My favorite watch but very expensive..

Not good customer service. I visited this shop with the intention of purchasing something, as a fountain pen enthusiast, and the shop assistant refused to leave me alone to browse. Perhaps it is because I was wearing casual clothes, but I have never felt so untrusted. When I entered a new room, she would always follow soon after, practically jumping round the corner as if attempting to catch me in the act of stealing. I did not purchase anything, and will likely not visit again.

The customer service is great until you encounter a problem with their products. I recently quality issue with a pair of gold cuff links. A piece fell off 6 month after purchase. The warranty normally covers manufacturing problems 2 years after purchase. Upon presenting my warranty and cuff links, the customer sale manager right away tried to insinuate that it was my fault and that I must have dropped them. I had to correct that statement on multiple occasions. Then, when looking at the original warranty documents, he rejected my claim on base that 2 items numbers were on the document. This was due to an exchange as the cuff links were a gift. The customer service agent who performed the exchange had apparently not followed the internal procedure. In summary, MontBlanc will not repair the faulty cuff links because the sale agent of the time didn’t follow the internal procedure and I the customer is left with a pair of useless cuff links. A good company is one that respects in clients and holds itself responsible when in fault.

Had my old fountain pen restored. Excellent service and kind staff.

Amazing experience lovely guy served us. Even got some water in a mont blanc glass that i wanted to buy. Unfortunately they were not for sale. I would have bought them. Why are they not for sale?

ended up not buying only because of my too small budget, but they were super nice to sit down with me and allow me to try on several watches to see if i could find one in my price range. she even explained to me the different movements and gave me some education on Mont Blanc. great place!

Lovely customer service repaired my wallet for very little charge

ONLY BUY ONLINE. No good customer service. Not at level of brand. Purchased a wallet after having lost one. Two days later wallet was brought back by Police. Store refused to refund the same day. Terrible customer service and lack of effort. Refunds are available online but store refused to make a gesture.

Got in the store dressed like beggars (we were coming straight from the mountains) with our dog (yes, they are pet friendly), looked at some fountain pens, tested some nibs. We received awesome customer support, staff is absolutely incredible. Thumbs up. The fountain pens are jewellery, I presume that's already extra info.

Very good service with staff members who know the ins and outs of the company. I tried a Meisterstuck 144 fountain pen here and they let me try different nibs and served drinks while I waited. Top notch service!

Still waiting now 9 days for customer service