IMPORTANT, PLASE READ: I was physically pulled into the waiting room, after being verbally abused and humiliated by Ms Z of the reception staff. I was left crying unsupervised for 30 minutes before I was called in to see the doctor - who was not understanding or compassionate at all. Only after putting the case forward to the Ombudstelle, did I receive an extremely generic response. The staff at reception is not caring or understanding at all - and the doctors and management do not take any responsibility for the actions of their staff. I can no longer go there anymore - and my doctor, Dr B's response to this was "well, it's your choice". I'm sure he took his Hippocratic Oath. Thanks for reading and please beware! EDITED UPDATE IN RESPONSE TO OWNER'S RESPONSE: What you have written is a complete lie. The incident was NEVER addressed or discussed with me, ever. Your team, including the doctor in question, continued to make me question my own reality by saying that you would not discuss something that had happened so long ago - never confirming or denying that anything I said happened. I repeat, this was the most humiliating and disturbing experience I have ever had in my life. And in a medical centre at that. DISGUSTING. I had to contact the Ombudstelle because of your lack of appropriate response, and your actions there were to copy and paste a generic email "apologising for the misunderstanding", when, again, it was not a misunderstanding. It was a gross display of unprofessionalism on your part. Nice work getting another 5 people to write over the top reviews to get your rating up a little though, it's cute. SERIOUSLY BEWARE OF THIS PLACE. DON'T WASTE YOUR TIME, ENERGY OR MONEY HERE.

(Translated by Google) All I can say is the best practice I have ever visited! The attending physicians are well educated and take the concerns of their patients very seriously. The MPAs take care of each problem competently and extremely friendly. I never felt so well looked after in any practice and recommend the MediX Altstetten to all my friends, family and acquaintances. (Original) Ich kann nur sagen: die beste Praxis die ich je besucht habe! Die behandelnden Ärzte sind bestens Ausgebildet und nehmen die Anliegen ihrer Patienten sehr ernst. Die MPAs kümmern sich kompetent und äusserst freundlich um jedes Problem. Ich fühlte mich in keiner Praxis je so gut aufgehoben und empfehle die MediX Altstetten allen meinen Freunden, Familie und Bekannten weiter.

Not happy at all. Unprofessional. They gave me a student to practise on me. And my case is not easy. Maybe if I had had a sore throat I wouldn't mind. When I start talking about medicine that I take currently one could see a "what the..." look. She never heard about it. I said that I want to see A DOCTOR. And needed to wait another 15min. So, the doctor didn't even take a look on my problem, just when I stressed its red and itchy. Otherwise she was planning to give me some medicine for "common redness" or I don't know... Then she change her mind after exam and gave me something else. No comment. Please be aware that you have your right to say what you want. And say it 5 times if 1 is not enough. Its a generall advice for all hospitals in Switzerland.

(Translated by Google) Ok it's fast modern, but the doctor does not even take you to the throat, to the lymph nodes or to the sinuses, or to nothing (Original) Ok c'est rapide moderne, mais le médecin ne t'ausculte même pas ni la gorge, ni vers les ganglions ni vers les sinus, ni prise de tention rien

(Translated by Google) I wanted to inquire on behalf of my wife for an incident. The young women at the front desk were extremely rude and unsuitable for dealing with pain patients and the management closes their eyes, does not want to clear up the case and just keep making money. Please respect your customers and understand that your customers are sometimes in difficult situations. Do not go to this practice if you would like to be treated with respect. (Original) Habe mich im Namen meiner Frau nach einem Vorfall erkundigen wollen. Die jungen Frauen and der Rezeption waren extrem unfreundlich und sind nicht geeignet im Umgang mit Schmerzpatienten und das Management verschliesst die Augen, möchte den Fall nicht aufklären und einfach weiter Geld verdienen. Bitte respektiert eure Kunden und versteht dass eure Kunden teils in schwierigen Lebenslagen sind. Geht nicht in diese Praxis wenn ihr gerne mit Respekt behandelt werden wollt.

