Avoid this apartment hotel unless you are an animal lover who enjoy watching rats run around in the basement/washing room and around the house. The trash cans are constantly overfilled, the rooms are extremly worn down and the kitchens are poorly equipped with outdated appliances.

All I can say is that photoshop can make everything look wonderful. Apartment smells,dirty mattress and pillows. Very noisy from constant train activity, so cannot sleep with windows open. The only upside is very good access to everything

The worst service I ever have experienced There was a construction in the building so IMPOSSIBLE to stay in the apartment and the hotel dident care one single bit. Stayed 5 days and couldn’t be in the room The door was broken to the outside so 2 times I had to stay outside in snow and cold out side the apartment wait for 20 min to someone else went out of the building. The hotel dident care The hotel doesn’t pick up the phone in opening hours and their emergency number is also not responsive Literally a joke

Backoffice managements is awful. The apartment's are okish, you can clearly see that they have no interested in keeping things clean and functioning.

Awful. We arrived at night in a big room that smelled really bad (rotten smell) and had COCKROACHES. Living and dead. Some under the bed, some in the kitchen cupboards… We killed a few and then had a really bad night's sleep. In the morning we asked for another room and after a few phone calls they agreed to give us another one in another building. This second room was fine but we still asked at the end of our stay to be reimbursed for this first horrible night. Each time we were told that they would get back to us and they never did. When, after countless phone calls and emails, they agreed to refund the one night, they told us to ask booking.com directly. We did and it was mutually agreed that we would be refunded but we never were, our bank never saw the money and they never responded to our emails. Would not recommend it at all, even if it is cheap (there are other cheap hotels in the area).

The apartment itself was OK. Internet was not reliable enough to be usable for work, so I used my mobile data. What was really bad is 100% useless customer service. I had exactly one, really simple request: give me the mailbox key. My interactions went as follows: 1) write emails twice, be ignored (even though they responded to my emails on other topics) 2) call on Thursday, be promised that they'll put my name on the mailbox & give me the key "tomorrow after 2 PM" 3) "tomorrow" (Friday), see that my name was put on the mailbox (which actually changes very little to me because I've previously put it myself... so now it was twice on the mailbox), but not get a key 4) call customer service Friday evening, be assured that they'll follow up with the person that was supposed to distribute the key and call me back (no call back followed) 5) call on Monday, the customer service person (a different one) is surprised by the situation, and after conversation, says she'll follow up and call me back (no call back happened) 6) call on Tuesday, yet different customer service person responds. Tell him the story so far, he in extremely rude form asserts this can't be true because I have to stay over a month to be able to get a key (I hear this for the first time, and other customer service people didn't say that... my stay is 28 days long). After a conversation, he promises to send a person to get my post out of that box and give it to me but not give me the key. 7) Next day (Wednesday), as is normal, nothing happens (no post, no key). I called customer service again and was assured by yet another person I'll be given a key "tomorrow". I ask how this is different now from the previous times. The guy said something to the effect of "I don't know anything about the previous times, but I'll send a key person tomorrow to give you a key". In the evening, I noticed that my nametags (both the one I put myself and the one they've put on Friday) are removed, I assume, because of the actions of the previous day's rude guy. 8) The next day (Thursday), nothing happened. 9) ... you get the idea. In the end, I gave up on this BS and fished my letters (from the bank mostly) out through the letter hole of the letterbox with my hands and some tricks. For comparison, in the place of my next stay, they gave me the mailbox key immediately upon checkin.

Good place to stay near Zurich airport, about 10 minutes by public transport. The booking on the website did not work, but the swiss apartment staff solved the problem. Good sized, comfortable and clean room. Heating was turned up too high. Appartment chain for short or longer stays, no reception, bar, restaurant, but nearby shop and eating places.

This is shocking, disgusting, we can't believe that places like this can function. We had to book another hotel for the same night. Stay away.

Very nice apartment. We had some issue in the washroom drainage and needed a microwave in the kitchen and they were really quick to manage both and got us a new microwave for the apartment. All in one call. Very near to local and indo/pak specialty superstores and Macdonald etc. Overall nice stay. Just the shampoo in the washroom was not very nice so better bring your own :p

Spacious, comfortable apartment with everything you need for a short stay in Zurich. Very close to the city center and easily accessible by train from the airport. Apartment was clean, modern and the beds were very comfortable.

(Translated by Google) Hair dryer does not work. Safe Box does not work (Original) Haartrockner funktioniert nicht. Safe Box funktioniert nicht

The places was okay. What annoyed us from renting Swiss Star was the Service. Forget about claiming the forgotten clothes... "They have not seen them".

