I have to strongly disagree with the negative reviews! I am very satisfied with Ms. Koch. She is friendly and interested. I've also been to Ms. Elze's several times briefly when Ms. Koch wasn't there. At one point I was actually quite excited inside and she took the time to take care of me and was otherwise always friendly to me! Maybe some people should question their own behavior because how it calls into the forest...! The only thing that bothers me a little is that patients were not required to wear masks right from the start. One in three people have their mask hanging under their nose or on their chin. That shouldn't be the case, especially since it is sometimes quite full and the corridor in front of the rooms is very narrow. But otherwise highly recommended!

Bin so froh das ich in dieser Praxis bin ! Bei Frau Dr.Haubner fühl ich mich gut auf gehoben! Damke für Alles , auch das Team ist sehr nett u.hilfsbereit (Translated by Google) I am so happy to be at this practice! I feel in good hands with Dr. Haubner! Damke for everything, the team is very nice and helpful

Unglaublich, ich schaffe es bei Anruf nichtmal mit einer Person zu sprechen, selbst wenn ich zu Beginn die Terminanfrage wähle werde ich nach einigen Sekunden aufgefordert, nach dem Piepston meinen Namen zu nennen und das Medikament/Befund welches ich benötige. Danach passiert einfach gar nichts. Bin schon einige Male in der Praxis gewesen, da sie die Vertretung meiner eigentlichen Ärztin ist. Bin hier nie wirklich zufrieden mit der Behandlung gewesen. Manche Ärzte hier sind zwar wenigstens freundlich, Frau Elze allerdings eher unfreundlich und vorwurfsvoll. Dass man nun solche Probleme hat die Herrschaften überhaupt mal zu erreichen, setzt dem Ganzen noch die Krone auf. Extrem schlecht organisierte und chaotische "Praxis", zumindest so mein Eindruck. Es scheint fast so als hätten die keine Lust auf Vertretung. (Translated by Google) Unbelievable, I can't even speak to a person when I call, even if I choose the appointment request at the beginning, after a few seconds I'm asked to give my name and the medication/findings I need after the beep. After that, nothing happens. I've been to the practice a few times as she is the stand-in for my actual doctor. I've never really been satisfied with the treatment here. Some doctors here are at least friendly, but Ms. Elze is rather unfriendly and reproachful. The fact that you now have such problems to reach the gentlemen at all is the crowning glory of the whole thing. Extremely badly organized and chaotic "practice", at least that's my impression. It almost seems as if they don't want to be represented.

Dear Dr Covtun, about 2 hours on HOLD. We also have a lot to do. Things were much better with Dr Elze back then. A PITY.

Bin sehr zufrieden, vor allem mit Frau Dr. Koch. Sie ist sehr nett, hat ein offenes Ohr und berücksichtigt entsprechende Situationen ohne Druck oder so etwas. Ich fühle mich bei ihr sehr gut aufgehoben. Auch das Team an der Rezeption ist sehr freundlich, egal ob vor Ort oder telefonisch. (Translated by Google) I am very satisfied, especially with Dr. Cook. She is very nice, has an open ear and takes appropriate situations into account without pressure or anything. I feel in very good hands with her. The team at the reception is also very friendly, whether on site or by phone.

(Translated by Google) -1 star: You order patients at 8:30 a.m. and leave the door to the practice locked after 8:30 a.m. Which reasons led to this should not be of interest here. At 8:37 am, 9 patients were standing in front of the still locked practice door, with no minimum distance and with rows of chairs that were close together. BTW: this morning we had 5000 new Covid19 infections in Germany. From my point of view, the medical practice is grossly negligent! (Original) -1 Stern: Man bestellt Patienten auf 8:30 Uhr und lässt die Türe zur Praxis auch nach 8:30 noch verschlossen. Welche Gründe dazu geführt haben, sollte hier nicht interessieren. Um 8:37 standen dann 9 Patienten vor der nach wie vor verschlossenen Praxistüre, ohne Mindestabstand und mit eng beieinander stehenden Stuhlreihen. BTW: heute morgen hatten wir 5000 Covid19 Neuinfektionen in Deutschland zu verzeichnen. Aus meiner Sicht handelt die Arztpraxis hier grobfahrlässig!

I've been seeing Dr Lemke for just under a year for some back pain nerve issues, and I'm very happy with his care. He takes his time and listens to me, and his English is excellent. He clearly loves his work, and it's a relief to be advised by someone who actually cares about the outcome.

You can always be reached by email. Appointment management has always been fine so far. Dr. Lemke gives me excellent advice and is very professionally competent. The other doctors are also very good. I can only recommend this practice and continue to feel in good hands.

(Translated by Google) This practice is the last place I would go if I seek competent advice. The staff at the front desk are not able to lay out the appointments so that you can enter under 1h wait at all a doctor's room. Absolutely unfriendly and incompetent despite courteous demand. An absolute impudence what is done here with the patients. (Original) Diese Praxis ist der letzte Ort an den ich gehen würde wenn ich eine kompetente Beratung suche. Die Mitarbeiterinnen an der Rezeption sind nicht fähig die Termine so zu legen das man unter 1h Wartezeit überhaupt ein Arztzimmer betreten kann. Absolut unfreundlich und unkompetent trotz höflicher Nachfrage. Eine absolute Frechheit was hier mit den Patienten gemacht wird.

