The food is so delicious 😋 😍 and authentic 👌 🙌 💕 great 👍 Customer service as well!

Fast service and food is prepared nicely. Rocio is the kindest clerk ever and place is clean. I come here when im in the area for a quick bite, yummy is a understatement.

Food was great, and service was prompt. The dining room is showing age. Could use some maintenance to sharpen it up.

It's one of my favorite places when it's about time to eat chicken. It's usually crowded but the chicken is really good. Sometimes they don't have the sides I want or the chicken is not enough cooked for my taste (I like it crounchy and more cooked). It looks better then it was one year ago and I think that's because they spend more time cleaning. I would avoid using the Bathroom. Being a user of El Pollo Loco for the last 1,5 years and although I tried some other places in the franchise, at this location the chicken tastes a lot better.

Its my first time trying El Pollo Loco ( the first time i tried,the attendant just let me waiting for more then 20 minutes while she was doing the orders to go, so i gave up) It was hard to order, cause i really couldn’t understand what the attendant was saying, she was speaking so low! After order, i went with my son to the restroom, 2 minutes later my order was ready (good point), but the other attendant began to scream my name as hell, repeatedly over and over again, really loud, everyone in the restaurant stop to looking at me, it was ridiculous! When i get the food was the worst, it looks like a rotisserie chicken that some one bought and ate almost all the meat! The taste is good, but all the experience was terrible!

I'm sorry... because I've been going to El Pollo Loco for years now... but I won't be going back. And it isn't just this one location in Sunnyvale... I mean all of them! Someone at corporate decided it was a good idea for the entire chain to stop serving black beans... at least everyplace I called throught the entire Bay Area region. Ooops! Bad decision guys. If corporate sees this review, please allow me to recommend that you fire the person who decided to go that direction. Pinto and/or refried beans are not the same... from a taste perspective and from a nutritional and health-positive perspective. Bring back black beams and advertise that big and loud, so nobody can miss it! You'll get your customers back, your food is otherwise fairly healthy. But when you opt for the unhealthy option as your sole option, and I'm sure it's because of some sort of financial incentive to do so, then a whole bunch of us out here can simply no longer support you.

Instead of getting upset customers lined up the wrong direction maybe place a sign and skip the rudnesss for multiple people. You lack the customer experience also you shouldn't leve the door pinned open its a pest control issue allowing flies and rodents free travel FYI, just got home with the food and got shorted as well definitely should have checked after that experience but thats my bad and I definitely am not coming back.

Ordered an 8 piece family meal with corn and broccoli. The corn was well prepared l, the broccoli was bland and the chick was fresh but dry and not seasoned well. The hot salsa, the green one was good. Overall it was not an excellent meal and the preparation needs to be improved.

Simply wonderful. Leg and thigh are the best (dark meat). Order juicy (not over cooked, burnt or dry). Also my cat Nana’s favorite. Second most frequented restaurant regardless of 30 minutes drive. And nobody makes a better beef burrito.

On 12/5/22 between around 1:30pm. My order of Chicken breast has faded pink in meat color. No toastiness to it. The atmosphere was packed but those waiting for orders were just floating around... kind of uncool. The busyness of the restaurant probably caused the chicken breast to be rushed out of grill too soon therefore here leading to this review. *******4 stars***** A few other times i previously came: good food

Pulled up to grab my online order and some old timer was standing out front holding the Door open, goading the store employees to come outside and throw hands. After the altercation was resolved, I went in and grabbed my food. This is the 2nd time they got my order wrong in 2 days, but I'll keep coming back because the food is 🔥🔥🔥

Always love the food. The employees at the El Camino and Mary store are always friendly and helpful.

Every time I'm in California, I always try to hit an El Pollo Loco. Sure, it's a Mexican fast food chain and not close to most family run restaurants, but it's far better than Taco Bell and other Mexican chains IMHO. The difference is that they marinate and grill chicken in store, and don't rely on processed or frozen 'mystery meat' like its competitors often do. Their BBQ chicken, while not cheap, is one of the best I've ever had - flavorful, juicy, and delicious. Most of their other items are also fresh and tasty, and pretty easy on the wallet too. The only complaint is that the restaurant's seating area is often messy and it can be difficult to find a clean table, so I recommend getting your food to go. But if you can get past that, the food is well worth it.

2nd time at this location. First time had missing items. The second d time they did not have any chicken to complete my order. It was only 9pm.

I think El Pollo Loco is one of the most underrated franchised restaurants in the US. I specifically love them because you can get a relatively healthy food for a reasonable price and it is very convenient too!

