information about it on the website and the announcement on the phone doesn't say anything about it, so I don't assume that's the problem. Unfortunately, this is very disappointing and seems dubious to me.

Seit einigen Jahren Patient, aber nie zufrieden. Bei jedem Termin andere(r) Arzt/Ärztin, telefonisch nie erreichbar, Mails werden Wochen später beantwortet wenn sie irrelevant geworden sind. Dank Arztwechsel muss ich alle paar Jahre ein EKG etc machen nur um die selben Medis zu kriegen die ich seit 20 Jahren kriege… Alles dauert langsam, ist schlecht organisiert bzw niemand erreichbar oder mal langfristig da. Das Management scheint einfach heillos überfordert so ein Zentrum zu leiten, anders kann ich mir das nicht erklären. Als ich diese Kritik persönlich angebracht habe, wurde ich darauf hingewiesen Termine nicht wahrgenommen zu haben. Aber das nach 4 Monaten Wartezeit ein Jobwechsel und eine wichtige Einarbeitung genau auf den Termin fielen lies sich für mich nicht vermeiden. Ansonsten habe ich Termine durchaus wahrgenommen; dieser „Gegenangriff“ war irgendwie sehr direkt und man ist leider absolut gar nicht auf meine Kritik eingegangen. So fühlt man sich einfach nicht ernst genommen. Sehr schade! Bisher waren zum Glück alle behandelnden Ärzt:innen sehr freundlich und kompetent. Wenn ich mal zu einem Termin da war, wurde mir bestens geholfen. Diese kompetenten Menschen scheinen aber auch alle nach Kurzem wieder zu gehen. Mich persönlich wundert es nicht..

In the contacts before the first appointment, I was given the strong impression that it was only about getting my money instead of offering quality, so I canceled the first appointment and didn't try to clarify the diagnosis there. Before I put myself on the waiting list at the NPZ to clarify a diagnosis, I asked by email whether they would also do the diagnostics if I only wanted the diagnostics paid for by the health insurance company. I wasn't answered this question, I was just told that I was on the waiting list. When I was called months later for the first appointment, I was told that the health insurance company would only pay for the first appointment and that I would then have to pay over 180 euros myself for the subsequent appointments. I find that quite stressful! Why didn't I get an answer straight away after my first inquiry that the NPZ doesn't accept pure diagnostics that the health insurance company doesn't pay for? In addition, this package includes services that I would have to pay for myself, including examinations that definitely say nothing about the illness being examined (EKG, EEG, blood count - it would be too nice if mental illnesses were so easy to diagnose). Yes, I need the diagnosis to be clarified. But the combination of the two described seems so dubious to me, so frightening, that I forego the diagnostic clarification there because I don't trust the quality of the work In response to your answer: I think you didn't understand me. Yes, it is your right to request additional services. But: there are people who - for whatever reason - don't want that. So if you only do the diagnostics with co-payment, then it would have been fair to say that when I asked directly 7 months ago. Then I would never have been on your waiting list. And: when we agreed on the first appointment, I said again that I only wanted health insurance diagnostics: the option you mentioned - only health insurance diagnostics - was simply denied to me. And if the diagnostics are so extensive, which they may be, why can't I just book individual things - like more conversations? Why do I have to pay for things that have zero significance for the diagnosis? Your answer, which ignores the criticism, unfortunately confirms my opinion of you.

This practice has recently taken over several checkout locations. Unfortunately, our own staff capacities do not seem to be designed for this at all, appointments are far in the future, telephone contact is very difficult and emails almost always remain unanswered.

Das NPZ ist aus meiner Sicht im Norden die einzige wirklich vernünftige Anlaufstelle für Menschen die einen ADHS oder Autismus -Verdacht bei sich haben. Aufgrund dessen sind sie leider permanent überfüllt und oft schwer zu erreichen. Das ist aber nicht die Schuld dieser Einrichtung, sondern die Schuld eines Systems was konsequent Menschen ignoriert, die mit Einschränkungen kämpfen müssen, die einfach nicht im Durchschnitt vorkommen undd außerdem einer Wirtschaftung unserer Krankensysteme, die veraltet und nach Profit gerichtet ist. Ich bin froh dass es das NPZ gibt, meine Diagnose hat mir Lebensqualität geschenkt und mir die Hilfe gegeben die ich seit 24 Jahren so dringend benötigt hätte.

Great Doctors and super friendly staff - especially Dr Bachmann (speaks perfect English). I had a nerve problem that I thought I would never be able to recover, but with her support and recommendation, I am now fully recovered. I would highly recommend Dr Bachmann and this clinic.

I was on hold for 45 minutes at position number 2.... Simply not reachable by phone.

I have been meeting friendly employees for 10 years and feel well supported professionally.

Excellent doctors and overall a very good practice where you are treated with respect and on an equal footing. Miss Dr. Even when he is busy, Peters always takes his time, listens, advises and treats very competently and takes the patient seriously. The medical assistants are also warm, friendly and competent across the board.

The only doctor who has biographical connections to the patient. That's why I have to wait - but I have to say, the best doctor I know. And I don't think there is that much of it. Thanks

Very good and friendly treatment and advice. I can recommend it to everyone without hesitation