I've been seeing the doctors here since they were at the old Vulture Street location and I'm always pleased with their friendly reception staff and dedicated doctors. I especially like the online booking system so I can easily see available times for different doctors. Best entry is from Mollison Street if you're walking in, otherwise park in the undercover spots and walk to the right (away from Coles) after coming up the ramp.

Before you make an appointment here - consider what it is that you want from it and whether its worth an $80 fee. Based off my experience recently, this clinic is purely focused on receiving revenue from patients and not providing a basic service. I attended this clinic for a consultation after an aggressive virus and was told to "see how you go" over the next week. She provided no useful information or suggestions to make the consultation worthwhile. I left that room baffled and confused about why I was about to spend $80 for a consultation fee when I didn't really have a consultation and received a far more superior service from a sales assistant at a chemist. The GP had advised that whatever I was currently doing was fine and seemed satisfied with a self-diagnosis in regards to non-related issue. I was never asked to complete a new patient form. Nobody asked for my medicare card. Despite having the ability to provide the medicare rebate onsite, it was never offered. A parking ticket would be more satisfying as somewhere along the way you would have achieved some sort of goal at the destination. I would assume that as a new patient at a clinic, they would be attempting to build a loyal customer base, perhaps suggest some blood tests at least given the symptoms. Let me highlight that it’s not the fee I find expensive, it’s the fact that I did not receive a service I paid for. I reached out to the Company to request either another consultation with a GP where I receive the service I paid for or alternatively a refund. I was offered a consultation for a "discounted rate" and apology for "miscommunication" and certainly no credit for a second appointment. Unless you need a medical certificate, I highly recommend you do not visit this clinic.

This clinic has very serious management issues. As an injured eye patient, I asked the doctor to help me to write referral letter and been rejected he said I just need to get into the hospital emergency room. But it means I need to do another round test and waste my time at emergency room and I called to the manager to ask I already searched the other eyes specialist doctors and please send the referral letter to them to give me further test but the manager just said I need to pay to book another doctor’s time to write the letters for me . That’s quite disappointed because the other clinic they can call the doctors and send referral letter for the patients without extra charge. Even I told the manager, he still said I don’t care about what other clinic’s policies. This is what we do . You need referral letter and you need to pay extra money . But they don’t care about you already paid the doctor yesterday and once you left their clinic and you just need to pay another round . I watched the other reviews and it seems like I’m not only one to complain this clinic. I don’t know how long this review can be posted and I just can say good luck if you decide to get their service.

I had the pleasure of meeting Dr Sandy who is an amazing Dr.She is thorough, listens to what you're saying, shows compassion, doesn't rush you in and out of your appointment (even if she is running behind time). I went through hard time and Dr Sandy was amazing. She rung me to see how I am going. (no GP does that usually). This may not seem like much, but when you're that low this phone call meant the world to me. She really did care. It's impossible to find anyone like her. My friend recently went to see her and commented to me was "how refreshing seeing a doctor like that" Finally I found a Dr who listens, shows compassion and is thorough:-) She is a treasure to the community.

If you want to go to a normal surgery don't attend here. But if you want a Dr that listens but not looking at the clock, thinks outside the box, is thorough, shows empathy & listens then this is the centre for you. Love Dr Sandy- so genuine and caring and consistent ! Has been wonderful .Keep that beautiful service happening!! Also the staff are really helpful and friendly - always!

Would give 0 stars if I could. I do not recommend attending Smart Clinics West End. The customer service and standard of care is appalling and management are the source of the problem. Extremely dissatisfied.

Cut open my thumb today and after sitting at mater emergency for 3hours and then coming into this clinic I had such an awsome experience with staff, very prompt many thanks

Although it was a bit expensive and they don’t bulk bill, Dr Stephanie was extremely friendly, nonjudgmental and skilled as a doctor. I really appreciated that she was able to leave a script for me with reception. To feel like your doctor cares and isn’t just rushing through patients on autopilot really matters to me. I’d definitely recommend her.

