2/5 Cheryll E. 10 months ago on Google
Called
in
today
and
asked
for
an
iced
latte.
Waited
ten
minutes
watching
the
staff
fluff
around
with
the
deep
fryer
and
serve
other
customers
and
another
lady
bring
an
orange
or
red
bowl
to
the
espresso
machine
and
put
hot
water
in
and
mix
it
up.
Same
lady
looked
at
the
coffee
order
and
then
wandered
off.
No
one
else
came
near
the
coffee
machine
or
my
order..all
continued
serving..not
that
busy
and
fluffing
with
a
basket
of
chips
cooking
in
the
fryer.
Finally
the
lady
who
had
been
mixing
stuff
in
the
bowl
gets
a
jug
and
I
watch
her
randomly
putting
three
non
stop
pumps
of
caramel
into
the
jug
,then
she
puts
the
coffee
up
into
the
machine
and
turns
on
the
water
and
runs
it
into
the
jug.
Then
she
poured
that
into
a
cup
half
full
of
ice
and
I
watch
her
put
a
scrawny
ball
of
ice
cream
into
the
cup.
She
then
hands
it
to
me
and
I
ask
what
is
that
to
which
she
replies
your
iced
coffee.
Looked
at
her
and
said
I
didn't
order
an
ice
coffee
I
ordered
an
ice
latte...blank
stare
back
from
her.
Said
I
don't
want
it
,it's
not
what
I
ordered.
Another
lady
came
over
and
asked
what's
wrong.
Told
her
I
didn't
order
iced
coffee
,I
asked
for
iced
latte
with
just
a
half
pump
of
caramel.
I
had
asked
for
a
pastie
in
the
interim
and
asked
how
much
it
was
from
the
lady
who
had
offered
refund
of
my
iced
coffee.
I
said
I
would
take
the
pastie
instead
of
waiting
for
a
refund
or
a
remake
of
the
drink.
There
is
a
vast
difference
between
iced
coffee
and
iced
latte
and
the
girl
who
served
me
had
asked
another
lady
about
the
iced
coffee.
Neither
seemed
to
know
the
difference
between
a
iced
latte
and
iced
coffee.
If
zi
had
wanted
an
iced
coffee
I
would
have
asked
for
that.
Not
happy.....sorry
Beefys
at
Ozzie
World
official
fail.