I enjoyed my stay here in this Swiss star apartment. location was very convenient and rooms and bed were comfortable. All issues were addressed on time.

Horrible experience. I booked a 2 bedroom apartments, when I checked in it was a studio. I received only one key.. I had to call the hotline and found out they had an issue with the 2bedrooms apartment so they apparently gave me 2 apartments with the 2 different sets of keys, which I didn’t... With 2 kids and myself it was not an option to split.. so the 3 of us slept in the one queen size bed.... Next day evening when we came back in the apartment it was not possible to get in.. panicked I called again the hotline. They informed me they gave my studio to someone else and kept the second apartment for me as it was bigger. But remember I didn’t have the key if this god damn apartment! I had access only to the studio..where did they put our personal belongings??? What did they do with them? Guess, they just left it in the basement where everybody could have access to it- so I mean they could have been stolen. Thank god we are in Switzerland and people are generally honest! At 11pm in the night, I was not pleased at all. It was such a nightmare. By the time they finally give me the key for the second apartment, we found out it was again only a one bedroom apartment, no WiFi, tv was not working... both apartment was not really clean, but ok. I definitely not recommend to book those apartment. For only 50chf more you can have a way better service and quality!

Not the best place to stay, the staff is not nice and customer service is terrible, the management it's bad and only care about money

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The call center was really rude they can’t work properly. The elevator in the house was always broken and didn’t work, washing machines as well. I’m dissappointed with the company they should record the calls and listen to the way their colleagues from the call center speak.

Nice place for a group or family

Economic, but not great

(Translated by Google) Free railway nuisance and housing. I would not recommend it at all (Original) حر وازعاج سكة الحديد أقرف سكن . لا أنصح به إطلاقا

It was a very strange stay... these apartments are located far away from Zurich center. I could not checkin earlier than the time mentioned in my booking so I had to wait for two hours before I was actually able to enter the building. Very basic, but very clean.

(Translated by Google) Excellent clean sweet, lacking air conditioners for the summer because it is free, but there is a big problem that the apartments are located on the main railway line, meaning 24 hours a crowd and more and the problem is that we are not able to get drunk from the heat until they run it. I would not advise it at all if you lie because the street is far from the center 20 minutes drive ... (Original) حلو نظيف ممتاز ناقصنه مكيفات للصيف لانه حر بس في مشكلة كبيرة انه الشقق موجودة عن خط السكة الحديدة الرئيسية يعني 24 ساعه حشرا و بزيادة و المشكله ما قدرنا نسكر الجامات من الحر حتى مروه مافي من ناحيتي ما انصح فيه ابدا لو ترقد فالشارع للعلم يبعد عن السنتر 20 دقيقة بالسياة ...

(Translated by Google) clean (Original) สะอาด

(Translated by Google) A little far from the railway. But it's okay with public transportation. Noisy. Parking is unresolved. (Original) Kicsit messze a vasút. De tömegközlekedessel rendben. Zajos. A parkolás nem megoldott.

Cozy, comfort and convenient apartment for stay. It 's very closed to railway, so I heard rail traffic durung night.

I did self check in today25 July at 6 PM till now 1.30 am I can't rest soooooo noise lots of bar people drunk talking all night bar downstairs no air conditioning so hot we have to open window I read reviews and now I know all reviews sae lie if you want to sleep at night don't stay here..bad..

hallways and rooms are sometimes a bit smokey, but otherwise is a good hotel. Room is like a studio apartment including kitchen. The basement has free laundry

HORRIBLE! Attention scam! Bad choice to stay. Avoid it. Dirty: dust, old furniture, bed and toilet are not clean + hard to contact property. Very low value for money.

(Translated by Google) The Blcok is very shabby. Whole gear, elevator, etc. sprayed and hid. So close to the track that you can count the ballast stones from the balcony. You hear every word from the neighboring rooms. A star is available for a low price. (Original) Der Blcok ist sehr schäbig. Ganzer Gang, Lift usw. versprayt und vertaggt. So nah am Gleis, das man vom Balkon den Schottersteine zählen kann. Man hört jedes Wort von den Nachbarzimmern. Ein Stern gibts für en günstigen Preis.

I like the Swiss star because I think the apartments are quite nice, service is quite good and they are in the centre of the city.

Very close to Oerlikon station and good place if you want to stay for a short time..

Photos definitely do not show the apartments in true light. Disgusting dirty mattress, pillows and duvet. Hot and smelly and extremely noisy. Take my advice avoid this place its an absolute disgrace should never be let out!!! If I could give no stars on rating I would 1 star is too much.