Dr. Sandy was caring, patient, knowledgeable and efficient. She addressed all my problems in a timely manner with a friendly and professional attitude. I’m always going to come to her!

They charged me $41.7 because I came late for about 12 mins at the first time. I know being late is not good but the expensive fee was ridiculous. QML is inside the clinic, even the clinic is empty they ask all the patients who come here for the blood test to wait outside without providing any chairs and water. （My test is the fasting BSL and I have been pregnant. I could do nothing but suffer hunger and stand outside for long time!!!) Their service is sooooo poor and rude. This clinic is the worst clinic I have never ever met in Brisbane. Im really upset about my experience here.

Great practice. The decor in the clinic is really lovely and professional. GP emailed me back the next day when I had a question. A couple of times there was a bit of a wait but the staff let you know. Very convenient to have the QML on site for any blood tests you need done.

Three weeks ago I booked a 12.15pm telehealth appointment. After I'd called twice to confirm my doctor had not forgotten me, I got a call at 5.15pm from an unidentified number while getting off a bus on my way home. But I could not hear the caller - which when I checked the number later turned out to be my doctor. What business keeps its 'customers' waiting by the phone for FIVE HOURS! Telehealth: out of sight, out of mind.

Ebrahim Patel is one of the worse doctors I have visited. I had a minor disc bulge that got aggregated the lumbar spine (L1/L2) and the adjacent nerve S5 due to a deep tissue massage. Since I looked ethnic this guy started having a chat with me for 15 mins inquiring where I'm from ( a common practice I have experienced with Indians without stereotyping. No Australian doctor would do this). Then he gave me a lecture that I shouldn't be drinking because I'm a Muslim (which I am and I wrote that I drink Alcohol) and lastly he barely assessed me and told me to do two MRI scans. I paid $230.for each one of them. Turns out I didn't need one of the MRIs. Also he could have straight away referred me to a specialist. That way I would have been happy to pay for the appointment; get practical real advice rather than a religious sermon and charged nothing for an MRI requested by an orthopaedic specialist. Instead I had to go through 2 appointments with this GP and by the way did I say he charged me $130 for the first appointment which ran for 30 mins with 15 mins of uncessary interrogation of my identity and imposing me with religious advice. Avoid this GP. Go to a doctor that has studied and practiced in Australia. You'll get your money's worth and respect without being interrogated or looked down upon.

Conflicted… I visited the clinic to have my finger stitched up, the Doctor and Nurse I saw on the day were amazing. I was told to come back next week to see how it was healing. I was attended by another Doctor where I was with her for less than 5 minutes, she explained that my stitches can’t come out today and I have to wait another 3 days. I was charged $60 as they classified this as a consult. This is just pure Greed!

Dr Timothy Wellingham was superb! He has excellent diagnostic as well as surgical skills, and very friendly 5 stars!!!!!

Friendly staff and really good doctors.

Had the best experience here, the ladies on reception were so lovely, especially Lyndall (I think that was her name), she was very empathetic and caring over the phone and made sure that I was comfortable when I arrived at the practice. I can't thank Dr Innes Campbell enough for taking his time, he really listens to all your concerns and is incredibly professional and friendly. Thank you for seeing me today, you have a great team

Dr. Sheu is brilliant and always be very helpful. She listens and respects your instinct and also she is very thorough when she needs to be. She is happy to help you in the way you don’t have to go back for small things later. She understands not only western medicine but also she has eastern medicine back ground that makes me trust her advice more. She has been doing fantastic job for me and my kids. I definitely recommend her to anyone who is looking for a good GP who cares about her patients.

Thanks, I am extremely grateful for the loving care, attentive expertise, rapport and brilliant manner of diagnosis given me by my doctor Dr Jacqui Kelly. Not only does she offer me every level of assistance but I rest easy knowing I will not be prescribed a dangerous drug or amphetamine at my first visit or ever. She has never prescribed anything deleterious to my health and well-being and certainly nothing to which I can become addicted. I thoroughly recommend her as being of the highest calibre GP.

