This hotel is tired and needs a remodel. It shows it’s age in some areas. I made a reservation for one king bed room and I got a room with 2 queen beds. The vent on the bathroom ceiling was dirty. The lampshades had stains. The TV had a lot of streaks on it. Breakfast was somewhat ok. I have been to a few other Holiday Inn Express hotels and they were all above average and I was expecting the same for this one. Not the case. No housekeeping services, just a little note on the card holder saying to leave trash and dirty towels in the hallway. The hallway was lined with trash and towels waiting to be picked up. Not very visually appealing at all. I didn’t even get a thank you when I checked out. She said “room number?” That’s it. I gave it one extra star for comfortable bed. Not worth the price for what I paid for!

The continental breakfast was good. There was a variety of options including a pancake maker instead of a waffle maker. The pool area was good. The room itself was nice and clean, but you could hear EVERY step from the room above. Which isn't a big deal during the day, but it was happening late at night.

Started out nice, reception was nice, we checked in at dark. The hotel smelt of fresh paint so we weren’t thinking we needed to worry about cleanliness. We were told the room would be short a chair as they were redecorating and items were back ordered. Surely enough the room was not completely furnished. There were two beds and since we were just getting off the road because of wildlife we just got ourselves ready and I laid in the bed. My wife pulled the bedding back when we was getting into the bed and nearly starting to vomit and with a look of disgust she threw a light on and I had gotten into what I thought was clean sheets but instead had laid down in bedding that was blood stained and not washed stains. It was fresh blood stains so housekeeping didn’t change the sheets they just made up the bed. Why? I had to send my wife to the desk to ask for more sheets because the phone wasn’t labelled to know how to call the front desk and no guide in the room to explain either. Front desk said we would have to wait for their coworker to come before they could change the bed and asked us not to make a big deal of it because it’s housekeepers responsibilities not the front desk. She ended up giving my wife bedding to remake the bed herself. That bedding was burnt and had what seemed like cigarette burn holes in it so back to reception she went. When we checked out there was no apology or offer to refund the stay. I was surprised considering blood can be a hazardous issue I would have expected more care to be taken. My wife ended up through the night as I think it’s really traumatic for her to see the blood. I’m not sure what to make of it. I think housekeeping should be ashamed of themselves for being so lazy and not taking better care. The rooms are almost $200 a night I would think fresh sheets after each stay would be a reasonable request. The front desk lady made my wife email photos but no one ever responded. It was like she didn’t believe her, couldn’t be bothered to go check herself or something but why have her send them if you’re not compensating someone?

The manager working the front desk this weekend gets all the credit for making our stay enjoyable! Housekeeping checked our room off as clean but when we checked in it was not clean at all, the cleaning crew had left for the day so the manager cleaned the room herself, bedding, towels, bathroom, all of it! We waited patiently in the lobby while she cleaned and then gave us a discount for the weekend. So appreciate her hard work. Not the newest place but doing their best short staffed to make it clean and comfortable! Would stay here again!

Stayedin room #304, this room overlooks the roof of the front door driveway and is also next to a linen room. Through the evening the walls were vibrating with shaking noises from washing machines next door. Very annoying.

Thank you for the experience. The room was clean. The breakfast was delicious. There was cheese omelet, pork sausage links, a pancake maker. My favorite was the warm melted cinnamon roll!

It's a perfect location to stop before heading up to the gunflint trail Grand Marquis MN. I gave it 4 stars because the breakfast is just Okay. Not terrible. Hard to give the breakfast a 5*.

Stayed for two nights. Room was pretty clean (though the iron had something burned onto it that ruined a garment of mine) and beds were new and comfortable. Upon checking out, I didn’t receive a copy of my folio and it wasn’t available electronically. I was overcharged by about $124 and can’t reach anyone at the hotel to help - phones are either busy or hang up after selecting an option. Pretty disappointed at how hard it is proving to get this corrected.

Rooms and beds comfortable. Price way higher than posted on line. Breakfast was hot and ok. No guide to facilities or TV use in room. Pool not open til 8 which stinks for early risers. Rooms 223 229 on 9/29/23

The location wasn't conveniently close to anything. Thankfully we were just using it as a place to sleep on our way to Canada. There were loud blowers in the hallway like there had been a water leak, so there was a musty smell everywhere. Most of the the parking spaces were taken up by construction vehicles for some reason which was incredibly annoying. To top everything off, the beds weren't flat, the mattresses were tilted back toward the head of the bed so you were laying just slightly toward your head. The entire stay was disappointing, especially for the inflated price. The only saving grace was the great breakfast. There were a lot of choices, everything was fresh, and the attendant was great. Unfortunately it wasn't enough for us to say we enjoyed our stay. We didn't, and do not recommend this hotel. Stay in Duluth, just across the State line in Minnesota, you won't regret it.

