Just wonderful customer service. If only it was everywhere like that 🥰

A big THANK YOU to the whole team, friendly, attentive and above all responsive and helpful! I broke my frame in two (purchased from another optician), it was taken care of and repaired in a few hours, all for free! We can say that it’s service, well done!

Congratulations to Visilab Bel-Air who offered me a temporary lens while waiting for my operation, to help me out this week following major vision problems. Excellent service, to my complete satisfaction 10/10.

I give 5 stars for the responsible optician who is a man of great kindness, very professional, attentive and patient with his customers. Unfortunately, I no longer prefer to go to this branch due to the execrable and haughty behavior of the red-haired saleswoman (I didn't remember her name but she will probably recognize herself.) I have never been so disrespected in a store. The last time I went there, it was to submit a completely mundane request to an extremely friendly salesperson, regarding my contact lenses. Without anyone asking, this lady, whose frustration was palpable, came to give her useless opinion and throw barbs at me even though my request had nothing in particular and the situation was already very well managed by her colleague. I did not understand what justified such persistence knowing that I was polite and courteous throughout despite my obvious annoyance at his inappropriate remarks.

Perfect welcome, friendly and fast service, in summary: top!

I urgently needed new reading glasses and went in a little reluctantly into the Visilab Shop at Bel Air as I had a rather unpleasant experience at the Visilab shop in Rive some months ago. I was however pleasantly surprised from the very beginning. I was received very friendly and was then professionally advised both during the eye test and afterwards in the selection of lenses. Another nice surprise was how quick the glasses were ready. There is absolutely nothing wrong with the product itself. I would buy glasses here again at any time.

Always a friendly welcome! And a big thank you in particular to Jérémie who, despite a repair announced as impossible at Dior, managed to save my pair of sunglasses!

Pleasant shop, warm welcome, professionalism of the staff and impeccable service

(Translated by Google) Appointment Monday morning - not a good idea! The reception was very friendly, flexible for a short-term eye test. Optician with a Monday mood: little interest in an eye test on Monday morning - passive in posture and in pronunciation. Maybe the employee is more motivated before the weekend. Then visit to Visilab Rue de Rive. Very friendly reception, optician flexible, motivated, helpful. Eye test carried out competently. Advice on the result and purchase of new glasses with lenses. (Original) Termin Montagmorgen - eher keine gut Idee! Der Empfang sehr freundlich, flexibel für einen kurzfristigen Sehtest. Optiker mit Montagslaune: kaum Interesse an einem Sehtest am Montagmorgen - passiv in der Haltung sowie in der Aussprache. Vielleicht ist der Mitarbeiter vor dem Wochenende motivierter. Anschliessend Besuch bei Visilab Rue de Rive. Sehr freundlicher Empfang, Optiker flexibel, motiviert, hilfsbereit. Sehtest kompetent durchgeführt. Beratung zum Ergebnis und Kauf von neuer Brille mit Gläsern.

(Translated by Google) Great, my glasses are superb and the advice of the optician the best (Original) Formidable , mes lunettes sont superbe et les conseilles des opticien les meilleurs

(Translated by Google) Very happy with the advice, explanations and service (Original) Très contente des conseils explications et service

Unfortunately, what started out great with a caring advisor went wrong when I went to get the glasses. I had chosen the frame, left a deposit, the advisor told me that I could decide if I wanted to take out insurance (2 years) when I came to collect the glasses, without problem. Once arrived, after 15 minutes of discussion and adjusting the glasses, we go to the checkout. I was not presented with the invoice before cashing, the person mumbled a bit about a guarantee, and I replied that I was not really decided to take it. “But it’s already paid for, ma’am.” Ah good? “But yes, it’s a shame, we could have discussed it but once paid, it’s done.” I share my surprise and my disappointment. BUT 2 days after this original post.... the center manager called me, he wanted to know what happened in more detail, listened, apologized, and offered a refund without hesitation. I salute the attention and commitment of the manager. Even though problems can always arise, he acted quickly, correctly, with a solution... which changed my opinion on the entire experience, restores a little confidence even after a disappointing experience.

Excellent team of optometrists, they went the extra mile to help and provide the best service. However, this 5 stars evaluation is only for the Staff, not for the glasses.