I wish all Dunkin' Donuts around America could be that cozy, inviting, so super customer friendly, worthwhile. The store is situated in ZH HB or downtown Zürich main station 2nd level underground, as a DD lover that's the reason why I'll continue to lover DD even more.

waited in line for 6 minutes till i got close enough to see that they were compmetely out of several varieties including the one i came for, boston cream. So i left before waiting another 6 minutes to be served. the slowness of the staff makes me think they're either a.) taking the piss b.) doing it on purpose because they like the way it looks to have a lineup coming out of the store. one way or the other im over it. I suggest going to Il Baretto just around the corner and getting an Ameretti. Half the cost, twice as good and probably thrice as healthy. and most importantly staff thay puts the customer first and serves you right away!

It was an amazing nice & friendly lady! Keep on doing😍

Decent place. Good donuts but very expensive when compared to US prices, makes sense though considering location. I must say I would be very pleased if they had not just a sugar-glazed donut version but also a traditional honey glazed.

Nice place to have some iced coffee and couple of donuts before getting on the train. Staff are great and full of energy ! A must guys !

Assuming that this shop exists already on Google Maps I asked the shop assistant for permission to take pictures in order to submit a review. The lady told me that this specific store was not yet on Google Maps. Hence, the registration has happened now. It is a small store without ordering terminals as in the other store in Shopville. But the selection is as big in other Dunkin' Donuts stores. Friendly and helpful staff makes shopping and my reviews easier.

Walked in because decided to grab something quick and light to eat during my train ride. I was attracted to the colourful donuts and the many flavours that weren't available in my country. The price for a donut was quite shocking though. I still decided to give it a try and ordered something which I had never tried before: the lemon donut. It tasted good and was up to my expectations, though would have hoped it would be a bit more sour and citrusy.

The blueberry donut filled with blueberry jam is good, pretty much to my expectation. The employee was nice.

Deluxe donuts are horrible, simpler ones are much better but still overpriced, there were 4 employees working here, there were 2 other people ahed of us and employees kept talking to eachother while we were all being ignored

got a small hot chocolate which was only three sips (literally) and the rest was foam… for 6 francs it’s basically a rip off

Great selection of donuts and the only place I’ve been able to find cold brew in Zurich. US$15 for two donuts and a cold brew coffee…ouch, but it’s Zürich what are you going to do?

The staff was rude with us, they tried to sell us donuts in a higher price because they thought we don't speak German. Also the donuts we bought were not fresh.. definitely not recommended... you should be ashamed of yourselves for hiring people like that or it is even worse if you were at management level..

Way better donuts than the US has in a Dunkin

Charged me for two drinks when I ordered one. When I seen it was told no refund even though I only ordered one.

the young lady that wated on me spoke perfect English which put my mind at ease as I spoke no Swiss German and she helped with directions to my hotel. After a 10 hour flight I was tired and jet lagged and finding a friendly person to help was appreciated.

Always friendly stuff. Donuts as you might expect from Dunkin Donuts

Attractive with its offerings. Atleast 16 different donuts to choose. If you are a donut lover then you just want to try each one of it. I tried 6 and 4 of them are delicious.

We always buy dunkin doughnuts anywhere here in zurich but this afternoon here in hb i feel racism in this store where the salesman told my son not touch the glass for health pusposes then i told my son not to touch while choosing…then after that we wait outside because my wife buy train tickets for us…then when i saw the next customer has a son and hes not just touching the glass but it also leaning while choosing what they want the salesman did not comment….im asian and the next to us is maybe european but i feel not fair to threat my son like that…

Perfect location and service, but didn't enjoy the donut. I took two with macarons and they were too bready and they tasted too sweet. Not the donut I would expect.

Sympathique and the service is good.

Love the donuts. The service is also fantastic.

Go there often mostly when I go to Zurich to go trainspotting. In general I like it more than Starbucks and it has replaced Starbucks title of "my most favourite coffee and food shop". I love the staff, always nice. I love the donuts and the Drink selection. My favourite is the Vanilla machiato. Granted, they don't offer as many snacks as Starbucks, but starbucks snacks taste a bit bland. Usually I only order A vanilla machiatto in the cold and warm variant, not often any donuts. I really love it, I am glad theres one at Zurich HB.

Yummy donuts. Made a mistake during drink preparation so we got a free drink. Also ordered some donuts home.

So tasty! And friendly staff that can also speak English:)