I asked for a roll in handicap shower in the room. I was told they had one. At first was told it wasn’t clean and it was 3:00pm. Then was told there was one ready. There was one chair in the room. Not even a comfy chair. The room cost us $160 for the night on a Sunday night. Ask for a veteran discount not sure I received it. Room was clean that was a plus. The staff seemed like they were overwhelmed with what was happening with the rooms not being ready. It seemed like they also had construction going on

Very disappointing stay. Room smelled like smoke, no pool towels in the pool rea and none at the front desk when I asked. Room and pool locks didn't work worth a darn so you'd spend 5 minutes trying to get into either. Only adult size towels in our room despite 4 people staying, breakfast was awful both days. We had a bit of snow Saturday morning but sidewalks were never shoveled or salted until a guest grabbed his own shovel and took care of it. Will never go back!

I just wanted to say that when I stayed here Brianne and Kathy were so helpful and kind. They helped me get my room rate figured out and were always helpful. They had to deal with a large group of people who were difficult and rude, and they both held their cool a lot better than I could have. The hot tub wasn’t working when I stayed and the large group wasn’t very considerate, but the staff were wonderful and i enjoyed my stay :)

Booked suite through IHG app. “Suite” is widely understood to be one room with separate “living” and sleeping areas. The picture shown for the double queen room and double queen suite WITH ADDITIONAL LIVING AREA were the same: 2 Queen Beds with a couch in the corner. Believing this to be a simple mistake, I viewed all of the room photos in the app, and saw several with separate living and sleeping areas. The room I got when I arrived was a double queen with a couch in the corner. I double checked my reservation to make sure I reserved the suite with additional living area, and I did. I went to the front desk and let them know the room number they gave me must have been a mistake because it was a double queen with a couch, not a suite with additional living area. She explained that the couch IS the additional living area. I then showed her the picture from the app for the double queen room listing showing 2 queens and a couch. She basically shrugged and said “we don’t have those kind of rooms.” The rooms pictured on the app?! This isn’t her fault, so I then called corporate to see if they could cancel my stay or switch my reservation to a nearby hotel with an actual suite. They could switch me, but I was quoted a higher price. I explained I would not pay a penny more than I already have as the mistake was theres, not mine. She couldn’t do that, so passed me to another person who asked me “what would you like us to do for you.” I repeated I wanted this stay canceled without penalty or switched to a nearby hotel with a suite for not a penny more. She said I’d have to speak to the front desk. I said I have. “They’re best suited to address your concern.” How, if they don’t have actual suites? “What is it you’d like us to do for you?” This went on to the point I got angry. I’ve now been waiting an hour and a half for a call back I was supposed to get within 10 or 15 minutes. This wasn’t the room advertised, this wasn’t the room my family fits in, and not a finger has been lifted to address my concern despite both the front desk person and the first corporate person I called both acknowledging the room I got is shown on the app as a double queen. I am being treated as if I complained there was lint on the rug rather than someone who fell for their false advertising.

We stayed there since I wanted to take my family there, but the experience there was bad. We had two rooms, I asked weeks in advance to have both rooms next to each other. If they couldn’t do that, at least near other, or even on the same floor. Nope. One on the 2nd floor and the other on the 3rd floor, not to mention, both rooms were far away from each other. Anyways, the room on the 3rd floor, the door did not close all the way, so I asked to change rooms, they said they didn’t had any. I understood that, considering I’m a fellow IHG employee, so I was like okay. Next day, same thing. Breakfast there was cold, my mother did not enjoy it at all. First time staying there, and definitely my last time.

TV wouldnt work offered me 3 remotes which none worked. Dirty rooms... fan in bathroom dirty with mold. Room air conditioner when running sounded like there was water in it... weird.. day we checked out I stepped on the carpet by it and the carpet is soaked. My wife and I were stuffed up for the 2 day we were in the room and I assume it was mold...$250 a night room and when I complained to the front desk they said they could take off $20... mold, dirty, and no tv for half of our stay for $20??? worst hotel in my 50 years I've ever stayed in..

Clean! We’ve stayed here for years. Looks newly remodeled. Smelled fresh. Linens were clean. Friendly staff. Do recommend!