As well as a selection of doctors, there are qualified nurses and QML pathology. The location has wheelchair access, a chemist, an optometrist, and a super market. The waiting area is comfortable with a good selection of magazines. Everyone is happy. What more could a sick person want. I'm certainly always pleased with the services at West End.

Dr Ebby is wonderful. As a healthcare professional myself, it is delightful to be a recipient of exceptional medical care and efficiency. Look forward to seeing you in your new rooms next month.

Lovely team of receptionists! The doctor was super professional and genuinely cared about my concerns. Definitely would recommend this clinic.

Absolutely unbelievable reception team and what a great doctor!!! Thanks Dr Sandy for the service, care and professionalism which goes above and beyond anything I have ever experienced before! From the moment I stepped into their surgery to the moment I left I was looked after with the upmost care and respect. And the continued after care and check ups to see how I am feeling has blown me away. I cannot recommend them enough to anyone.

Staff were very friendly and professional but unfortunately the doctor I saw was not. He was very intimidating and unfriendly. Lack of empathy and seemed like he hates his job . Never had this experience with a doctor before until now. What a shame.

A less than 5 minute consultation that cost $90 and $400 worth of tests and I can't even get a call back to understand whether it's worth coming in for an appointment to review the results.

Dr Ebby Patel is an excellent GP who is caring, considerate and professional. He is concerned with his patients welfare.

From reception, through to my appointment with the doctor, and then onto my iron infusion with the nurse and doctor, all staff were kind, friendly and accommodating. They did not rush through the procedure and took the time to explain the steps very clearly to put my mind at ease.

Good for basics such as Immunisations but I don't think the GP's I've had is child friendly.

I highly recommend Dr Stephanie Sheu. I saw her for some womens health related tests and she was very caring and really listened to my concerns. I've since seen her for a shoulder issue and she referred me to a physio for a chronic management plan under Medicare. I felt as though she genuinely cared for my well being and was just a lovely person.

Saw a doctor here who refused to examine me and pointed to a sign with a list of medications he does not prescribe. This was very humiliating as I was visiting from out of town and so difficult to find a doctor in an unfamiliar town. The doctor uses an online booking system. All the time, trouble, and humiliation could have been saved had this information been provided on the online booking system. Unfortunately we do have a problem with various addictions in this country. But where does that leave legitimate patients suffering acute ailments treatable by these medicines? Sadly for me it meant I had to miss half the day (a quarter of my total time - time spent on the taxpayer's dollar) in BNE for a conference to instead wait to be seen in the public A&E, where I was examined,and given a small amount of pain relief medication to tide me over until I can be seen by my primary care physician when I return home tomorrow. What a sorry state of affairs that a "doctor" would rather point at a list of forbidden medications than fulfil his oath and duty and examine a patient with compassion and care.

I'm living in brisbane 16years Jacqui is best doctor ever. All my family going to see her next day better where we were sick. Amazing 👏 thank you so much xxxxx

Dr Steph is not only a fantastic Dr but a top notch human. She genuinely give a **** about your health. I can't recommend her enough. Just book already

The rudest young woman on reception. Serious attitude problem. Must have a chip on her shoulder and leads a very unhappy life. Find better clinics elsewhere.

I've been going here for years, and still do even after moving away from the West End area. The doctors are very attentive, understanding and helpful. The clinic is well presented and organized. There can be a bit of a delay, but that is to be expected with any busy practice. Very Highly Recommend.

Very nice staff and Doctor Kelly is a person I have great confidence in. I feel I can communicate well with her. I would give 5 stars if the clinic let me know, by text is OK, when the doctor is running significantly late. I understand running late is unavoidable often, just would like to know when it gets towards an hour or more.

Dr Stephanie Sheu is the most empathetic, loveliest and kindest doctor I have ever experienced in my life. Dr Sheu was thorough, gentle in approach and reassuring with my examinations. It was easy to check in and out. Receptionist was lovely to let me know if they were behind but was not too long compared to what I have experienced before in other clinics. Pleased with my experience and will be back. Thank you Dr Sheu😊

Been to this chemist multiple times and always receive the best service with a smile. Shoutout to Sal who explained my medication to me with empathy and genuine interest. Now my go-to chemist!

