I entered this once enviable facility for rehabilitation to be carried out in their physiotherapy. I was immediately made to believe that the same would happen but, they "forgot" about me, the physiotherapy prescription was lost, as well as being written 4 days late, and therefore I was not subjected to anything. The doctors blamed the physiotherapists, the nurses and passed the buck to each other. In addition to this serious fact, I was treated as an "inconvenient element" as a medical office assistant and therefore not manipulable as they would like. Furthermore, no mask changes unless requested; no change of bed linen; cuisine that doesn't guess anything; medicines for sleeping with the dosage to be taken at 08.00 in the morning (!); trolleys full of medicines left unattended for a long time in the various corridors; shocking violation of privacy. In the exit report, they DELIBERATELY left out 6 cervical and lumbar pathologies for which I absolutely needed intensive physiotherapy! Then, they informed me that this was not necessary but directing me to another hospital with the indication of physiotherapy for a period of at least 4 weeks!! One piece of rubbish after another and inhumane attitudes on the part of all the staff (well liked). Before being "discharged", I had a meeting with the director Camponovo who demonstrated a strong lack of empathy and considerable indifference. (A collection could be made to also buy him some character) He just treated me like an annoying person After having to change rooms 4 times over 8 days, because Covid patients have the upper hand on different floors, and for other problems which the staff is not able to manage, I have found out that, in this hospital, people without pathologies but over 75 years of age are admitted as Moncucco is being transformed into a home for the elderly. I strongly advise against it also because I came out drastically worse than when I entered and the lack of seriousness and professionalism, absent in all the hospitals in this sad canton, wins over people's health. A shame signed by fake doctors such as Canonica, Masina, Badaracco and the assistants Strano and Bar-Haley Amir. And don't write the usual copy/paste of calling for blah blah blah....Your systems are already well known. Close that slaughterhouse.

Good morning to those reading. Upon leaving my last hospitalization for foot surgery, I carried in my heart and mind what the medical staff on the third floor, surgery, presents to patients, these wise and important words! Thanks to the following nurses: Davide, Vincenzo and Simone!! 😊😊😊

(Translated by Google) "First Aid" ...... hahahaha, I laugh because the story is comical and surreal, as well as making a person who needs help wait three hours, and then telling him that he has to wait another four or five hours, rude and arrogant, they hang up the phone if you ask for information on such long waiting times .... good .... very professional ...... they call themselves a doctor ..... what a shame, MONCUCCO Clinic NEVER AGAIN, in case of need "I hope never" I will opt for other clinics / hospitals. I write to write, since nothing will change, SHEEP need the shepherd. Clearly I am referring exclusively to the "emergency" poorly organized, ready whoever speaks, they should say when they answer calls, not first aid, people who pay health insurance to the stars will have to get used to hours of painful waiting, they, the doctors do not care , indeed they take advantage of it to tell each other the latest sentimental adventure. Hypocratic Oath ...... hahahaha what a farce. I forgot .... a warm vaff to those who hung up the phone. (Original) “Pronto Soccorso”......hahahaha, rido perché la storia è comica e surreale, oltre far aspettare tre ore una persona che ha bisogno di aiuto, per poi riferirle che deve aspettare ancora quattro o cinque ore, maleducati e strafottenti, ti riappendono il telefono se chiedi ragguagli sui tempi di attesa così lunghi....bravi....molto professionali......si fanno chiamare dottore .....che vergogna,Clinica MONCUCCO MAI PIÙ, in caso di bisogno “spero mai” opterò per altre cliniche/ospedali. Scrivo per scrivere, poiché nulla cambierà, le PECORE hanno bisogno del pastore. Chiaramente mi riferisco esclusivamente ai “pronto” soccorsi male organizzati, pronto chi parla, dovrebbero dire quando rispondono alle chiamate, non pronto soccorso, persone che pagano casse malati alle stelle si dovranno abituare a ore di dolorante attesa, loro, i medici se ne fregano, anzi ne approfittano per raccontarsi l’ultima avventura sentimentale. Giuramento di Ipocrate......hahahaha che farsa. Dimenticavo….un caloroso vaff a chi mi ha riappeso il telefono.

