No matter what time of the day you visit its always 20 minute minimum at yhe drive thru, there is no excuse for not having enough help. Get off your wallet owner and hire more help these poor women and men work their butts off to make a living to feed their families while the owner probably drives a cadilac. Owner one day you will face God, dont be surprised if he turns you away. And dont say you cant get help, remember you get what you pay for.

I usually hate to give low reviews and idk how other Hardee’s are but this one in sumiton is really slow. Food is absolutely top tier for me I love the chicken tenders but you may have to sit in line for awhile or pull aside. The employees also seem a little annoyed or inconvenienced when taking orders because I went today with my grandmother asking for a 5.79 small cheeseburger combo and she ordered us a double one instead? It charged us more and when we tried showing a receipt for the same order the other day (7/10) but she just said she didn’t know about prices and shrugged us off :/ we later compared receipts to find out that she changed it to charge us on something else even after we tried correcting her. Again food is really amazing but not the best friendly atmosphere or customer service

Food is what you expect, but the ladies are killing it, working short staffed and having a friendly face and attitudes... I can wait 10 mins to get my food for good service

If you are in a hurry......skip this place...... food is great However, they apparently have to kill the cow out back before they prepare your hamburger.. . Cause they are.....S L O W

Like all fast food places now, drive thru wait times are long. Food was good.

Last 2 times I went to this Hardee's has been horrible! On the food side fries and burgers Cold!! Don't believe I'll be going back anytime soon!

Things keep srinking and not as flavorful..used to be the last holdout for flavor and size not anymore..SAD SAD.

Though we were the only ones in the drivethru, it took quite awhile to get our order. Back at the office breakroom, upon opening our meals, we found the buns to be wet and soggy. Little to no sauce. Soggy, oily lukewarm French fries. First time it's been like this at this location. Will continue going there, just not a good experience this time.

Let me start with we own a family dining restaurant and I know first hand the challenges of staffing, speed of service, etc. The drive thru crew in the mornings are phenomenal. They are pleasant over the intercom, pleasant at the window, and they don't seem like they are hating life, even when busy. Food is better than Jack's and so is the service. Honestly trying to build a similar team in my stores.

Always scrumptious! Biscuit & gravy is so worth it. That's my happy breakfast. I do an extra crunch and take lactase pills so I don't feel guilty, etc.

The food is great when you are actually able to get it. I made an online order last week and was told when I got there that they were not able to make the food because the grill wasn’t working. I’m still waiting on my refund from that incident. I stopped by tonight to grab a burger on my way home from work and was informed that their grill wasn’t working so they couldn’t make any burgers. I give up trying to stop there for dinner.

Food was great and the new General Manager knows her stuff!! No long waits when she is there and she keeps the crew on their toes while complimenting them along the way. Great job. Building looks great as well.

I wish I could give this establishment more than 5 stars. I visited this location a few days ago and though I normally am strictly a drive-thru visitor I’m glad I chose to dine in. The customer service amongst all the employees was above and beyond. The general manager was present when I visited and she was so friendly and treated each customer like family. There was no wait and the food was fresh. If you’re considering visiting this location I promise you won’t be disappointed I surely wasn’t. Thank you Sumiton Hardee’s for creating such a welcoming and professional environment. Sincerely an extremely satisfied customer.

I went in for three small drinks. After being ignored for several minutes, there was no one else in there and one car at the drive thru, I asked for threw small Dr. Peppers. The person taking my order replied " we ain't got no Dr pepper! We only got what ain't got a card over the button. I turned and looked at the self serve machine and most of the decks actually had a card over the selector for the drink. So I told her I wanted.three small drinks, I'll pick when I get to the machine. She plopped down 3 cups, told me how much it was, I paid with a card and when I looked up she was gone, no receipt, no thank you, no sack or carton to carry the three drinks, I am on a cane, so, I gathered up three drinks, and my cane, then left! Oh, I had to go back in to get straws. I am afraid this was.my last visit to this store. Nuff said...

The soda machine was down, so all they had was tea, water, lemonade and milkshakes. The hamburger buns were rock hard. And you had to get an employee to unlock the bathroom if you could catch one of the 3 that was working.

Waited in the drive-thru for 20 minutes, the soda machine was broken, told the cashier that the lady in front of us left so he wouldn't get the order wrong, we pulled out and noticed he got the order wrong, went inside and waited another 10 minutes for my order. I will not go back. This place needs management.