They're very quick to take your money, but when it comes to sending you lab or test results it takes a very long time. Even if you call multiple times, it doesn't matter.

Recommend this practice 0. I am refused an appointment because I don't have a family doctor and can't provide a prescription. I don't even know this kind of behavior from hospitals. Change your information regarding self-referrals on your website!!

This is not where you go with any kind of moderate to severe rheumatic disease activity especially if you have previously suffered a misdiagnosis and or trauma of any kind! Get second opinions to those you receive at IZZ regarding everything, in particular regarding diagnosis and necessary dosage of prescribed medication in particular regarding your personal maximum prednisone dosage. Get copies of everything and never go to appointments alone. Ensure you receive options! I would not recommend IZZ for serious rheumatic diseases such as Rheumatoid Arthritis or Lupus which require proven targeted systemic therapies (not prednisone or experimental) and close monitoring. See other reviews. Also, one secretary is exceptionally rude and likes to act, in many ways, as a barrier to care (Schlatter) preventing one from receiving effective medical help.

Attention: entrance is close to tram station. Maps showed it on the opposite side of the building. This is a thank you for providing Covid-19 boosters after 5 and not 6 months. I feel know more secure visiting vulnerable relatives over Christmas.

Great place, have been going here for over a year for my desensitization of my allergies. Staff was always friendly and professional.

The team was great but Mr. Hauser was far too emotionless. Wanted an exact answer to each of his questions, which I couldn't always give. And the constant questioning of whether I had been vaccinated against Corona was annoying, especially because I was there for something completely different. When I said no, he asked why. I can no longer recommend this practice

(Translated by Google) Good professional competence ... Unfortunately, there is no collaboration with other doctors, as with health insurance companies. Dr. H. apparently not ... does not respond to mail and phone calls ... (Original) Gute fachliche Kompetenz... Leider ist die Zusammenarbeit mit anderen Ärzten, so wie mit Krankenkassen nicht gegeben. Dringliche Berichte schreiben, kennt Dr. H. anscheinend nicht... Reagiert nicht auf Mail' und Telephonate ...

(Translated by Google) I am very pleased. Was given detailed, kind and excellent advice and supported by Dr. Küttel while clarifying whether and how I can have the Covid vaccination. A doctor as you would like :-). And always treated very friendly on the phone as well as at the reception. Many many thanks! (Original) Bin sehr zufrieden. Wurde ausführlich, nett und hervorragend beraten und unterstützt von Frau Dr. Küttel bei der Abklärung, ob und wie ich die Covid-Impfung machen kann. Eine Aerztin, wie man sie sich wünscht :-). Und auch am Telefon wie beim Empfang immer sehr freundlich behandelt. Vielen herzlichen Dank!

(Translated by Google) I made an appointment. Called this morning, then again at around 4pm. If a band comes, phones are currently not being accepted (received, picked up) - simply NOTHING. Subterranean service - unacceptable!!! (Original) Habe einen Termin vereinbart. Heute am morgen angerufen, dann wieder um ca. 16.00 Uhr. Kommt ein Band, Telefone werden zur Zeit nicht angenommen (entgegen genommen, abgenommen) - einfach NIX. Unterirdischer Service - nicht akzeptabel!!!

They're very slow to send you lab results when you need to change doctor. Almost impossible to get them on the phone and they don't answer emails rapidly. When they do answer email, they promise to send the results in a week, which they don't do.

Konnte kurzfristig den Booster machen wofür ich sehr dankbar bin. Die Begrüssung jedoch am Empfang lässt zu wünschen übrig. Die Dame rechts neben dem Lift Ausgang war aber sehr unfreundlich. Kein hallo, kein guten Abend, kein nehmen sie bitte Platz! Null, keine Reaktion obschon ich fast eine Minute neben ihr stand. Schade müssen sich diese Angestellten keine Mühe geben und aufmerksam und freundlich sein. Der Staat bezahl ja schliesslich und somit bin ich kein Kunde sondern nur eine Nummer. (Translated by Google) Was able to do the booster at short notice, for which I am very grateful. However, the welcome at reception left a lot to be desired. The lady to the right of the elevator exit was very unfriendly. No hello, no good evening, no please take a seat! Zero, no reaction even though I stood next to her for almost a minute. Shame these staff don't have to make an effort and be attentive and friendly. After all, the state pays, so I'm not a customer, just a number.

(Translated by Google) Dr. Hauser is a very good doctor: pragmatic and at the same time understanding. I had a lot of questions and he answered all of them very patiently and competently. The reception team is friendly and professional. (Original) Dr. Hauser ist ein sehr guter Arzt: Pragmatisch und zugleich verständnisvoll. Ich hatte viele Fragen und er hat mir alle sehr geduldig und kompetent beantwortet. Das Team am Empfang ist freundlich und professionell.

(Translated by Google) Dr. Hauser is not only a good doctor, he helps where he can. Has very good knowledge.. The team is very human and loving to me. I am very happy that I have the treatment here. Thank you for everything. (Original) Herr Dr.Hauser ist nicht nur ein guter Arzt, er hilft wo er kann.Hat ein sehr gutes Wissen.. Das Team ist sehr menschlich und liebevoll zu mir. Bin sehr froh ,dass ich die Behandlung hier habe. Danke für alles.

The doctors listen to you and take a lot of time!

Dr Hauser is competent, answers all questions, and gives time to explain the labo results, I'm glad to have him to follow up my case. I'm happy too with the ladies in the reception and labo.

I am not satisfied with the treatment at the IZZ. Ms. Mlinarczek is unable to adapt to the other person and does not listen properly. I didn't get an ETH degree in a biological discipline only to be treated like someone who couldn't spell the word allergen correctly. She only wrote a report for the family doctor when asked. In addition, unnecessary tests were carried out for allergens, which it is already well known that I react to. Of course you can fill the coffers this way.

(Translated by Google) Very often long delays. Waiting is the order of the day. Appointment entered incorrectly by the clinic. Phones go unanswered for days and are constantly busy. An e-mail that has already been answered is called again, even though it has already been dealt with. There seems to be an administrative overload. 6 months later another bill came. However, the doctor is very friendly and explains patiently, well and understandably. (Original) Sehr oft große Verspätungen. Warten ist angesagt. Termin falsch eingetragen seitens Klinik. Telefone werden tagelang nicht abgenommen und sind dauernd besetzt. Auf E-Mail auf welche bereits geantwortet wurde, ruft nochmals jemand an, obwohl bereits erledigt. Scheint administrative Überforderung zu herrschen. 6 Monate später kommt noch eine Rechnung. Jedoch ist Ärztin sehr freundlich und erklärt geduldig, gut und verständlich.

(Translated by Google) dr Bosch was great. Do not push unnecessary therapy, weigh well and honestly. Despite diffuse symptoms taken seriously. :-) (Original) Dr. Boesch war super. Drückt keine unnötige Therapie an, wägt gut & ehrlich ab. Trotz diffusen Symptomen ernst genommen. :-)

If you have a team meeting until 14h and you have patients coming for the 14h appointments, don't disable the elevator without putting a note. We were left in the stairwell waiting for them to open the door. If I were 5 minutes late, I would get in troubles, but they were late and I had to accept it