Vorrei condividere,con molto dispiacere,l'esperienza vissuta in prima persona da mia zia alla quale nel 2019 è stato diagnosticato un colangio carcinoma . Il dottor Magenta,specialista,da cui era in cura da anni per problemi epatici si è dimostrata una persona estremamente fredda e,durante la degenza, non ha mai fatto visita alla sua paziente. Per la patologia è stata affidata alle cure del dottore Mora che,già dal primo approccio,mi ha dato scarsa fiducia. Quando ha dovuto comunicare la sospensione delle cure per inefficacia sui sintomi non si è neanche curato del modo in cui dare questa notizia. È il caso che questi signori medici sperimentino sulla loro persona ciò che hanno dato ai loro pazienti( nel bene e nel male). Possono chiamarsi "persone"?

(Translated by Google) I was there from Wednesday to Saturday morning there are many people and few nurses and if you need they arrive after a long time. managed to eat only dessert in three days. I hope I will never go there again, an unpleasant experience even if there are nurses who are really ready and available, thanks anyway if you want to go on a diet go there you will lose weight (Original) Ci sono stata da mercoledi a sabato mattina cisono tante persone e pochi infermieri e se hai bisogno arrivano dopo tanto tempo .Non parliamo dell’alimentazione e capisco che sia un ospedale ma mangiare patate crude e finocchi senza sale senza olio non mi sembra il massimo sono riuscita a mangiare in tre giorni solo il dessert . Spero di non andarci mai piu’ un esperienza sgradevole anche se ci sono degli infermieri davvero pronti e disponibili grazie comunque se volete fare dieta andateci ne perderete di chili

I've always felt very comfortable.

Never say that you have anxiety or panic problems, otherwise you will be classified as such and everything you say has a lesser value and your symptoms too. They tend to say one thing, change their mind and not communicate anything to the patient. There is NO longer a human patient-doctor relationship. All in a hurry, based only on tests, without listening to the patient, especially if he suffers from anxiety. Things are said and then taken back. You can call the nurses, some very nice, others absolutely have the wrong job, and wait up to 30 minutes before they arrive. You can faint and a relative must be on the phone to tell them, never hearing you speak again. If they don't find the cause it is certainly psychosomatic. Now above all I am referring to Doctor Garzoni. Certainly a competent person, but busy with 4000 commitments. Instead of dedicating 4 minutes to a patient without letting him speak, only following the wave of incorrect references which can make the patient feel emotionally worse than he already is... perhaps you just dedicate yourself to the administrative part. General clinical level always lower if not for the smiles of some nurses and nurse assistants. Thanks C.. Very high health insurance. Increasingly poor services and increasingly less "human" staff. So much so that to be sure I can stay at 100% I have to see external specialists. Internal specialist visits, I repeat especially if the patient has even a false diagnosis of psychological problems... lasting 4/5 minutes if all goes well without any possibility of discussion. If they allow you, you MUST thank them and they will point it out. DISAPPOINTED!