You can’t say NO!!! If people comes with the symptoms and you have never known how’s bad!!! Not very nice!!! Nice place but not good staff!!

Great centre. Lovely Doctors and friendly staff.

About man doctor. Disappointed. Lack of empathy, unnecessary personal questions, and racial judgment, Lack of understanding of the woman human body. Unpleasant of him. Next I will find real good doctor especially must be woman doctor.

They charged me 120 dollars for a 10 minute follow up session last November. On asking why it was so expensive, the receptionist said it could have been a longer than usual or more involved than usual. I opted for a electronic communication to get my medical reports, but they kept slacking and I had to actually pick it up in person after a week. Horrible experience. Do not recommend.

Generally received excellent treatment here in the past. Unfortunately wont be going back after encountering a very exasperated and patronising doctor - this engagement quickly turned into a mission to gently tread around the egg shells surrounding this guys ego to obtain some clear and concise information/advice. I guess customer service isn't really inline with someone who has devoted themselves to practising medicine - and I understand that. However I'm sure your practice is in the pursuit of profit; so it stings a little bit when you have to pay a premium and leave feeling like you wasted his time.

The doctor I saw was unprofessional, rude and condescending. She didn't offer any useful information or treatment. I will not be coming back if that is the accepted level of care.

Kind, patient and polite staff.

Easy to make an appointment online. $90 for my first consultation (10 minutes), Medicare rebate of $37.50. Pathology conveniently located inside the clinic.

I've been here a couple of times and have had good Drs each time. Dr Sheu and Dr Akter are great. Very knowledgeable and supportive. Great for women specific issues. Short wait time. 4.5 stars.

Doctor tried to convince me that antiinflammatories and painkillers are the same. No they're not. And even though I had been hurting my back for three weeks, he didn't want to give me anything or perform any kind of checks. I went to see another doctor in another clinic who prescribed me voltaren. It got better from there.

I booked flu shots for my family and did call them twice to confirm if I have to pay any extra fee apart from the flu shots themselves. The ladies who answered my calls told me there would be no extra fee. Then we came and had our flu shots and left after having asked the lady at the reception if there was anything that I had to do. The lady said no but called me minutes later to ask me to come back for the consultation payment for my family. They said I didn’t inform them that I didn’t have a medicare card but in fact no one asked me such question. Also, the doctor didn’t make any consultation to my husband and me but just a short chat with my regarding my daughter’s coughing. It’s not really a formal consultation. I definitely won’t come back this clinic again and won’t recommend this to any of my friends. They didn’t really provide a reliable service to us and we felt like we were cheated!

Great doctors (especially Dr. Ian Mannion) & friendly staff!! Would be better if they 100% bulk billed but their service from the doctors - receptionist makes up for it...

Very helpful staff and they have a QML pathology upstairs that anyone can use

Ian Mannion is a great GP and I have referred many of my patients to him and they are always delighted to find a thorough and compassionate Doctor.

After first visit today I'm extremely pleased with the service I received. The doctor Stephanie was calm, friendly, and very attentive. It was a very positive experience overall. Thank you :)

I've been looking for a gp for a while and honestly Dr. Stephanie Sheu is absolutely amazing. She is very thorough, compassionate, and understanding. Her energy is great and she really takes as much time as she can to hear you out. I would definitely recommend her! I have not been to any other doctors at this clinic. Reception staff are okay and can seem a little unapproachable but otherwise it is quite easy to make an appointment here online.

The Drs are good reception staff, however, today we're rude, aloof and seemed disinterested in their job.

Dr Kelly was amazing. She was kind and helpful. She prescribed some meds for me and within hours I feel better already. No wait time. I was seen at 1pm exactly, would definitely recommend this clinic and Dr Kelly. Thanks again for squeezing me in last min :)

Dr. Kelly was extremly kind and knowledgeable. She explained things clearly and answered any questions I had. The medical secretary was equally kind and helpful.