Friendly staff and doctors, recommended

(Translated by Google) It was by chance that I came to the mediX practice in Altstetten for the first time some time ago. I have never gotten to know a practice where you feel comfortable from entering to leaving, where you are treated in an exceptionally friendly and competent manner and you are helped immediately without any ifs or buts. Even today I went there with extreme pain and, like last time, was received and treated by friendly staff. For me, the practice is my new family doctor practice and I can do it Recommend to everyone. I would like to add as a supplement that Dr. Scotland is the world's best, warmest and most understanding doctor I have ever met. So many people can cut a slice of it. (Original) Ich bin durch Zufall vor einiger Zeit zum ersten Mal in der mediX Praxis Altstetten gelandet. Noch nie habe ich eine Praxis kennengelernt, wo man sich vom betreten bis zum verlassen wohl fühlt, aussergewöhnlich freundlich und kompetent behandelt und einem ohne wenn und aber sofort geholfen wird. Auch heute bin ich mit extremsten Schmerzen dort hin gegangen und wie beim letzten Mal von sympathischen Mitarbeitern empfangen und behandelt worden. Für mich ist die Praxis meine neue Hausarztpraxis und ich kann sie jedem nur empfehlen. Ich möchte gerne als Nachtrag setzen, dass Frau Dr. Scotland die weltbeste, herzlichste und verständnisvollste Ärztin ist, die ich jemals kennengelernt habe. Da kann sich so manch einer eine Scheibe von abschneiden.

Vast variety of services and very professional and pleasant team.

Poor customer service: Had a high fever, coughing and other symptoms, tried to call them for at least one hour to make an appointment, nobody picked up the phone. Being tired of calling, went by in person, by simply saying we are busy and we don’t have time, they rejected to give an appointment. They referred me to another place which is another hour away. There were at least three secretaries, any of which could simply pick up the phone and tell me they are booked. Saving a patient’s time.

Low treatment quality

(Translated by Google) So far I've only had good experiences with this practice. Uncomplicated and competent. The gynecologist Susanne Dotterweich is particularly recommended. (Original) Habe bis jetzt nur gute Erfahrungen mit dieser Praxis gemacht. Unkompliziert und kompetent. Besonders zu empfehlen ist die Gynäkologin Susanne Dotterweich.

(Translated by Google) I have been several times in medix practice Altstetten .... Be it for the traffic medical exam for the category C, as well as for illness-related concerns. I am very satisfied with the whole team. Starting with the very friendly and obliging doctor's assistants, who always have a smile on their faces, to the competent and very professional doctors. The practice seems tidy, in the waiting room you are very spoiled ... Thank you very much and only to be recommended. (Original) Ich war schon mehrmals in der medix Praxis Altstetten.... Sei es für den Verkehrsmedizinischen Untersuch für die Kategorie C, sowie auch bei krankheitsbedingten Anliegen. Ich bin äusserst zufrieden mit dem ganzen Team. Angefangen von den sehr freundlichen und zuvorkommenden Arztgehilfinnen, welche immer ein Lachen im Gesicht haben, bis hin zu den kompetenten und sehr professionellen Ärzten. Die Praxis wirkt aufgeräumt, im Wartezimmer wird man sehr verwöhnt...Danke vielmals und nur zu empfehlen.

(Translated by Google) No vaccine available despite appointment for vaccination. (Original) Kein Impfstoff vorhanden trotz Termin für die Impfung.

(Translated by Google) I am reluctant to criticize but if need be, doctor took only 15 minutes and seemed annoyed from the beginning? I did not feel welcome! Nevertheless, he did his job well, seemed anxious to make a diagnosis in these 15 minutes and examined me thoroughly! I think he has the knowledge! But this unfriendly stressed-out style simply does not belong in such a place where humanity is supposed to preserve empathy and calm (Original) Ich kritisiere ungern aber wenn es sein muss schon , Arzt nahm sich nur 15 min Zeit und wirkte von Anfang an genervt ? Fühlte mich nicht willkommen ! Dennoch machte er sein Job gut , schien bemüht zu sein in diese 15 Min eine Diagnose zu stellen und untersuchte mich gründlich ! Ich denke er hat das Wissen ! Aber diese unfreundliche gestresste Art , gehört einfach nicht in so ein Platz wo eigentlich Menschlichkeit Empathie & Ruhe zu bewahren ist

(Translated by Google) Very friendly, feel very well cared for and treated competently. Can the practice recommend to anyone. (Original) Sehr freundlich, fühle mich sehr gut aufgehoben und kompetent behandelt. Kann die Praxis jedem gerne weiterempfehlen.

(Translated by Google) Respect for the dermatologist, a very unfriendly stressed type .. After 2 weeks wait I finally had my appointment. The first thing the doctor says to me, I have only 15min time, already since I thought the first time there is something wrong. When he then hacked 500.- for a removal of a birthmark I shed a light .. Find someone else who will help you and not rip off !! (Original) Achtung vor dem hautarzt, ein sehr unfreundlicher gestresster Typ.. Nach 2 Wochen wartezeit hatte ich endlich meinen Termin. Das erste was der Arzt zu mir sagt, ich habe nur 15min Zeit, schon da dachte ich mir das erste mal da stimmt etwas nicht. Als er dann 500.- für eine Entfernung eines Muttermal heuschte ging mir ein Licht auf.. Sucht euch jemand anderen der euch hilft und nicht abzockt!!

