here is the worst shop in Germany. today, I called them by English, then, he said nothing and just cut my phone. I thought it was something error, therefore, I called again. But unfortunately he got a phone and just cut it. unbelievable. the worst shop in Germany.

I had really bad experience from this garage. I went there beginning of December for a problem with the steering assistant, they ensured me that car would have been ready on the 18th of December, in time for my holidays. So just to be sure I went there on the 17th and the person told me the car was not ready!! They did not even spent 1 min to call me and tell me about that! So I had to take a last minute flight and rent a car (they almost spoil my holidays and I had additional un-necessary charges). When I went yesterday to pick up my car not only they did not apply any discount because of their non-professional ways of working but I had to pay more than what agreed earlier. Once I explained them they did me a discount of 16 EUR which was the 0,3% of the total. Really embarrassing. I will never go again to this ATU service!!

The staff member who dealt with me had no respect for customers

Awful experience changing tires. I purchased the 4 tires + I made an appointment. The day of the appointment they took off the wheels before realizing they didn't have the tires. They were going to call me sometime and they never did. I had to go in person and then they told me the tires were already there. They gave me an appointment for more than a month after the purchase. The day of the second appointment they changed the tires. When I went to see the car one wheel was flat and still losing air. They were going to check it in 5/10 minutes and it's been 1 hour already and I'm still waiting. Plus they charge you an extra 5 euros in the store for a supposed covid cleaning

The service is great and the staff are very friendly specially Frau Lisa, thank you so much!

If you care about your safety, then avoid this place. I bought tires and changed them here. Problems and difficulties arose at almost every step. 1. Long waiting Even though I submitted a request for a tire change in mid-October, the first available date for an appointment was November 10th. 2. Database problems Upon arrival at the place, it turned out that they could not take my car to work because another car with the same plate numbers was entered in their database. This was not such a serious problem and in 15 minutes they managed to fix problem with database. But why did I waste this time if, when making an appointment, the same issue had occurred, and they already promised to fix it. 3. Price increase When I signed the paper before leaving the car, I accidentally noticed that the invoice was 17 euros more than it was when I placed a request for a tire change. I asked the reason and received an answer that this is a standard procedure to ensure the durability of rubber (Reifenflanke). Okay, the procedure may be standard, but let me know that the price has increased. I shouldn't detect this by accident myself. 4. Incorrectly assembled wheel When I came back, I passed my car and happened to look at the nearest wheel. Surprisingly, I found that the tire on this wheel was installed in the opposite (wrong) direction. The other three wheels were fine, the rotation arrows on the tires pointed in the direction of moving. This is a pretty stupid mistake even for a newbie, not to mention an experienced serviceman. An error that could lead to the car pulling to the side at high speeds. Also, during rainy weather, instead of draining water away from the wheel, aquaplaning will occur. Which means an out-of-control car and an accident! 5. Denial of problem I took a photo of the incorrectly assembled wheel and went to their office. (I’ve attached the photo to my post). I showed the photo to the guy in the office. And this time I had to be surprised. Because I was told that the arrows on the tires don’t mean anything, and the wheels can be assembled however you like. Only after I pointed out the tire has a directional protector that works differently depending on the movement, this guy agreed that a mistake was made. But the whole situation surprised me very much. It turns out that ATU does not care about the safety of their clients. The main thing is to do less and have fewer problems. 6. Arrogance As I said, I was “kindly” offered to reassemble the incorrect wheel. The serviceman from the workshops was very unhappy with my appearance. I felt like it was my fault that he had assembled the wheel incorrectly, because this guy was so offensive. When I simply suggested being polite to each other, he replied: How old are you to ask me for this? Another surprise... This guy was, of course, older than me, but not so much (I already crossed my 40-year milestone). And in principle, it was rather strange conversation... So, I just left the car and went away. But I had the feeling that this guy, because he was so angry, might do something wrong with the car (which I wouldn’t detect right away). 7. Refusal to give an invoice From the first moment I showed up in the office, I asked about the invoice for the tires (which I also bought at ATU). They promised to provide it to me later. But when at the end I looked through the documents, I did not find any invoice for tires. Had to go to the office again. The same guy who said that the wheels can be assembled in any way claimed that I was not entitled to any invoice. Amazing place… Another 5 minutes of discussion, and magically the invoice was found. So, I had a mix of problems. But what I didn't like the most was that customer safety is not their priority. I am lucky that I checked what they did. But what if the procedure wasn't so simple and obvious? Or what if someone more gullible relies on their words? Now I can highly recommend double-checking everything they do. Don't believe what they are saying, rely on your own opinion. Or maybe it's better to just avoid this place...

Service was goood, the reserved appointment went few hours over the time and they tried to sell me new brake discs even if I needed only the pads. We measured the discs and they were way over recommended thickness. Maybe just check first and the think about ordering parts ;-)) If you know your car you are fine. Some customers might end up with a bit more than needed:-)

Very helpful staff! Although my issue could not be fixed (Too old/parts sourcing issue), they still provided me an inspection, advice, parts list and diagram of exactly what I needed.