The room was lovely, clean and spacious and the front desk staff were really great. Breakfast was a shambles: led to believe the all you can eat breakfast would be a help yourself situation but it's not, you order. Except the staff sit you down and then never come back to take your order, you have to track someone down and once your order is taken you're in for a long wait. When we queried our food progress, 30 minutes in, the staff told us 'he'd make it now'... what had been happening in the meantime??? Wish I'd known that before hand, would have gone down earlier, had a wedding to get ready for!

Enjoyed a 2 day break whilst staying at the Premier Inn Stevenage North. Staff friendly, room pleasant with the usual good nights sleep in the comfortable bed. Dinner & breakfast were as good as we expected with plenty of choice. Parking right outside. This was our 2nd visit in the past month staying here. Would definitely recommend.

The rooms were good and a comfy bed but the breakfast was terrible we booked breakfast for 9:30 after we were seated we had to order within 40 seconds before we had even looked at the menu. After ordering that quickly can you please explain why it took 40 minutes for my food to come out and when it did come out it was luke warm at best! I will not be having the breakfast again Disgusting

Great Premier Inn. Easy to find, just off the A1(M). Plenty of rooms and adequate parking. Welcoming staff were excellent, and my sympathies to the breakfast staff who had to deal with a very man, in our presence. The only negative would be the breakfast area as it isn't massive and when busy would be 'snug'.

Ideal location for my needs, right price. Room clean, tidy, good bed, hot shower. Plenty of car parking. Sadly down side, check in desk un staffed. When staff member eventually arrived sadly not a very pleasant individual. Definitely was at front of queue when bad attitude was handed out, and they took a double portion.

Pleasantly surprised how good it was. Really good value. Rooms nice and clean. Everything you need in them. All the staff were great. From receptionist to waiting staff at breakfast. Nothing to much trouble. Would stay again without a doubt.

I stayed here for a work event being held in Stevenage 8th December. The rooms were clean, the service was fantastic. We were helped out by a young lady called Claudia who was amazing. Breakfast was good. Couldnt fault anything.

Quiet spot for a good night's sleep but only a couple of mins away from the entertainment park for food, cinema etc. Plenty of parking with easy level access and lift. Spacious, clean room with air con. Lovely, helpful staff. Would stay again if visiting Stevenage

We stayed 3 nights for a festival. Pre payed for breakfast. First morning there was no chef so no cooked breakfast. Second morning there was an hour waiting for cooked breakfast because they were overwhelmed with people although we were asked to book the breakfast timeslot in advance so they must knew how many people they were expecting. Third morning there were no poached eggs for breakfast. I could easily go in and make one lol it's so easy. We were wondering with my partner what issue with breakfast would encounter every morning! The staff was polite and doing their best. They need to short out their issues it was the worst Premier inn I have ever stayed.

Went there for the food festival and we had our trailer with us, the gentleman on reception was very helpful regarding where to park the trailer, he even asked the manager to come downstairs to confirm where is the best place. The manager was so nice and welcoming as well. We had breakfast included the staff at restaurant very polite too. In general everything was great, the room, the customer service of all the staff, but the manager at that day was absolutely amazing, he took the time to help us even with his very busy day. Definitely will go back.

Good place to stay! Rooms are clean & tidy, food from the restaurant was pretty decent also. Can't complain 😌

Let me start by saying the reception and staff are fantastic Well 2 nights here while training First night to be told there is a reduced menu, to which I can cope and work with . Breakfast the following morning booked a table for 630 as this is the earliest, to be sat there 30 mins to be told the kitchen wasn't ready?? Ordered bacon, sausage an poached egg, 10 mins later to ask if I could change to scrambled as poached egg was off the menu?? Went to work to return back this evening at 17.30 to book a table for 6.00 to be told the restaurant was closed this evening! If they would had said something in the morning before leaving I would have stopped on my way back for the evening. Come on Premier Inn what has happened to you !! You used to be so good, but you have seemed to have gone down hill unfortunately.

Rooms are as always clean and comfortable. There was no dinner chef available and no one had told us this till we arrived, even though we paid for meal deals and reserved a table for 7.30pm. The main reception team were amazing, could not fault them, friendly and helpful. The breakfast team however, firstly the waitress got all the orders wrong,right down to putting sausage on a vegetarian plate, but all the breakfast came out wrong. The downstairs toilets were disgusting and when we told the breakfast staff her reply was "we are doing the best we can, it's not our fault" There was no milk or teabags out, we had to ask for these to be refilled. In short I think it's safe to say the hotel itself is as good as any other premier Inn but the onsight restaurant let's the team down dramatically.....

No chef available for lunch or evening meals the entire weekend. Reception staff having to cover the bar as well as doing their own duties resulting in very poor bar service. Cooked Breakfast was very poor.

So automatic system generates invoice with about 80% missing information, I have been trying to reach anyone over the phone for several days, different time, no chance. Seriously? If You had email officially written somewhere, I would use it. But can't find any. How do I need to contact You for changes in my invoice? Fly over and scream at counter? I never seen such service from hotel chain. Shame on You.