(Translated by Google) Very friendly staff, friendly and sensitive gynecologist. (Original) Sehr freundliches Personal, freundlicher und einfühlsamer Gynäkologe.

I have used their services very often and they were always professional and kind.

It is the best medical center I have been in Switzerland so far. The doctors are very kind and helpful, the nurses are friendly and funny and of course the staff at the front desk is super helpful and professional. Thank you guys for all your hard work and all the best for you.

Full service. Especially recommend dr. Judith 💫

(Translated by Google) Has always been very satisfied. (Original) War bisher immer sehr zufrieden.

(Translated by Google) I'm new here. Super satisfied. Everything in one place and very well located. The advice is great! I think it's great that you can book the appointment online. Very good concept. (Original) Ich bin neu hier. Super zufrieden. Alles auf einem Fleck und sehr gut gelegen. Die Beratungen sind top! Super finde ich, dass man den Termin online buchen kann. Sehr gutes Konzept.

(Translated by Google) Very good gynecologist Mrs. Dotterweich (Original) Sehr gute Gynäkologin Frau Dotterweich

(Translated by Google) Was able to book an appointment online immediately in the event of an "emergency". Weber advised and treated competently and sensitively. I felt in good hands all around. Practice assistants were also very polite and nice. (Original) Konnte online bei einem "Notfall" sofort einen Termin buchen und wurde von Frau Dr. Weber kompetent und einfühlsam beraten und behandelt. Fühlte mich rundum in guten Händen. Auch Praxis-Assistent*innen waren sehr höflich und nett.

(Translated by Google) Appointment made online just to get a call two weeks later and a few days before the deadline, that it will not work out. Alternative dates only to be offered again almost a month later. Very unprofessional and poorly organized. (Original) Termin online gemacht, nur um zwei Wochen später und wenige Tage virm Termin einen Anruf zu bekommen, dass es doch nicht klappt. Alternativtermine erst wieder fast einen Monat später angeboten zu bekommen. Sehr unprofessionell und schlecht organisiert.

Both the staff at the desk and Dr. Huber were very nice and friendly. Dr. Huber himself made a very good and competent impression on me, so I think I found the doctor I will stick to. The registration form and the possibility to search for open visits is very useful (also one of the main reasons I decided to go there). Generally - totally recommend.

Treatment experiences of varying quality. Some doctors were amazing (friendly, competent, professional) while others were average or even stressed, absent-minded or dismissive. As a whole: okay. Online appointments are great, you can choose the time and the doctor. Staff is most often friendly.

Dr Karoly is polite and gentle during the examination. The online booking system is very convenient! The 1-star off concerns the poor arrangement of the exam room. You should offer your patients more privacy when they undress.

Tip top

(Translated by Google) Very friendly and helpful. I can only rate positive. From reseption to ENT specialists. I am very grateful for that. Greetings sarah azzam (Original) Sehr freundlich und hilfsbereit. Ich kann nur positives bewerten. Von der reseption bis hin zum hno.ärzte. Dafür bin ich sehr dankbar. Liebe grüsse sarah azzam

(Translated by Google) Super gynecologist I was very satisfied, very lovely woman and sensitive! Super practice team can only be recommended Bravo 👌 (Original) Super Gynäkologin ich war sehr zufrieden, sehr liebenswerte Frau und feinfühlig! Super Praxis Team kann man nur weitter empfehlen Bravo 👌

(Translated by Google) very satisfied with the treatment and the fast service at the reception (Original) sehr zufrieden mit der Behandlung und dem raschen Service am Empfang

(Translated by Google) I can only recommend gynecologist Susanne Dotterweich! (Original) Gynäkologin Susanne Dotterweich kann ich nur weiterempfehlen!

(Translated by Google) I was a new customer and spontaneously received an appointment. The reception and the medical staff were all super friendly and I was treated very quickly and precisely. In addition, the treatment costs were calculated more than fair in my eyes. I fully recommend the practice! (Original) Ich war Neukunde, erhielt spontan gleich einen Termin. Der Empfang und die Ärzteschaft waren alle super freundlich und ich wurde sehr speditiv und präzise behandelt. Ausserdem waren die Behandlungskosten mehr als fair berechnet in meinen Augen. Empfehle die Praxis vollumfänglich!