2/5 Paul M. 11 months ago on Google
Supermarket
itself
ok
but
definitely
have
cut
back
on
lines
and
choice
of
products
with
regular
gaps
on
the
shelves
and
a
lot
of
old
favourites
no
longer
available.
It's
getting
quite
annoying
now.
The
ASDA
App
is
useless
as
it
just
keeps
asking
for
your
password
that
you
can
no
longer
remember
because
you
followed
common
sense
and
put
in
a
Google
suggested
hard
to
remember
one
which
by
default,
ARE
HARD
TO
REMEMBER!!!
It
doesn't
seem
to
accept
any
saved
passwords
so
absolutely
pointless
at
the
till,
even
if
the
checkout
assistant
remembers
to
prompt
you
before
they
start
to
process
your
purchases.
MY
REAL
GRIPE
is
with
the
online
ordering
system.
We
used
to
order
from
ASDA
on
a
regular
basis
without
any
problems,
especially
for
the
heavy
stuff
as
we
don't
drive.
A
while
back
the
government
brought
in
some
new
security
measures
for
online
payments
forcing
the
banks
and
retailers
to
do
better
checks
on
transactions,
all
well
and
good.
We
have
not
had
any
problems
with
other
online
retailers
except
for
some
British
supermarkets,
ASDA
in
particular.
We
compile
an
order
,
pick
a
delivery
slot
and
pay
by
debit
card,
order
goes
through,
all
fine
and
dandy.
Then,
a
while
later
the
order
is
rejected
because
ASDA
cannot
collect
payment???.
OVER
AND
OVER
AGAIN.
We
have
talked
to
our
bank
and
the
card
provider
and
both
say
it
is
not
a
problem
at
our
or
their
end
and
that
at
best
guess
it
is
because
ASDA
have
not
updated
their
methods
for
collecting
payments
EVEN
NOW,
MONTHS
LATER.
I
have
contacted
ASDA's
""customer
service
"
(a
misnomer
if
ever
I
heard
one),
on
several
occasions
only
to
be
constantly
asked
to
repeat
myself
by
people
with
Filipino
or
South
African
accents
who
are
barely
understandable
themselves
who
then
pass
me
on
to
their
supervisors
who
then
proceed
to
ask
the
same
questions
all
over
again,
put
me
on
hold
for
five
minutes
while
they
"contact
their
manager"
then
disconnect
the
calls
because
they
have
no
idea
how
to
solve
the
problem.
No
joy
from
this
bunch
of
clowns
at
all.
ABSOLUTELY
TERRIBLE
CUSTOMER
SERVICE!
I
am
just
trying
to
find
out
why
something
that
used
to
work
for
us
without
any
problems
now
no
longer
works.
SORT
IT
OUT
ASDA!
Update...
As
you
can
see
by
the
reply
from
ASDA
they
said
that
they
would
look
into
the
matter.
Absolutely
no
help
at
all.
Problem
still
not
solved.
Gave
us
a
£10
online
voucher
though...
To
be
used
while
ordering
online...
On
orders
that
won't
go
through
because
of
a
problem
at
their
end...
???
HA
HA
HA!
Hilarious!
Nice
one
ASDA!
****wits!
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