Once never again!!!! I will call Sunrise support directly on Monday!! Wanted to recommend my new 3 colleagues from Sunrise!! I won't write anything more about it!! As already written above 😂 I will discuss this further with Sunrise support!!

Last week we had all of our mobile networks and the internet changed over. Everything was a bit tricky, but with a lot of patience the two competent and very friendly employees managed to make us satisfied Sunrise customers. Great👍 Thank you again

Very good and quick service!

Friendly and professional Team.

I went to the Sunrise shop in Buchs SG in order to ask about my new membership activation. But the female employee was not really helpful and she quickly interrupted me, didn’t want to even listen what is my problem or question is. Very unfriendly approach to a customer who needs some help.

Did its job beeing a sunrise store.

Thank you very much for the great advice! Finally a shop that catered to my needs :) The competition can learn a lot here. 5 stars from me!

Disastrous customer service: After my move, it took all of three weeks for my internet to work again, even though I had already contacted Sunrise two months earlier to make sure there wouldn't be any problems. During this time I contacted the hotline several times, but no one was able to help me. Despite promises that I would be contacted, this never happened. Suddenly the internet started working without any notification from me. After complaining several times, I finally received a credit for the downtime and the moving fee, which was confirmed in writing by email and SMS. Unfortunately, this credit was not reflected on subsequent invoices. Several calls to the hotline didn't bring any solution, I was just put off and promised that someone would get in touch with me, which never happened. Even a visit to the shop in Buchs didn't bring any clarity. I was told that only the branch manager could solve the problem and that he would contact me by phone after his vacation. After this didn't happen and a reminder fee was even charged, I went back to the shop. I was again promised a solution, they would discuss it internally and get back to me that afternoon. Unfortunately there was no call again. After numerous attempts to reach the employee using the phone number left, I received an email saying that the problem had been discussed with the branch manager, but that no further help was possible and that I should contact the hotline again. Despite contacting the hotline for three months and numerous promises to call me back, I received no help. This experience, combined with a shop employee's statement that the hotline employees "have no idea," leaves me perplexed. Conclusion: This customer service was terrible. I'm now wondering who I should contact when even the shop employees confirm the hotline's incompetence.

Hello, thank you very much Mr. Hintermann for the great advice. Thanks to you, my business stays with Sunrise.

Very friendly and competent store. Please come back again and again for advice or technical questions!