(Translated by Google) Operated last year after a visit by Dr. Kuhrmeier, I found myself in the operating room operated by an assistant I did not know. Catastrophic work, I came out with an evident trauma in the whole scrotal area which was purple and black and remained so for almost 3 months. In addition, a terrible hematoma had formed which I treated with various substances on the spot. Given my distance from Ticino (I live in another canton) the answers to my information were sip. Total indifference and neglect. I finally felt like a guinea pig. There were two hernias, but I had decided to operate only one, as a precaution. In fact, this year I was operated elsewhere and with great satisfaction after a week I was already able to walk without feeling any pain. Zero bruises, zero worrying skin colorations, zero inflammation, maximum professionalism and honesty. This happens when a real surgeon operates, not an assistant who has to experience someone. Obviously, no more Moncucco clinic !!! I urge everyone to carefully evaluate the information received, be it truthful and eventually seek a second and third notice. Be wary, always make comparisons. I hope my bad experience will come in handy. Addition of 26 November 21. He was not the senior physician, since the assistant had presented to me in the preoperative with his name and position. However, senior or assistant, the consequences of the operation were severe to bear for nearly 3 months. There is no excuse that can justify such a situation .. Today, only 3 weeks after the second operation mentioned above with a real specialist, there is almost no trace of the incision and I move as if nothing had happened. I leave the judgment to the readers. For my part I strongly advise against. (Original) Operato lo scorso anno dopo una visita dal dr Kuhrmeier, mi sono trovato in sala operatoria operato da un'assitente che non conoscevo. Lavoro catastrofico, ne sono uscito con un trauma evidente in tutta la zona scrotale che era viola e nera e tale è rimasta per quasi 3 mesi. In più si era formato un ematoma tremendo che ho curato con varie sostanze in loco. Data la mia lontanza dal Ticino (abito in un altro cantone) le risposte alle mie informazioni venivano centellinate. Menefreghismo ed incuria totali. Mi sono sentito alla fine una cavia da esperimenti. Le ernie erano due, ma avevo deciso di operarne solo una, per precauzione. Infatti quest'anno sono stato operato altrove e con grandissima soddisfazione dopo una settimana ero già in grado di camminare senza avvertire alcun dolore. Zero ematomi, zero colorazioni preoccupanti della cute, zero infiammazioni, massima professionalità ed onestà. Questo accade quando opera un vero chirurgo, non un assistente che deve fare esperienza su qualcuno. Ovviamente, mai più clinica Moncucco!!! Esorto tutti a valutare bene le informazioni ricevute, che siano veritiere ed eventualmente cercare un secondo e terzo avviso. Diffidate, fate sempre dei confronti. Spero che la mia pessima esperienza vi possa tornare utile. Aggiunta del 26 novembre 21. Non era il medico senior, dal momento che l'assistente si era presentata a me nel preoperatorio col suo nome e mansione. Comunque, senior o assistente, le conseguenze dell'operazione sono state gravi da sopportare per quasi 3 mesi. Non c'e' scusa che possa giustificare una tale situazione.. Oggi, a sole 3 settimane dalla seconda operazione sopraccitata con un vero specialista, non c'e' quasi più traccia dell'incisione e mi muovo come se nulla fosse successo. Lascio il giudizio ai lettori. Da parte mia sconsiglio vivamente.

(Translated by Google) I do not recommend the Moncucco clinic to everyone, nurses and operators who spend time in their room chatting, health workers who, in order not to take patients to the bathroom, put diapers on them, not to mention the hygiene of the patients. For 2 weeks I found my mother abandoned to herself on a chair for hours, they didn't even take her to brush her teeth, and the shower is too much effort .... they talk a lot about Switzerland but what a disappointment. (Original) Sconsiglio a tutti la clinica Moncucco,infermieri e operatori che passano il tempo nella loro sala a chiacchierare,operatori sanitari che pur di non portare i pazienti in bagno gli mettono il pannolone per non parlare dell igiene dei pazienti.per 2 settimana ho trovato mia mamma abbandonata a se stessa su una sedia per ore,non la portavano neanche a lavare i denti,e la doccia?troppa fatica....parlano tanto della svizzera ma che delusione.

Efficient, very prepared and you don't feel like you're in a hospital

(Translated by Google) We went today! We accompanied the mother for an eye surgery (catarract + crystalline). At the reception we found a very nice and helpful guy) We waited 15 minutes past the scheduled time, so it went well! The nursing staff was very courteous and helpful! After the surgery, they explained what Mum had to do once she got home !! An applause also to the hotel sector, Top cleaning !!! We had a great time!! (Original) Siamo stati oggi ! Abbiamo accompagnato la mamma per un intervento all'occhio( catarratta+cristallino). Alla reception abbiamo trovato un ragazzo molto gentile e disponibile) Abbiamo aspettato 15 minuti oltre l'orario previsto, quindi e' andata bene! Il personale infermieristico e' stato molto cortese e disponibile! Dopo l'intervento ci hanno spiegato bene cosa doveva fare la mamma una volta arrivata a casa!! Un plauso anche al settore alberghiero, Pulizia al top!!! Ci siamo trovati molto bene!!

