Why bother rating a national chain? Because not all locations are created equal. That’s what we go for, right? Consistency in product. Unfortunately this location has failed my family and I many times over on the quality we love at Starbucks. They just seem to mix the drinks wrong, terribly wrong, and they end up tasting awful. I’m writing this in hopes someone takes notice and get these folks some quality control training. The latest failure was an ice cloud macchiato. What I like about this drink is the light cloud-foam, the subtle sweet, and defined coffee flavor and how it balances all to not be overwhelmingly sweet or flavorful - you can still appreciate the coffee in it! The first sip tasted like straight syrup, so overpowering that the coffee wasn’t even detectable. Not only was the “cloud” consistency all wrong and the ratios of the whole drink off, when I tried to salvage it by scooping out the mess off the toppings and ice, and pour out what I could of the “coffee” it had the exact consistency of syrup, the whole “drink” was sticky, slow pouring, and looked like milky syrup. The liquid part was so bogged down with syrup it was disgusting. My cousin, who had ordered the same drink at the same time as me, too, had to throw her’s out it was so vial. Note that in the photo - this is how it looked on the counter straight from the Barista. This has not been shaken or stirred. This is not what a cloud macchiato should look like.

Everytime I get coffee from here, they are always more interested in talking to each other, and not paying attention to the order. Yesterday, I got a pink drink. She literally poured the milk on top of the pink part put ice in it and handed it to me. Didn't even bother to shake it. My goodness come on the drinks are expensive. Do better.

I have been disappointed by this location multiple times not by service or location but the availability of selections, I stopped once for my wife and myself and the desired latte wasn't available again I went for myself and there wasn't any cold brew. Employees are generally very pleasant and polite. As a side note this location should discuss with Harris teeter about shifting over to the nearest side wall and having a cutout for drive thru availability. This may allow for more business that doesn't have time while they grocery shop.

Please remember some Harris teeter have small starbucks. It nearest to my home and always order there. Good drinks and similar to starbucks shop. No problem at all.

The Starbucks in Harris Teeter in Sawmill Village is less than... Far too many times, they will be out of what I'm wanting. Whether is chai, raspberry/strawberry cup lids, caramel, or breakfast sandwiches, it's always something. It makes it very frustrating first thing in the morning when in need of more coffee or a breakfast sandwich... more could be done for sure!

I came in to get an Iced apple crisp macchiato, the line was not terrible but it wasn’t short. There were two customers in front of me who wanted to change their orders or add things after their drinks had been made and the Second one wasn’t kind about it at all. One of the Baristas was so kind and never once got an attitude back and in fact was even nicer to them. Her name was Meg. As a manager who oversees 48 people, the employees like Meg deserve an award! Especially in these days. So Starbucks, I hope you appreciate Meg and let her know that she is doing a great job and deserves recognition! I will now visit this location more often because of her!

The Barista was amazing and so kind. I have Autism so sometimes I ask a lot of questions about the food but she was friendly and patient and made my drink perfectly ❤️

The past two times I’ve gotten a pumpkin chai, it has tasted like pumpkin for 1/4 of the drink and the rest has tasted like straight milk. It’s frustrating because it’s a $7 dollar drink… it shouldn’t taste like iced milk.

Ordered two cold brews this morning and they tasted like SOAP or a cleaning product. It made me feel sick after a few sips. Did someone not wash out the cold brew container properly? I hope there wasn’t residual cleaning product in my drink. I will not be purchasing from this Starbucks again

OMG LOVE THE THEM BUT i CAN ONLY GO ON SPECIAL OCCASIONS BECAUSE OF THE PRICE

We could have gotten a better frap at a covenant store.

Really good but they were kind of meh not smiley but otherwise it was amazing they added extra everything! I would definitely recommend.