1/5 M H. 7 months ago on Google
Awful,
shady
company
ran
by
a
crook.
Firstly,
I
bought
some
golf
shoes
to
be
delivered
‘Next
Day’
to
my
local
store
as
they
didn’t
have
the
size
I
required
in
the
shop.
Once
I
had
checked
out
and
paid,
I
received
an
email
saying
they
would
be
delivered
with
5-7
working
days?
Brilliant.
I
needed
them
for
that
weekend,
hence
trying
to
purchase
in
store
in
the
first
place.
I
reluctantly
then
purchased
the
same
shoes
online
again,
this
time
selecting
home
delivery
(at
a
cost
of
£10!)
to
get
them
delivered
next
day
-
with
the
intention
of
returning
the
first
set
once
they
had
been
delivered
to
the
store.
The
shoes
I
received
to
my
house
were
perfect
for
what
I
needed,
no
issues
there.
Fast
forward
a
week
later
and
my
initial
order
had
been
delivered
to
the
store.
I
went
to
collect
the
package
immediately
after
work
and
25
minutes
before
the
store
was
due
to
close
(at
6pm).
I
had
literally
crossed
the
threshold
from
the
street
and
a
member
of
staff
snapped
“We’re
closed”
to
which
I
replied,
“Yes,
in
25
minutes
you
are”.
I
went
to
the
collection
desk
and
the
lady
was
soon
flustered
trying
to
work
out
how
to
process
my
collection
on
the
computer,
not
her
fault
at
all
she
clearly
hadn’t
been
trained
sufficiently
(I
now
know
why).
Another
woman
tried
to
help
before
the
two
got
in
an
argument
about
who
was
right
and
who
was
wrong,
meanwhile,
I
was
stood
there
just
wanting
to
get
the
parcel
and
leave.
They
located
it
in
the
storeroom
but
refused
to
give
it
to
me
until
the
system
(which
is
clearly
archaic
and
chaos
to
use)
would
refresh
and
allow
them
to
mark
it
as
“collected”.
My
Driving
license
was
checked
3
times
during
all
of
this,
for
some
reason.
Foolishly,
I
then
said
I
had
brought
a
pair
of
trousers
to
return.
I
was
told
they
would
only
exchange
or
offer
store
credit.
I
told
them
under
my
statutory
rights
I
was
entitled
to
a
cash
refund
as
they
were
not
as
described.
(They
were
marked
as
32”
waist
but
could’ve
fit
two
of
me
in
them.
The
other
pair
of
a
different
brand
I
bought
at
the
same
time
were
32”
and
fit
as
expected).
An
argument
ensued
and
I
said
they
could
get
a
tape
measure
if
they
liked,
because
they
were
nowhere
near
32”.
The
‘manager’
(Andy)
came
over
the
radio
and
said
staff
were
to
get
any
remaining
customers
out
of
the
store.
I
said
I
wouldn’t
leave
until
it
was
resolved,
because
the
only
reason
it
was
now
6pm
was
because
they
were
unable
to
process
the
parcel
collection
in
less
than
25
minutes.
The
manager
then
gobbed
off
over
the
radio
saying
I
had
to
leave
and
that
different
brands
came
up
different
sizes.
I
told
the
female
member
of
staff
to
get
him
down
to
the
front
so
I
could
prove
he
was
wrong.
He
then
said,
“if
he
wants
to
speak
to
me,
I’m
at
the
front
of
the
store
on
his
way
out”.
I
almost
sprinted
through
the
store
to
find
him
and
there
he
was,
stood
like
a
bouncer
on
the
exit.
He
was
everything
I
expected
he
would
be,
someone
used
to
deceiving
people
whilst
using
his
size
to
try
and
intimidate
people
in
any
dispute.
He
failed
miserably,
so
tried
to
guilt
trip
me
by
saying
“You’re
stopping
my
staff
from
going
home”.
What
staff?
They
were
flooding
out
the
door
and
the
lights
were
90%
off
-
I
had
to
use
my
6th
sense
to
get
back
through
the
store
to
him.
I
ended
up
getting
my
cash
refund
after
I
educated
him
on
UK
consumer
law.
Absolutely
abysmal,
non-existent
customer
service.
Shortly
after,
I
found
out
from
an
ex-employee
they
were
threatened
that
they
would
be
‘sacked’
by
the
very
same
manager
(Andy)
if
they
didn’t
turn
up
for
an
extremely
short
notice
shift
change
(they
had
an
A-Level
exam
that
day).
What
a
coward
and
a
bully.
To
top
it
all
off,
to
return
anything
bought
online
you
need
to
pay
again
(£5)
and
go
through
Sports
Directs
shady
returns
website,
instead
of
them
just
including
a
returns
label.
Buy
elsewhere
and
have
absolute
piece
of
mind
with
your
purchase.