Needed to do an urgent PCR test. The lady at the reception was processing the information so slowly and taking her time and talked with arrogance. Was told lies that I would apparently get the test on the same night as they would try to speed it up...then was told I mightn not even get it the day after I gave the test which is a big jump from what I said before that. This was after I paid. Ridicilous

On Sunday I was in the emergency room with my partner for an asthma problem, both she and I must congratulate you 👏 for having found fantastic staff from the reception to the nursing staff and the doctors ... they all work with professionalism but above all with (humanity and kindness) given that those who enter the hospital do so for health problems, and you know how to make sure that the patient is at ease. Thank you so much to all of you

Which clinic are you talking about???

Terrible

(Translated by Google) The PS doctor does not take the time to talk about the diagnosis and any exams or therapies, they went into hospital without explaining anything to the patient / daughter, he did his job but he lacks communication. Eating really sucks the staff really welcoming, let's not talk about the heat, in there you die, so much to improve, (Original) Il medico del PS non si prendono il tempo per parlare della diagnosi ed eventuali esami o terapie, hanno fatto il ricovero senza spiegare niente al paziente/ figlia, ha fatto il suo pero manca la comunicazione.il mangiare veramente fa schifo il personale veramente acogliente, non parliamo del caldo, li dentro si muore,tanto da migliorare,

On 04.11.2022 in the early afternoon I underwent surgery for a small umbilical hernia. I was treated by Dr. Alfred Kuhrmeier. Honestly, I was sorry to read the various negative reviews posted by other patients previously. The environment in the clinic is very nice. As far as my experience is concerned, I can confirm that I found great professionalism from everyone. From the visits made before the operation (specialist visit to Dr. Kuhrmeier, visit to the anesthesiologist, visit to radiology, etc. etc.) to the last day I left the clinic. I thank everyone, from the staff present at the reception, to the girl who prepares the labels and explains exactly where to go, to the girl who called me to make the various appointments, to all the nurses and nurses, to the cleaning ladies, to the guys who they are found in the operating room (pre-operation, intervention, recovery room), the cooks, the anesthetist and obviously Dr. Kuhrmeier. Thanks for your professionalism and humanity appreciated. Fabio

My husband was in the clinic a short time ago. Kind reception staff. Very caring and kind nurses, excellent menus. Doctor Donadini is an excellent surgeon. Practically a clinic to recommend

Esperienza negativa veramente nessun medico ti ascolta . quando hai qualcosa di raro o de sintomi di cui non trovano le cause la buttano sempre sullo psicologico , è vergognoso intanto i dolori sono veri e reali . Ma i medici non hanno fatto un giuramento? Ci sono ancora medici con un po’ di empatia?

(Translated by Google) It is not clear where the reception is, where the emergency room is, etc. The various areas are not well indicated. I saw several people asking for directions .. (Original) Non si capisce dove è la ricezione, dove si trova il Pronto soccorso, ecc. Non sono indicate bene le varie zone. Ho visto diverse persone chiedere indicazioni..

(Translated by Google) Hospitalized for a plastic septum. I found myself in a comfortable environment, friendly and caring staff. Neat and clean environment. I congratulate and thank the staff for the positive experience and for putting me at ease. (Original) Ricoverato per una setto plastica. Mi sono trovato in un ambiente confortevole, personale gentile e premuroso. Ambiente ordinato e pulito. Mi complimento e ringrazio con il personale per l'esperienza positiva e per avermi messo a mio agio.

I was at radiology department for M.R.I The technician was so nice AND HELPFUL

I was admitted on a late Friday afternoon with a broken leg. Although it was the start of the weekend, the surgeon Dr Fasolini came from afar to operate. Competent, fast help and even the food was really enjoyable. Thanks to the whole team!

Clean and very professional clinic. Kind and attentive staff.