(Translated by Google) Excellent (Original) Kiváló

😊

(Translated by Google) Where to stay when attending a party. (Original) 参加Party 时住的地方。

(Translated by Google) Terrible (Original) Groaznic

(Translated by Google) Inexpensive but old furniture and right on the street (Original) Günstig aber alte Möbel und direkt an der Straße

(Translated by Google) Service totally unfriendly. Don't help you any further. Cleaning women don't understand German and don't do their job properly. (Original) Service total unfreundlich. Helfen einem nicht weiter. Putzfrauen verstehen kein deutsch und machen Ihre Arbeit nicht richtig.

(Translated by Google) Unfortunately, the cleaning lady does not do their duty here conscientiously ...... I would like to comment on this (Original) Leider macht die Putzfrau hier ihren Dienst nicht sonderlich Gewissenhaft......weiter möchte ich mich dazu nicht äußern

(Translated by Google) Is not in the best condition, has mostly heaps of lumber in front of the house (Original) Ist nicht im besten zustand , hat meistens haufen von gerümpel vor dem Haus

(Translated by Google) From the same company in Franklinstrasse 12, it is acceptable for a short stay as long as the price does not exceed € 80. Very basic! With some unpleasant details like the sink that did not swallow well and filled with water. The chairs, the only seat in the apartment, so uncomfortable that I could say that it is unusable. Cleaning could be improved in kitchen components. (Original) De la misma empresa en Franklinstrasse 12, está aceptable para una estancia corta siempre que el precio no supere los 80€. Muy básico! Con algunos detalles desagradables como el lavamanos que no tragaba bien y se llenaba de agua. Las sillas, único asiento del apartamento, tan incomodas que podría decir que inutilizables. La limpieza podía ser mejorable en los componentes de cocina.

Horrible stay. extremely dirty. tv didnt work. the lights didnt work, the freezer door wouldnt close because ice was growing outside the freezer. the balcony had plants growing out the floor. I payed for a 2 bedroom appartement with bathtub and I got a tiny shower. I called the staff and they said they would call me back, they never did and when i called back they would hang up on me. DO NOT COME HERE

It is like extortion, fined with 5000 chf

(Translated by Google) Very bad club, in case of problems, there is no help, only nonsense emails ... in the end, only the walk to the lawyer helps! (Original) Ganz schlimmer Verein, bei Problemen gibt es keinerlei Hilfe, nur nichts-sagende Emails... am Schluss hilft nur der Gang zum Anwalt!

(Translated by Google) Bad, unfriendly, not working booking, poor! (Original) Übel, unfreundlich, nicht funktionierende Buchung, armselig!

(Translated by Google) Worst apartment provider I've ever visited. Rooms are dirty. Very unfriendly employee, just hung up the phone. No visitors parking and much too expensive! (Original) Schlechteste Appartement Anbieter den ich je besucht habe. Zimmer sind dreckig. Sehr unfreundlicher Mitarbeiter, einfach den Hörer aufgelegt. Keine Besucher Parkplätze und viel zu teuer!

not a good place for families to stay. the staff is not very nice and care for visitors is terrible. the hotel only cares about the money.

(Translated by Google) Supeeerrr (Original) Supeeerrr

Absolutely horrible service. Not flexible at all. I am traveling with my 4 years old son and they didn't want to let us check in earlier as we took the hotel only for 6 hours in between flight. I asked then if it was possible to just change the dates as we are leaving before the check out time but no flexibility at all. So we paid 59 Euro for a room that we can't use... And we will have to stay in airport therefore after 30 hours of travel as mentioned to them manager. This is terrible service i highly NOT RECOMMEND if you are in transit !!!

This was a horrible stay in an overly priced sub par location. No where near city center of Zurich. The apartment was dirty and had not been thoroughly cleaned in some time. My daughter is allergic to cats, and there was cat/dog hair all under the cheap furniture. We could not figure out why her and I were sneezing, then she had a bloody nose, looking for her shoe we found all the dust and hair under furniture. The bedding was used disgusting pillows with a fitted sheet that would not stay on. The windows and patio door would not stay locked and we woke up multiple times with the patio door open. We had to keep windows open because the heat was on full blast. Emailed customer service and asked how to turn it down, they replied with "we have never had an issue before." The couch had years of crumbs in the middle. Bottom line, this was absolutely a horrible stay. Pay the extra money, or go further out of town, and use the transit system. Pro: Close to the train. Con: Everything else!!!

Cockroaches in bedrooms, bathroom and fridge. Bar is directly below apartment and very loud from 2000hrs until 0500. No A/C available, and no fans either so we were forced to try to sleep with the windows open to try and get some sort of airflow - resulting in a cigarette smoke filled bedroom. The balcony smelt strongly of urine. Would not recommend, would not go again.