Dr Ebby is one of the best Drs I have ever seen. He listens and isn't dismissive tries his best to help you at every step. Reception staff are super lovely especially when you're feeling your most vulnerable

I, Estella, have been a patient of this clinic for 8 years. I have seen Dr. Suraiya for much of this time and been happy enough to recommend friends looking for a GP. Due to Dr. Suraiya’s limited hours, I’ve been seeing Dr. Sheu for the last 2 years. Dr. Sheu is also my children’s GP. She has great listening skills and exceptional bedside manner. My only gripe about the practice is that the current manager (male) is on a massive ego trip. This morning when I went it, I merely notified of my arrival by saying, “Dr. Sheu’s 9am” before taking a seat. I did not harass him since he was on the phone. Later, from where he was sitting behind the counter, shouted that I was rude because he was on the phone. I was seated at least 8 metres away from him. There was 1 other elderly patient. I told him that I had been a patient of the practice for 8 years (not to mention I have introduced patients there) and this was the first time I had been accused of rudeness. I apologised because he seemed dissatisfied. Honestly, Lyndal, the former manager was more professional.

Dr Jacque Kelly is truly a delight. Incredibly empathetic and a wealth of knowledge. I had to see her for something rather embarrassing and she instantly put me at ease!

Very pleased by the patience shown by Dr Stephanie. She was very kind and listened to all my queries and answered them all with lot of patience. The clinic staff were cordial..Highly Reccommend Dr Stephanie and Smartclinics.

I've found this clinic to be super efficient. Front desk are nice and quality of GP's solid. It's great that there's qml onsite and chemist across the way. Sometimes you need to find a gp who is a good fit for you. There's plenty of choice here. The gap fee is pretty steep but commensurate with access too. I appreciated having face 2 face access to dr's when many didn't.

Great practice. Dr Namal Prematillake is a fantastic children’s doctor, highly recommend.

Very rude receptionist, yelling at the patient' family. Significant attitude problems. Drs seems ok, but I would not go to this clinic again because of the receptionist who doesn't know the basic customer service.

Refuse to send you your results without paying for a consultation. Called us 15min late and only spent 10 out of 15min going through my results before rushing me off the phone to see their next patient. They only care about making more money and do not care about the service they give to their patients.

Dr Stephanie Sheu is absolutely wonderful! I have gone to her several times, and she has shown me nothing but compassion. She is very professional but also personable. She is also incredibly knowledgeable and clearly wants the best for every person that she sees. Reuben, the manager, greeted me when I visited the practice recently. He was so cheerful, warm, and genuinely cared about the patients who visited. I highly recommend this practice 😊

Thank you for seeing me today Dr Namal and nurse. It was an emergency for my cut finger and I was so anxious and nervous but you were so gentle and professional. I appreciate it.

Dr Innes Campbell is the most genuine, caring, compassionate doctor I’ve ever seen. He truly takes the time to listen without judgment and makes recommendations based on his extensive experience. It’s the first time in my life I feel like I’ve been heard in the medical profession. He is also great with my older child and my baby. Cannot recommend highly enough.

Bella needs more training in telephonic manners. Took the patient's details for an appointment. Didn't confirm who the doctor was and hung up the phone rudely without confirmation and without saying goodbye.

Took my daughter on a Sunday when our usual clinic wasn't open. Zoe, the receptionist (who I think usually works at the Annerley clinic), was lovely and welcoming. Dr Jacqui Kelly was incredibly helpful and put my daughter at ease. All in all, it was a great experience on a stressful day and I'd recommend them.

Dr Jacqueline Kelly is without a doubt the best GP I have ever met. Highly recommend!

A good clinic, clean and tidy. All the different types of services available are performed by knowledgeable staff who are willing to help and support you.

Dr Sheu has been fantastic, and I have had good experiences with the nurse and reception staff too. My only criticism is that the fees are expensive.