Although Van Clef and Cartier belong to the same Richemont Group, there is a big difference when it comes to customer service and quality. The Van Clef shop in Zurich has no after-sales knowledge and service. Today a dream died, a dream of wearing my Van Clef pieces with a smile on my face. This dream was shattered by the „deputy manager“ of Zurich Van Clef store, namely Mr Jean-Rodolphe Wyss who unfortunately and literally is a monument of arrogance and unprofessionalism. A while ago, I bought some pieces from Van Clef, namely some Alhambra necklace & earrings sets. One pair of earrings broke the clasp very soon and easily. This never happened to me not even with a regular fashion earrings! I came to the store visibly disappointed with the quality and asked for repair. I was told the earrings will be ready in a week. After 2.5 weeks I returned to the store: first of all they could not find the earrings even if I had a card with Service number…second they managed to find them- they were still not repaired… they said they left a voicemail. Nobody called. Moreover they had my email or they could have simply wrote a message… third, there was a cost of chf 120 to be paid by me. Naturally someone who buys from Van Clef is not someone for who 120 francs would be an issue. But it is a matter of principle! Why is my fault for your lack of quality? I asked to speak to this manager Wyss who saw how visibly upset I was. Instead of standing behind his product and offer a reputable customer service experience, he arrogantly and simply said: „it‘s just sensitive, if you don‘t like the quality, there is the door“… Little does he know that he was talking to a VIP customer of Cartier who has never been treated this way. I left, he gave me the earrings in a plastic pouch, as seen in the photo. I left since I was truly not welcomed and they would not recognise the fault…while waiting for Mr Wyss to come and „solve“ the matter I was thinking to buy a bracelet… That experience was shattered. Worse, now I can‘t even look at my Van Clef pieces as I can only remember this bitter day and the face of Mr Jean-Rudolphe Wyss who treats customers and women in a very mysoginistic, racist and discriminatory way and who has zero knowledge about what real quality and customer service are.

The service is still amazing as it was the first time! The knowledge of the Client Advisors is top notch, the etiquette is what a luxury shop shop should be and they never cease to show the best customer service along bahnhofstrasse in Zurich. The service is amazing. They inform you of the history of the items you want..tell you how the differences, What is best on a specific person and makes you feel the lux experience you expect from such a shop. Will definitely keep coming back

Bad experience at zurich's shop. We were alone in the shop, but have not been offered even a glass of water even though we bought earings. The seller argued for 10 minutes the size of the necklace I wanted didn't exist when actually it did... The seller was quite unhelpful and made our experience really bad with unfriendly remarks. The earings I wanted had marks on them so I had to pay half the price of them and wait for new ones to be ordered, but the seller was unable to tell when it would be available.

One of the best VC boutiques in Europe. Amazing selection and the best service I have ever experienced My wife and I had an great time in the store and just bought a simple Vintage Alhambra Onyx. We were not in Zurich for long enough to get the length adjusted. Robyn supported us all the way to find the best place to do it free of charge. She went above and beyond her duties, calling and emailing VC stores in the UK and Portugal, following our travel plans. She was always responsive and kept us informed. We did not expect this level of service after buying one of the most basic items. Absolutely amazing.

I was waiting about 40 min to get inside, even so, two ladies who came after me, were allowed to come earlier. Average service

Friendliness and appropriate etiquette are, in my opinion, absolute prerequisites for operating in the luxury segment. Van Cleef in Zurich seems to see things differently.

I went in last week looking for something special. Was attended to by Frau Panier. What fantastic and gracious service. Even though the did not have want I was looking for in stock, I was assured that it would be sourced. I look forward to going in again in the coming weeks. A classy and discreet service.

We arrived to buy the rings we already looked at a few days ago. After 45 minutes we were still waiting despite the waiting time to be estimated 5-20 min. The shop was empty. One sales person was helping other customers. We just left after 45 min and decided to buy our rings down the street.

Excellent experience at Bahnofstrasse in Zurich. I would highly recommend Jessy for her exceptional customer service. All the best.

Good boutique but SA was dry and just straight to the point. Not amazing experience but I got what I wanted 🤷🏻‍♀️

Worse service ever, I arrived right on time while they were closing the store. Told them I already knew what I wanted to buy, that it was last minute for my mom’s bday and still they did not let me in. What a TERRIBLE service quality. Well you just lost a customer.

I love the brand and already bought two things in the store BUT the staff is just under every expectation. They are not only unfriendly but also unsupportive and rude. Can definitely not recommend the in-store experience and never going back.

Very good service and impeccably crafted products.

Always Top Sevice!

Horrible! Don't go there !

Monica was very helpful. I recommend speaking with her about the most popular and current designs.

Nice jewelry, rude and unfriendly staff from the doorman to the sales rep

(Translated by Google) Very nice service i love my new bracelet :) (Original) Sehr nette Bedienung i love my new bracelet :)

(Translated by Google) Thank you for the competent advice and the very friendly service. (Original) Vielen Dank für die kompetente Beratung und die sehr freundliche Bedienung.

Nice

(Translated by Google) Good advice and friendly seller (Original) Gute Beratung und freundliche Verkäuferin

I recently had the pleasure of visiting this exquisite jewelry store, and I must say that the experience was nothing short of amazing. From the moment I stepped in, I was greeted with a warm and inviting atmosphere that set the tone for a truly memorable visit. What truly stood out, however, was the exceptional service I received from my customer advisor, Dylan. His knowledge, professionalism, and genuine passion for jewelry were evident throughout our interaction. He took the time to listen attentively to my preferences and requirements, ensuring that he fully understood what I was looking for. In conclusion, my visit to this jewelry store was an enchanting experience, elevated by Dylan's exceptional service, and I wholeheartedly recommend it to everyone.

Robyn Panier was super friendly and gave an excellent service to me. I ordered a Bracelet and Van Cleef told me, it will take up to 3 Months. After 3 Days I had it already :). Couldn’t be happier. Thank you Robyn! Will come back very soon.

Excellent service and a great experience overall. Always better to make an appointment beforehand so you have plenty of time with the SA. Friendly staff and always try to accommodate your requests for jewellery options.