Stayed for one night as a base for traveling into London from the railway station (30 mins). The station is only a 3 min drive away with plenty of parking. I had one of the better nights sleep I’ve had in any hotel. Granted I was right at the corridor so it was very quiet. Room very clean, bed very comfy and a great hot shower in morning. No breakfast until 7am which was too late for me but I understand that. Would definitely use again.

Stayed here to visit family and its the usual premier inn standard. The rooms were clean and big enough with a comfy bed and working air con. The staff were all very friendly and helpful. The bar had reasonable priced drinks and a good selection. There is also free parking which is great

Had to ask reception for an ironing board twice. Long wait for breakfast. Asked for poached eggs & got fried. Totally forgot my hashed browns. The room was good.....lots of space for the money paid but for a well established brand like the Premier Inn....the service left a lot to be desired.

We stayed here recently for two nights, as part of a sightseeing trip to London. The hotel is ideally situated, accessible just off the A1, and within walking distance of a range of restaurants and fast food places, and the main train line into London. When we arrived on the Saturday we were around 3 hours too early for check in, so my husband spoke to the receptionist to see if we would be able to leave our car whilst we went into London for the afternoon. We were surprised to find that not only was our room ready, but we could check in, meaning our bags could be safely stowed before leaving. The room was what we have come to expect from Premier Inn - clean and with plentiful amenities. Coffee and tea making facilities were well stocked, as were the dispensers in the bathroom. Despite being so close to the A1, no traffic noise could be heard in the room unless the window was open. The room had air conditioning, which was efficient, if not a little noisy. We opted to eat out in the evenings, but enjoyed a full breakfast for the two mornings we were there. Hot plates were cooked to order and we were able to specify the items and the amount we wanted - the only disappointment was that there was no black pudding due to supply issues! The continental option was plentiful, with six different cereals, yogurts, pastries, fresh fruit, and bakery items for toasting. There were three juice options, as well as iced water, and coffee and tea making facilities. The hotel is just 20 minutes away from London Kings Cross via train, and these were regular (some took longer depending on the number of stops between Stevenage and London, but the maximum travel time was around 40 minutes). It’s the perfect hotel if you’re wanting a weekend break in the capital but don’t want to pay over the odds for a room.

Premier Inns are typically perfect for work trips, they have everything you need. This one is just a little below average with Aircon that doesn't really do anything and a very poor restaurant attached. Thankfully there's loads of places to eat not far away. Parking is free and plentiful.

Had a two night stay but no one cleaned room after 1st night which I found strange. Did not eat there as I'm a celiac and all they do is remove the bun

Super comfortable beds, very quiet. Clean rooms. Room 124 was big with a 3rd seat /single bed. Good shower. Tea and coffee facilities too.. Bar area is adequate but not very loungable.. Reasonably priced. The only annoyance was ordering a biwn of soup and it took 30mins to arrive!.. They may have been short staffed.

My family and I booked into the Premier Inn on 16 December for two nights. We had to extend our stay for a further two nights. Staff were amazing, a special thank you to Georgina who went that extra mile for us. Food was great and rooms were very clean.

Used this premier inn several times recently and can recommend it. Great location for Stevenage, leisure centre just 5 mins walk, town centre 10-15. Comfortable beds etc. Food is fine too, cooked to order - so recommend the meal deal(2 course evening meal, a drink and cooked breakfast for 24.99) But it’s staff that make it special. So helpful, so friendly all of them. Georgina, Laura, Paul just to name 3 whom we got to know more than the others. We’ll learn the others’ names next time!😀

It's a decent Premier Inn, one of the few where the staff are still polite and friendly and it feels like they care. The rooms are decent, standard fair for a Premier Inn, but they aren't the newest rooms. The location is perfect if you're visiting the Wine Society for dinner.

Great experience with friendly staff and excellent service. Bedrooms were clean and comfortable. A short walk away from the railway station made this an ideal place to stay. Good value for money too.

Booked this hotel due to its location and the fact it had air-conditioning. Once settled in the room we found the air-conditioning didn't work and no other rooms available. Staff did find us a fan but didn't help much at all. So all In all a terribly night's sleep. The state of the air conditioning was vile and on check out we were in formed they were getting them cleaned but our Room hadn't been done yet.

Room was comfortable and very clean. Good quality breakfast. Only issue was full car park on our arrival.

Nice hotel. Location is a 40min walk or q taxi ride in to town. Rooms are a good standard but the air conditioning is noisy. The restaurant had a very limited menu while I was their. Not bad overall.

Easy to find, good service and good location. Room 316 was by a corridor door to the lifts that could have done with a softer closer on it, as it make noise every time someone walked through, but other than this all good. Thanks for the lovely stay.

Although the outside of the hotel looks quite bad, the rooms are nice and clean. Breakfast is very very very basic. More fancy and advanced things on the menu not available. Free wifi is practical useless and does not allow anything. Of course you have to pay for an upgrade.

I've stayed there many times now visiting my son..can I say, 1.rooms very clean spotless... 2.all staff waitresses, reception and management and hospitality go above and beyond to help make your Stay enjoyable. 3.personally thank you all keep up great work see you soon.