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Homenhancement SA

Apartment rental agency Furnished apartment building

😠 I strongly discourage anyone from signing with this agency. The only positive experience dealing with this agency is that it was easy to sign a contract as a foreigner in Switzerland. Insurance issues: The agency told me that I have to pay for an insurance every time I used their services (i.e. ever... People often mention agency, Geneva,


Address

Bd James-Fazy 13, 1201 Genève, Switzerland

Website

www.homenhancement.ch

Contact

+41 22 552 44 30

Rating on Google Maps

4.20 (42 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: (Christmas Day), 9 am to 6 pm, Hours might differ
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: agency (7) Geneva (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Felipe David L. 4 years ago on Google
    I strongly discourage anyone from signing with this agency. The only positive experience dealing with this agency is that it was easy to sign a contract as a foreigner in Switzerland. Insurance issues: The agency told me that I have to pay for an insurance every time I used their services (i.e. every time I prolonged my contract) but in fact I could have bought insurance for a year instead of paying for it each time. Heating issues: We spent a lot of time waiting for answers or solutions. For instance, the heating broke down on 2 or 3 occasions. Took them several days to fix so we had to live under inhumane conditions for several days. And guess what, we had to fight to get our money back, especially annoying given the already pricey rent. Marketing issues: Most of the times this agency gives you wonderful pictures for places that are old and have several problems (heating, oven). Who knows when those pictures were taken. Make sure you visit the place before signing anything. Warranty issues: The agency asked me to transfer the warranty to a private bank account. Being foreigner I thought that was common practice. Well turns out it isn't, so I had to ask them to move it to a special deposit account (something that was new to them as they had to ask me to check with the bank on how to do it). I finally keeled my money safe with a bank warranty and recommended my housemates to do the same. Communication issues: Oftentimes, the person in charge of our house failed to inform us when and at what hour workers would show up. The same applied to visit. Very angering to know that the agency thinks that they are still the owner of your place even though you pay your rent, which should guarantee privacy! Homenhancement, be careful about them...
    4 people found this review helpful 👍

  • 1/5 Antoine 1 year ago on Google
    Worst rental ever. Dirty and had to pay around 25% more per night to cover "liability insurance". A clear rip off. Try to reach them for cleaning ect.. the agency is staffed only by junior, no one never came. Absolute ripp off. AVOID this company
    3 people found this review helpful 👍

  • 5/5 Antigoni K. 4 years ago on Google
    We rent a studio owned by the company for a month while looking for a permanent place. It was fully equipped, clean, quiet nice location with all the amenities around. Pictures and description matched the reality. Customer service was excellent and no problem at the end with the deposit. A special thanks to Mrs Romane for being there for us and make all process so easy and pleasant. Unfortunately, I have not taken any picture from the apartment which is a pity because the view is spectacular!
    2 people found this review helpful 👍

  • 5/5 Nedret E. 3 years ago on Google
    I have rented apartments multiple times from Homenhancement, at different places, and the result has always been the same: excellent support, very friendly staff. well maintained, very clean apartments, with all the amenities working perfectly. I have been staying at the last apartment during the past 7 months, and never experienced a problem. Thanks for making me feel home.
    1 person found this review helpful 👍

  • 5/5 Julien B. 2 years ago on Google
    As a UN civil servant, I come to Geneva 3 or 4 times a year. It has always been an amazing experience to deal with the HomeEnhancement Team. The staff is cheerful, professional and very customer-oriented. They helped me to find the best places at the best locations in Geneva. I rented several apartments with their support, and they have always made my stays in Geneva as pleasant as possible, both professionally and personally speaking. I strongly recommend HomeEnhancement work. Will make you love Geneva!
    1 person found this review helpful 👍

  • 5/5 Adriana B. 3 years ago on Google
    My experience with Homenhancement has been great. In a difficult market like the one in Geneva I have been able to solve last minute problems just thank to them. So far they have been very responsive and very professional in the way they handle my requests. The staff is great, I think that is their best asset.
    1 person found this review helpful 👍

  • 4/5 Michy A. 7 months ago on Google
    the service is good, reactive and staff friendly in Geneva but some flats aren't worth the price at all, we had a very very noisy and difficult to refresh one in plainpalais rue de la muse, quite a nightmare in summer... the reparations that we are asking for are not always taken in consideration so make sure to send mails with every details pic and everything when something is broken or damaged...

  • 3/5 Patricia 1 year ago on Google
    First of all, the studio was nice and clean, but for cooking for example, there are just the essentials (for example only butter knifes, no sharper knifes or peelers). The check-out was easy and smooth, but the check-in was a mess. I was first given a wron code for the building entrance, so I could not enter, then I was sent the wrong AirKey, so I openend the door to someone else's appartment. Really not fun. Communication was sometimes difficult, because you never had the same person twice on the other end of the phone/e-mail.


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