Went there to buy my fiancée her fourth Vuitton. They were busy so we waited awhile. The representative Roberto C. was very nice and gave us water, use of the bathroom. My fiancé’s friend also wanted to buy a bag too. The problems started when Roberto said let’s combine the two bags into one purchase using two different cards. Apparently the VAT starts at 3000 Swiss Franks. So my card went through, but the friends card was declined. So she did not purchase a bag. Now Roberto says he has to refund my money and do the transaction again for one bag only. Now my card is declined, so I use another card that was accepted. For some reason my first card is now locked and can’t be used at all. Two days later I call the credit card company to find to my surprise that I was credited for one bag, the bag I bought with the other card, but the friends bag that was NOT purchased was charged to my first credit card for $2,458.77. Now I have to spend an hour or more talking to the disputes department and send pictures of the receipts to them ON MY VACATION! I expect Louis Vuitton to remedy this fiasco and reprimand Roberto C. so he doesn’t make mistakes like this again. Obviously, he is incompetent at his job. I won’t be buying any more Louis Vuitton again!

I had planned a trip to Switzerland and booked an appointment with this location, first thing upon opening in the morning. I had a great experience from the start, and the store representative, Beatrice Bronzi, delivered exceptional and professional service. Beatrice was very helpful, and found the handbag I had in mind. The whole experience was wonderful. I am glad I decided on this location for my LV purchase.

Quiet Store, Very Helpful Staff! *But unless your willing to part with a minimum 1000 Euros, dont bring your wife or girlfriend here! But if you can afford a mistress, you can afford this shop 😉

LV are famous for their product but not their service. I can say is the worst service branded store in the world. But this store they are different. The sales assistant are well trained, helpful and polite especially the Japanese sales assistant.

It is a very good Louis Vuitton store but it is very expensive compared to Milan.

Great customer service and variety of products, colours and sizes

Really good service... will be there again soon! Thank you

Nice building inside and out, this shop in particular very elegant.

Very friendly staff.

At first they look at you weird and we had an appointment. Once we show the Amex Plat, we seen smiles on their faces.

The friendliest LV boutique I’ve ever been to! Everyone was warm and polite. Alessandro was so excellent. Thank you for the good experience!

Perfect as always

Nice service and a large selection.

Excellent boutique and nice staff