Great find of the week! I drive by this place countless times, but today was the day for lunch. First of all, the servers here are the nicest, and hardest working staff that I have seen in a long time. From the start, the cashier takes your order with efficiency and kindness, which is rare to do both. Then once your order is taken, the others work quickly to get it up it. I can tell by their communications among each other that they work very well together. Like a beautiful harmony and feels like a family. Since I decided to dine in, I was able to enjoy the festive music and also observe the service with the other customers. It's humming during lunchtime, but they get it done! I ordered the 2 piece chicken, breast and wing, with sides of Mac n cheese and corn. Can I say? The chicken breast was Uh-Mazing! Skin was crispy and seasoned, the meat was juicy...I love a good flame grilled chicken! The Mac n cheese was ok, and corn had some type of sauce, more flavorful than what you get at other fast food corn. As far as fast food choice out there, this is not that unhealthy. Foodie like me, if the food is legit and good, gotta give them props. Oh, and there are coupons for next time you come back! And yes, mamma, I will be coming back and trying the rest of their menu. Next time you drive by and see El Pollo Loco, stop by and show some love. You're welcome.

If I’m visiting California, I try not to miss the chicken from Pollo Loco. Decent taste and budget friendly food joint.

I don't recommend this pollo loco. I get there, Manager JOEL, gets my order and the lady behind me, got her order first and it was a big order. I did not like that. He gave me my order, the burrito I had order was very cold, and they are not good at following instructions. They messed up my tostada. I go inside and let him know, he made another burrito and tostada for us. So I'm eating my tostada and I found 2 hairs. At this moment I don't even want to eat my food. Joel was very pleasant, but his team not so much. The guy was scratching his head and grabbing food with no gloves... I don't recommend...

It was a great experience having food. The food served is fresh & hot. The service was good. However, I was thinking if there could have been some change in the overall atmosphere concerning with music or decor. It could have been much better. A must-try place indeed and a great food shop to eat out

My friend and I looked at the El Pollo online Menu and each decided what we wanted. However, when we went to this location, we couldn't find any of the items on their menu. The person behind the counter saw our confusion and told us that the online Menu is different, and that we couldn't order those items in the store.

It's a chain, but it's a great spot when in the area. Always fresh grilled chicken.

Food was okay, sometimes it's better. Only problem is you order extra tortillas or something else and they don't give you what you paid extra for.. it's happened to me the last 3 out of 5 times. Essentially I'm being ripped off

I ordered a leg and thigh meal with rice and potatoes and gravy and the meal came with complementary chips and salsa. I chose pico de gallo. The chicken is rotisserie and perfectly seasoned. The rice and potatoes are also perfect. The churros are good with no surprise apple flavor in the middle. The pico de gallo is listed at medium spicy. As someone with a low tolerance for heat, it's perfectly spicy. There's spice but I can still breathe. I will definitely be ordering from here again.

Delicious!! And the girl in the kitchen was amazing she gave my niece and me an excellent customer service!! I definitely recommend this location!

Decent food but the last time I went there, they got my order wrong. I ordered the taquito salad, and it even said it on the receipt, but they made me a taco salad. I was in a hurry so I didn't ask them to remake it.

I've been gaining in this restaurant for since I was a little kid now I bring my Kik day and all this time I've been having the best putting their nice and fresh people who work at the oldest friend me smiling to you giving the your food running time I recommended for family who likes enjoy like that fast food with family this is the place

This is my absolute favorite El Pollo Loco.The food is always fantastic and no matter what I order I am always delighted with my meal! The staff is always efficient,friendly and polite. Can’t wait to return and wouldn’t hesitate to recommend to anyone looking for somewhere to eat in at a great price.

I will like to give them a ***** star for fact they great you everytime you arrive at the register, not only that they Chicken are delicious.

I don't know why everyone goes to chipotle and forgets about this place. The prices are better, the food is tastier and more authentic.

Nice place, very good taste we eat in the parking lot in a big tent that they have to that proposed Family Dinner is not to expensive and you can choose if you want mixed pieces or not for a difference price.

Always love their fire grilled chicken. Great price.

This is also one of my favorite places to eat! They are so friendly and they always put a smile on my face.

I usually don’t post reviews but I am just amazed at the customer service I have received at this Pollo Loco location! Today during my lunch me and some coworkers decided to go in and check out this restaurant as you’re working in the area nearby pulling up to the parking lot it seemed busy so I was expecting a long wait I was surprised that coming into the restaurant it seemed a little peaceful. And I will just say it smelled amazing the food that was being cooked entice me even more to get my order in and try my juicy chicken which is was just that I was able to receive my order in a very timely manner with amazing customer service I cannot say enough of how amazing and overall lovely the manager was she answered all my questions and gave me some suggestions at which I will say I am extremely happy she did because my tostada was the bomb I’m definitely gonna recommend this place to other friends and family I suggest you go check it out too and get yourself some chicken

The quality,. I am: from this town. Having moved to Santa Cruz, C.A., U.S.A. This is good eating.