Edit 9/2022: Another awful experience at this location. A few days ago, placed a pickup order in the taco bell app and paid in full. Upon arrival, I'm told that there's a balance due. Turned out the app only deducted $1 instead of $3 for a reward I had for $3 off a purchase of $18. Instead of acknowledge the error in the app and fix the problem, I was scolded by the manager who is extremely rude to both her customers and employees. On my previous visit she was loudly berating an employee for calling in the previous day in front customers in the lobby. I had to argue with her to fix the problem and finally after about 20 minutes of being made to feel like this was my fault, I finally got my order for my family. This location's atmosphere is purely toxic. I can't stress enough how rude this manager is to both the staff and customers. 1. My beef burritos had a pathetic amount of meat on them. Like a tablespoon of meat. 2. Ordered a bean and rice burrito and a beef burrito for my son and got 2 bean and rice burritos. 3. Ordered a chalupa, hardly any meat...all lettuce. Shell was stale. 4. Ordered nachos bell grande, it was literally all tiny chip fragments with a pathetic amount of toppings. No one at this location answers the phone. This was the worst taco bell order I've ever seen. It almost feels like we were being pranked on a hidden camera show or something. Had to contact @tacobellcare on Twitter for a refund. This location is a total joke and it's clear the ownership doesn't care at all. I would suggest that this store be avoided at all costs. I've had orders messed up too many times here and this was the last straw. Bye Sun Prairie T-Bell.

Usually the food and service are okay. But serving a completely burnt on both sides burrito is intentional and lazy. I ordered through Doordash so I paid extra and still was hungry.

There's an internal struggle every time I want breakfast. Do I want just the worst service possible? Do I want the satisfaction that comes with a piping hot crunch wrap? Alas, I have a weak will, and I regularly wait for AGES in that da** drive thru for the most satisfying breakfast imaginable. Be patient. It'll be awesome.

Went through the drive-thru bout 5 min ago. And not only is all of our food underfilled, they literally did not care whose orders was whose. I had my uncle's burrito, my grandmother had mine and I had my uncle's steak grilled cheese. Overall unsatisfactory. Edit: For anyone who's wondering we couldn't check the labels because they didn't write down what the custom items were. I got a 5-Layer with no beans and Extea Sour Cream. They didn't write that down. And my grandmother had it.

We stopped going here about 3 years ago due to the horrible service....loud management yelling at staff, no one checking to see if customers were waiting in line (while you could see them in the office), closed during business hours, lobby doors locked, etc. FINALLY went back as we saw that they did a remodel and thought we'd give it a shot. Walked to the front doors. Locked. During business hours. No sign on the door. Never again. I legitimately do not understand how this location stays in business.

Quality was good for Taco Bell, but it's still Taco Bell! I left satisfied, so 4 stars solid!

Don't have your lights on and your hours set to 1am if you're not going to take any orders after 11pm. And you're going to stand at the drive through window laughing while a parade of cars goes by as you refuse to answer. Get it together, people.

Wish I had the option of putting ZERO stars, I almost never post reviews this is just ridiculous, the lobby was already closed at 9:15, it says 10 on the door. Somehow the door was not latched properly so I was able to walk in. I mentioned the door seemed jammed and politely offered advice as I build homes and remodel for a living. I was met with the most disrespect and just total rejection to my suggestions even though he didn't know what wd-40 was. He said the door was locked, they couldn't serve me unless I went through the drive through, I was already inside, there were other people eating at a table. So I asked what's the difference if I order right there quick versus going back out, waiting in the drive through even though the lobby is supposed to be open till 10. So I got Culver's instead. The only reason I even stopped was to help a family across the road to help a family push there vehicle that broke down on the exit ramp stoplights to O'Reilly auto parts (like half a mile) so thought I would get taco bell. I will not be back!

Staff is friendly and helpful, and we always have a good experience here. It's a newer restaurant, which is also nice. Their morning opening hours can vary, so check ahead before stopping over.

Ok,I know I should have made real dinner for my kids but I decided to offer a freebie for fast-food for my three kids. I placed my order online 40 minutes before I picked it up but still his taco bell just got my entire order wrong resulting in very upset children who are now hungry way past meal time and now I have to make an entire fresh dinner or risk going back and getting more food that the kids didn't even order for the second time which obviously could become a third or fourth time. They got too much wrong for second chances and current prices are absurd. Taco Bell clearly isn't paying these people enough.

Worst Taco Bell that I ever visited. Just ordered Chalupas through drive through and 2 of the fire sauce packets were already opened. It spilled out and messed up my hand. Not sure if this is some kind of prank they play on their customers

Love taco bell . They have reasonable prices and you get some good food.