St Nicholas Health Centre image

St Nicholas Health Centre

Medical clinic Doctor

😐 Generally a good service in person, the nurses are brilliant. But the telephone appointment service with a GP is awful. I keep waiting weeks for an appointment that fits around work. On the day of the appointment the call can come at any time and if you miss it there is no way to call back. I've mi... People often mention call, appointment,


Address

Canterbury Way, Stevenage SG1 4LH, United Kingdom

Website

www.stnicholashc.co.uk

Contact

+44 1438 747064

Rating on Google Maps

2.40 (40 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 12 pm
  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6:30 pm
  • Friday: 8 am to 6:30 pm

Featured Reviews


Frequently mentioned in reviews: call (11) appointment (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Rum K. 2 years ago on Google
    Generally a good service in person, the nurses are brilliant. But the telephone appointment service with a GP is awful. I keep waiting weeks for an appointment that fits around work. On the day of the appointment the call can come at any time and if you miss it there is no way to call back. I've missed the last two Saturday appointments by seconds and now I have to rebook again when the GP is open on Monday. Surely it would be better to have an appointment slot for the call and then have a way to call or text back. It really has put me off even trying to speak to a doctor.
    4 people found this review helpful 👍

  • 4/5 Jacqueline D. 4 years ago on Google
    That’s a very good health centre, not too so easy to parking because many shops around but still possible if you have time to wait for parking. The cleaning very good all the areas including the toilet are totally freshly cleaned. The attendance quick and easy. No signs to indicate openings times what means that you have to check online before you go.
    2 people found this review helpful 👍

  • 1/5 Super S. 1 year ago on Google
    Poor, I have a little one who we could do with having a chat with the doctor to find out what's not quite right after 5 days with the same issue. You have to call at 8 to get an appointment! Good luck getting through at 8! This could just be a call back for advice as to whether she needs an appointment or not, and this is for a 2 year old and we can't even speak to someone if we dare to call past 8am!! Absolute joke.
    2 people found this review helpful 👍

  • 2/5 Karim B. 1 year ago on Google
    They have you waiting for an entire day for a phone appointment, no way of knowing when they may call, don't even bother giving you a time frame just tell you up until 6:30pm. Missed a day of work waiting for the call as the last time they called I was at work and was unable to answer. So you basically have to have no plans or responsibilities for that day. If you miss the call and try to rebook, expect to be on the phone for at least 30 mins at 8:00am in the morning not knowing your position in the queue. They need to fix this promptly. I understand the strain on the NHS but as this appointment isn't for me, my personal GP are so much more informative and better at getting appointments out for their patients during this difficult situation, considering moving them to another surgery. Only gave one more star because they were brilliant during the vaccine process.
    2 people found this review helpful 👍

  • 1/5 Leanne M. 1 year ago on Google
    Possibly the worst surgery. Stay clear of Dr kaminiski he is vile. All the decent doctors are not permanent doctors. The doctors can’t wait to get you off the phone. They overdosed my mum on her tablets and only let her know as she rang the doctors with bad pains in her chest. Never get any follow up calls on blood tests or scans.
    1 person found this review helpful 👍

  • 1/5 Sai K. 11 months ago on Google
    They don't know how to print the blood test result.They are printing upside down. Please train them first how take the print outs. it's a basic thing.
    1 person found this review helpful 👍

  • 1/5 Mia G. 2 years ago on Google
    My partner went to the doctors after waiting 7 hours for a call back and was told she just had congestion. She then ended up in hospital less than 24 hours later and has been diagnosed with sinus infection and throat infection. Very disgusted with the service.
    1 person found this review helpful 👍

  • 1/5 Malini M. 5 months ago on Google
    Receptionist was very rude, loud and hands gestures while she was shouting to tell why they could not find my son’s details in GP surgery system….. I wonder if she speaks to everyone in such manner or it was just us !!!


Call +44 1438 747064 Open on Google Maps

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