Arrived at the store to be completely ignored by the what I assume to be the manager and the clerk chatting about his previous restaurant. We had to interrupt them just to order. They were out of the Syrup needed for cold drinks but told me a frappe could still be made. We ordered toasted cheese and tomato sandwiches and found the waitress to be very rude with us. We got our drinks and my drink is just a watered down cold coffee and the milkshake was very weak. (Should of brought a Yazoo). The food was delivered to us by the rude waitress who just slammed the food on the table and ran away. Toasted??? More like lightly toasted and then microwaved slightly but the cheese wasn't even melted fully. I miss when it was run by Costa.

They turned it into a touch screen “order yourself” cafe and it just doesn’t work. Where’s the socialisation? The communication & interaction? It’s all being stripped away and honestly why, what was the reason. We can’t even order lunch now without having to go through a machine and not be able to talk and order face to face anymore? It all has to be done by “self service”? It doesn’t make it faster, the poor waiters and waitresses are walking around looking clueless trying to find who ordered the food they are carrying. There are queues because people take ages to choose at the order screens. There are always dirty tables as well which are still not cleared even if you sit at them. It doesn’t help that they are quite clearly understaffed as well. I really do feel for them, it must be such stressful work. The food and drinks are alright - I enjoy their food and their hot chocolates are always hot and a nice size but sometimes you do end up waiting ages especially when it’s busy. Honestly, self service works for some things but it really doesn’t feel right in a cafe like this. I don’t understand why they did it.

Visited Stevenage cafe whilst shopping. Had the new vegan burger, despite not being vegan, I was intrigued to taste something which you would not normally expect on a Tesco Cafe menu. I was pleasantly surprised with a delicious tasting meal, paired with a protein milkshake which was also very good. Partner and I also shared a side of loaded nachos - Again an excellent dish which was I can confirm was very very loaded with cheese, dips and a healthy portion of jalapenos. Would visit again certainly. Great job to all the team on the floor and behind the scenes.

When we arrived the first thing we saw was the drinks fridge then a free standing table with cakes. There was no screen in front of them and there were plates for the customers and tongs for us to select our cakes. We stood there for a few seconds deciding what to have. We made our selection and as we were putting the cakes on our plates someone came up to us and said "you're not supposed to do that, we have to serve you". My wife said they we don't know that and there are no signs saying so. He repeated to comment, I said that there was no-one there to serve us so we did it ourselves. Then we walked to the drinks area and he followed on his side of the counter. My wife asked what types of tea do you have and he said "there's a list down there". Clearly this guy has a degree in being ignorant! In case Tesco don't know, there are many other places to eat and drink in Stevenage and everyone that we've ever been to has staff who are friendly courteous and helpful. Needless to say we shall not be returning to the Tesco cafe again.

The cafe looks welcoming with nice decor and seating, etc but upon hitting the top of the escalators there are numerous electronic boards to use to place your order 2 were clearly broken, one said the cafe was closed. Not very helpful or welcoming. To place an order for something gluten free you couldn't search and there appeared to be nothing that was gluten free on offer (not even a side salad apparently). The ladies behind the counter were lovely but it doesn't make up for the service offering available here. If this is the model for Tesco cafes I'm sure it won't be long before they cease to exist. Just awful.

No counter staff visible. Allergen information available but too small to read. I won’t come here again and advise others to stay away Doesn’t even deserve one star!!!

Popped in for lunch, it was busy. We had to ask a member of staff to clear a table for us so that we could sit and eat our lunch. My colleague ordered the turkey and stuffing panini..... very disappointing as it wasn’t fresh turkey but the sliced processed meat. The salad wasn’t very fresh lots of brown edges. She ordered a different panini in the end, and wasn’t overwhelmed by that either.

Pleasant enough cafe with comfortable seating and free wi-fi. The cafe overlooks the Tesco store from a mezzanine and is slightly better appointed than the usual supermarket affair. The menu is strangely limited, except for cakes and the like. There is a limited selection of sandwiches and kids pack options. Yet the food is of good quality and served hot. It can get busy at popular times, and ordering can be slow due to single till set-up. Adjacent toilets and baby change are generally clean and functional.

Swedish woman put salt in my drink because I came back multiple times. Horrible service treated like dirt .

Not a pleasant experience. Came at 2pm, cafe was empty, no queue. I have ordered a burger. The burger came with fries and 2 tiny onion rings.(really? Why 2 tiny? Well..) The burger meat tasted a bit wired as if it was not the right meet for a burger or it was not cooked to be one but something else. Cost 6 pounds I expected something tasty. This wasn’t so much. The rest of the burger collapsed into itself where the preety looking bun could not hold to the task as it was only good for the look of it.. The fries came so dry, you could understand something went wrong in the process of cooking them. Why the server did not offer condiments when she brought the tray or even after that ? No clue. Why the server tried to offer me halumi cheese on the burger without letting me know it will cost me more? No clue. The burger came with uncooked! Slice of regular cheese 😞

Just wanted to say how enjoyable Eli, Kaytie and Andrea made our experience in stevenage Tesco cafe today. Nothing was too much trouble for them they were all so helpful and so so friendly. They work so hard but still had a smile for us, thank you ladies

Great staff and quality breakfast.

lived in the area a long time and this place has always been welcoming and good food