I can understand both the more positive and negative reviews. I was treated here for a long time. However, I only know Ms. Covtun and Mr. Lemke; the other two doctors have only been there since I changed practices. Whenever I had an appointment there was hell in the waiting room, sometimes I waited 3-4 hours. I find that very extreme, especially because it was like that almost every time. However, I don't think that's the fault of the medical assistants. This practice is simply extremely focused on financial gain. At first I had a few nice appointments with a young doctor who unfortunately left. Afterwards I noticed what kind of competition there was between the colleagues and how they “applied” for their colleague’s former patients. Nevertheless, I was treated fairly friendly by Mr. Lemke at my first appointment. It later turned out that the tone changed very quickly when I was no longer so "easy to care for" and started to get worse. This man really doesn't listen for a second! It's almost entertaining if you didn't have to rely on it. He didn't write down what I said, but kept interrupting me to verbally dictate what I supposedly said, although the program had difficulties with the technical terms and everything simply took ten times longer than if he had just said it straight away would have typed everything! 😂 Well, when I was feeling worse and I asked about new medication, he said that I should "finally put the past behind me and get my life under control" (I am complexly traumatized and have, among other things, CPTSD). I would say that he (like some doctors I've met so far, unfortunately) somehow didn't fully understand what even a layperson can now get to grips with: a mental illness doesn't go away by trying a little harder . I only spoke to Ms. Covtun once and she told me I should try exercise 😂 All in all, I would say: If I were to go to this practice (I know it's very difficult to even get an appointment with a specialist), I would choose one of the new doctors. The practice organization leaves a lot to be desired and far too little time is planned per patient, which is why everyone is under incredible pressure and there can be very long waiting times. The location and the rooms are okay/quite good. And as long as you If you actually only need a recipe, you can definitely go here.

Zu einer guten Praxis gehört auch eine telefonische Erreichbarkeit. Nach 12 erfolglosen Versuchen, geb ich es einfach auf🙄

So far I have had consistently positive experiences with the doctors and staff. No request was ever a problem. Simply uncomplicated. That's worth a lot. Ordered prescriptions for medication were always sent to me promptly. The doctors have one important skill in particular (which unfortunately is usually not found in this area): They CAN LISTEN and I felt taken SERIOUSLY. This is the only way I can develop trust and so far it's working great. Just one thing: I can't reach anyone in the practice at the moment. Please let me know if it's currently closed, on vacation, etc. Because I can usually always reach someone. I have taken note of the negative reviews regarding accessibility, but in principle I cannot confirm that accessibility is poor. That's just how it is at the moment. But that's why I'm asking, especially during the holiday season. You also have to give practice the chance to explain the underlying circumstances. I would therefore be happy to receive feedback😊. Thank you.

Unfortunately, I cannot recommend this practice. Even though I had arranged the first morning appointment (8:30 a.m.) weeks in advance, I waited 45 minutes until I was allowed to sit down in a treatment room. Before the practice opened at 8:30 sharp, 9 patients were already waiting in front of the door. It quickly became clear that far too many patients were being scheduled for far too few staff. The anamnesis interview was very disappointing; the doctor was impatient, unfriendly and seemed distracted. The conversation missed my main problem. Several examinations followed, the indications of which were not further explained to me. Before and after each examination I had to wait standing for at least 15 minutes (as all the chairs were occupied). After 2.5 hours in the practice I had to cancel my visit because I hadn't planned that much time in advance. At reception I was kindly offered another appointment for the remaining examinations (but only in 8 weeks). The doctor quickly gave me a recommendation for medication in the hallway for a symptom that I don't have. Now that I have reflected on this frustrating visit to the doctor again, I will cancel the appointment. I would rather start over in another practice where my time and person are treated with respect.

(Translated by Google) A very friendly practice! Our "responsible" doctor is extremely competent and patient-oriented: he took the necessary time and listened. We feel in good hands here. (Original) Eine sehr freundliche Praxis! Unser "zuständiger" Arzt ist überaus kompetent und patientennah: er hat sich die erforderliche Zeit genommen und hat zugehört. Hier fühlen wir uns in guten Händen.

Sehr kompetente und erfahrene Ärzte. Ich war noch nie in einer Praxis, in der man sich so viel Zeit für die Patienten genommen hat. Hier liest man tatsächlich auch die Krankenakte vorher durch. Der Patient wird angehört und ernst genommen. Wenn die Empfangsdamen merken, es wird eine längere Wartezeit sein, sprechen Sie einen darauf an und man hat die Möglichkeit in der Praxis zu warten oder spazieren zu gehen. (Translated by Google) Very competent and experienced doctors. I have never been to a practice where they spent so much time with their patients. Here you actually read through the medical file beforehand. The patient is listened to and taken seriously. If the receptionists notice that the waiting time will be longer, speak to them and they will be able to wait in the practice or go for a walk.

I've been here for a while, but the service on the phone is poor! Today I tried to reach the practice 17 times without success!

The organization has deteriorated extremely. Nowadays you can easily wait an hour for an appointment that lasts a maximum of 10 minutes. You get the impression that you want to accommodate as many people as possible in order to make even more money

I very satisfied. I find the whole team good and friendly. What people forget is that the doctors treating them and the practice team are only human. I feel in good hands. I can only recommend.